Mountain America Center - Hybrid:

9800 S Monroe St
Sandy, UT 84070

SCHEDULE

*This is a Hybrid Schedule- this team is in office 3 days a week (Tuesday, Wednesday, and Thursday) with 2 days remote (Monday and Friday)

To be effective, an individual must be able to perform each job duty successfully.

• Responsible for complex and more technically advanced audit work.
• Create findings and make recommendations to improve policies and procedures based on information audited.
• Assists manager in determining the anticipated impact of upcoming regulatory changes on the audit plan
• Conducts follow-up reviews to evaluate the organization’s progress in correcting significant audit exceptions.
• Evaluates compliance with applicable laws and regulations.
• Analyzes and prepares reports and graphs that reflect trends in the credit union.
• Identifies opportunities for improved member service and greater operating efficiency
• Performs other duties as assigned.

KNOWLEDGE, SKILLS, and ABILITIES

The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

• Minimum 6+ years experience conducting audits/control assessments in the banking or financial services industry.
• Knowledge of industry, markets and regulations relevant to auditing credit union processes.
• Familiarity with regulatory requirements and application of such guidance
• Experience on effectively executing large complex audits.
• Prior experience with Big 4 accounting firm preferred.

Education

4-year degree in a finance, accounting, or quantitative discipline, or related field. Graduate degree in a related subject preferred.

Licenses, Certifications, Registrations

One of the following professional certifications is required: CIA, CPA, CFA, CISA

Managerial Responsibility

None

Computer/Office Equipment Skills

• Advanced level skill for Microsoft Office (Outlook, Word, PowerPoint, Excel), especially Excel.
• Knowledge of computer assisted audit techniques preferred.
• Experience with data analysis software, such as ACL, IDEA, and/or Picalo, preferred.

Language Skills

• Demonstrated ability to clearly communicate verbally and in writing.
• Demonstrated ability to read and follow instructions.

Other Skills and Abilities

• Ability to perform ad hoc data analysis in conjunction with audits, as necessary.
• Understanding of financial institution operations and transactions.
• Ability to communicate effectively and courteously.
• Ability to understand regulations.
• Understanding of the credit union data system and ability to use a computer, and software applications.
• Ability to recognize and analyze problems, improprieties, and opportunities for improvement.

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

Ability to sit, talk and hear consistently

Ability to stand, walk, and use hands to handle or reach occasionally

Vision Requirements

Close vision (clear vision at 20 inches or less)

Distance vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 25 pounds occasionally may need to lift up to 50 pounds.

Environmental

There are no unusual environmental factors (such as a typical office)

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***

Mountain America Center - Hybrid

9800 S Monroe St
Sandy, UT 84070

SCHEDULE

Full Time; this is a hybrid schedule with some weekly in office expectation, based on business need.

To be effective, an individual must be able to perform each job duty successfully.

Business Continuity and Operational Resilience

• Lead the design, implementation, testing, and continued maturity of the enterprise business continuity and operational resilience program, including business impact analyses, risk assessments, operational scenario analysis, tabletop exercises, and crisis management simulations.
• Partner with IT and Information Security to align business continuity planning with technology recovery capabilities, disaster recovery dependencies, and business response requirements.
• Coordinate crisis response governance, escalation protocols, decision rights, leadership communications, situational risk reporting, lessons learned, and prioritized remediation for significant operational events.
• Monitor emerging threats and trends, including cyber, technology, supply chain, regulatory, physical security, climate, and geopolitical events; maintain related program documentation, reporting, and remediation visibility for operational continuity risks.

Third-Party Risk and Contract Oversight

• Direct the continued maturity of a scalable third-party risk management program aligned to the credit union’s vendor ecosystem, operational complexity, internal governance standards, and regulatory expectations.
• Oversee the third-party risk lifecycle, including due diligence, risk assessments, contract risk reviews, ongoing monitoring, issue escalation, remediation tracking, exit planning, and senior-level credible challenge of evidence-based risk conclusions.
• Partner with business units, Vendor Relationship Owners, Subject Matter Experts, Legal, Procurement, Information Security, Compliance, and other stakeholders to identify, assess, mitigate, monitor, and document third-party risks, contract provisions, controls, and risk mitigation strategies.
• Monitor third-party performance, control effectiveness, key risk indicators, critical vendor exposure, concentration risk, fourth-party risk, and emerging risk themes, escalating issues when risk exposure exceeds defined thresholds.
• Lead TPRM responses for regulatory exams, internal audits, and independent reviews, including documentation, analysis, issue remediation, and management responses.
• Drive the TPRM program maturity roadmap, including process improvements, automation, data quality, GRC optimization, regulatory alignment, and adoption of sound industry practices.
• Provide executive, committee, and Board-level reporting and recommendations on third-party risk exposure, trends, issues, concentrations, emerging risks, program maturity, remediation priorities, and related governance documentation.

