Description
The Member Service Intern, under direct supervision, will assist the Member Service team with our one goal – an exceptional member experience! Our outstanding culture and specific focus on leadership development makes Mountain America one of the “Best Places” to work. During this internship experience, you will have the opportunity to work on special projects, including defining staffing models for our branch network, building change management and communication plans for a large lobby management system rollout, and analyzing branch profitability. Reports directly under the supervision of the VP of Member Service.
Rexburg:
227 E Main
Rexburg, ID 83440
SCHEDULE
Part Time
Job Description
Member Service Intern
Job Description Summary
The Member Service Intern, under direct supervision, will assist the Member Service team with our one goal – an exceptional member experience! Our outstanding culture and specific focus on leadership development makes Mountain America one of the “Best Places” to work. During this internship experience, you will have the opportunity to work on special projects that have a direct impact on our members and teams. This isn't just an internship, it's a career opportunity! Reports directly under the supervision of the Member Service Transformation Manager.
LOCATION
Rexburg:
227 E Main
Rexburg, ID 83440
SCHEDULE
Part Time
Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES
To be effective, an individual must be able to perform each job duty successfully directly under the supervision of the Member Service Transformation Manager.
Organizational Effectiveness
Assist Member Service Transformation Manager with system rollouts, including change management and communication planning.
Conduct focus groups with different branch teams on effectiveness of new systems.
Research industry best practices for branch operations and present findings to senior branch leadership.
Analyze data and review organization financials to determine profitability of the branches.
Make recommendations on goal structure for branch team members.
Shadow Branch Leaders in branch operations.
Team Member Development
Perform needs analysis and review resources to ensure learning and development plans exist or are developed to support learning needs based upon culture, competencies, organizational strategy, and company goals.
May also assist in reviewing employee engagement data to make recommendations on improving culture within specific teams.
KNOWLEDGE, SKILLS, and ABILITIES
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Eligibility & Requirements
We seek college students pursuing Business degrees who can bring advanced skills and top talent to our credit union. Flexibility to relocate within our branch network is essential, as we invest in team members willing to move to fill talent gaps across our footprint.
We value individuals who have actively invested in their personal and professional development, setting themselves apart from their peers. Participants will have already acquired the necessary skills for our leadership positions through their degree programs and are ready to apply these skills while embracing our MACU culture.
• Junior or Senior at BYU–Idaho
• Pursuing a relevant major (Business, Finance, Accounting, Economics, Data Analytics minors)
• Interest in leadership, member service, and financial services
• Ability to complete required rotations and training (This is a 7 year program. Participants will go through a 2 year training phase and then placed as a Branch Manager. Ideally, they will work in the Branch Manager role for another 5+ years.
• Must be willing to re-locate anywhere within MACU’s footprint for Branch placement.
• Operating at Top of Class (3.5 GPA or higher)
• Communication skills
• Demonstrate MACU Way & Leadership Way Behaviors
• Must meet MACU employment eligibility requirements
Program Details
• Rotations in key member service roles such as Service Center Agent, Teller, Loan Officer, and Assistant Branch Manager
• Leadership and professional development curriculum
• Mentorship from branch and corporate leaders
• Competency-based evaluations and milestone check-ins
Skills Needed
• Advance Excel and Microsoft Office
• Emotional Intelligence
• Critical Thinking & Problem Solving
• Excellent Communication & Presentation Skills
Education & Experience
Current undergraduate in Junior or Senior year, enrolled in an accredited college or university, pursuing a degree in Business Management or Administration, or related field, and has an interest in the banking/financial services industry.
Computer/Office Equipment Skills
Intermediate to Advanced skills in Microsoft Office (Outlook, Word, PowerPoint and Excel).
Other Skills and Abilities
Basic working knowledge of or interest in financial statements, credit, lending and underwriting processes and principles
Strong interpersonal and customer service skills (written and verbal)
Must be creative, innovative and a self-starter with a positive, upbeat attitude
Ability to work effectively with people
Strong analytical and organizational skills
Strong presentation and communication skills, both verbal and written
Detail oriented with analytical, organizational and problem-solving skills
Perform and interpret needs analyses and translate the findings into actionable plans.
PHYSICAL ABILITIES / WORKING CONDITIONS
Physical Demands
Ability to sit, talk and hear consistently
Ability to stand, walk, and use hands to handle or reach occasionally
Vision Requirements
Close vision (clear vision at 20 inches or less)
Distance vision (clear vision at 20 feet or more)
Weight Lifted or Force Exerted
Ability to lift up to 10 pounds occasionally and up to 25 rarely
Environmental
There are no unusual environmental factors (such as a typical office)
Noise Environment
Moderate noise (business office with computers and printers, light traffic)