Education and Experience

• Bachelor’s degree in finance, risk management, business administration, economics, or related field required; advanced degree preferred.
• Minimum of 8 years of experience in enterprise risk, operational risk, business continuity, third-party risk management, contract management, or related risk disciplines.
• Minimum of 3 years of experience leading teams, business processes, or cross-functional initiatives with notable risk and complexity.
• Experience developing or maturing risk, resilience, third-party, or contract management programs in a regulated financial institution preferred.
• Understanding of ERM frameworks, operational resilience expectations, third-party risk lifecycle practices, contract risk considerations, and regulatory expectations for financial institutions.
• Understanding of SOC 2, SSAE-18, financial statements, business impact analysis, recovery planning, operational scenario analysis, and crisis response practices.

Certifications

• Preferred certifications: CTPRP, ORCE, CRCMP, or similar risk-related credentials.

Skills

• Strategic thinking with strong analytical, problem-solving, and risk data interpretation capabilities, including the ability to aggregate, interpret, and visualize complex risk information.
• Demonstrated ability to apply credible challenge, respectfully question assumptions, escalate risks, and influence outcomes using facts, regulatory knowledge, and clear communication.
• Excellent written and verbal communication skills, with the ability to synthesize risk information, prepare executive-ready materials, and collaborate effectively with cross-functional teams, including Compliance, Internal Audit, and senior leadership.
• Familiarity with GRC platforms and risk analytics tools, such as Tableau, Power BI, or similar.

Leadership and Organization Development

• Demonstrates ownership and accountability in delivering high-quality risk governance and reporting outcomes.
• Fosters a culture of collaboration, transparency, and continuous improvement within the Risk function.
• Provides mentorship and guidance to junior team members and peers, supporting professional development and knowledge sharing.
• Aligns team activities and deliverables with operational risk strategy and organizational goals.
• Effectively manages change and adapts to evolving regulatory, strategic, and operational priorities.
• Builds strong cross-functional relationships to influence outcomes and promote a unified risk culture.
• Contributes to succession planning by developing documentation, tools, and processes that support long-term team capability and resilience.

Managerial Responsibility

• Has supervisory/managerial responsibilities that are direct or through work leaders or assistants, typically with a subordinate group of 2 to 15 employees. Estimates personnel needs and assigns work to meet these needs. Supervises, coordinates and reviews the work of assigned staff. Recommends candidates for employment, conducts performance evaluations and salary reviews for assigned staff, and applies company policy.

Mountain America Center - Hybrid

9800 S Monroe St
Sandy, UT 84070

SCHEDULE

Full Time; this is a hybrid schedule with some weekly in office expectation, based on business need.

To be effective, an individual must be able to perform each job duty successfully.

• Leads development of product strategy and recommends direction aligned to organization priorities.
• Develop and maintain multi-year product strategies that align members’ needs, competitive market trends, financial goals, operational capabilities, and organizational vision.
• Executes product strategy within defined portfolio and governance frameworks.
• Identifies emerging market trends, technologies, regulatory developments, competitive shifts, and innovation opportunities that may impact assigned products, translating insights into actionable strategic recommendations.
• Support enterprise strategy development for new products, enhancements, partnerships, and investments by conducting financial modeling, ROI analysis, implementation planning, success measurement, and organizational impact assessment.
• Escalates strategic decisions requiring executive alignment on product strategy changes that improve performance, member adoption, operational efficiency, strategic positioning, and financial outcomes.
• Operates within established governance frameworks with defined decision thresholds.
• Monitors and manages product performance, KPIs and success metrics, including but not limited to growth, utilization, member engagement, profitability, operational performance, adoption, satisfaction, and strategic business outcomes.
• Aligns the strategic evolution and lifecycle management of assigned products and services from ideation through launch, optimization, maturity, and retirement.
• Distills themes and opportunities from member feedback, operational data, financial performance, partner input, market intelligence, competitive analysis, and organizational priorities to inform product strategy and investment decisions.
• Apply product management principles to define product vision, roadmap priorities, business requirements, and member value propositions while ensuring alignment with strategic objectives.
• Makes strategic recommendations regarding product enhancements, investments, partnerships, portfolio direction, and long-term business positioning.
• Influences cross-functional stakeholders within assigned product domain.
• Provides strategic leadership on initiatives requiring coordination across multiple business units, operational teams, technology partners, vendors, and external stakeholders.
• Collaborates with operations, implementation, project management, technology, finance, compliance, risk, marketing, vendors, and leadership teams to successfully deliver strategic initiatives and business outcomes.
• Maintains strong relationships with key partners, vendors, networks, and third-party providers relevant to assigned product domains.
• Operates with a high degree of autonomy, exercising sound judgment in evaluating opportunities, tradeoffs, and product investment decisions within established governance frameworks.
• Ensures transparency and communication of strategic priorities, roadmap direction, business performance, and upcoming changes across key stakeholders.
• Maintains accountability for product quality, strategic relevance, operational scalability, member experience, and business performance outcomes.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS, and ABILITIES
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Education

Bachelor’s degree in business, finance, economics, marketing, technology, strategy, or related field OR three additional combined years of education and directly relevant experience. Master's degree preferred.

Experience

• 5-7 years of experience in product management, product strategy, business strategy, or related roles with increasing scope and ownership. Demonstrated experience leading payment product strategy within a financial institution strongly preferred.

Licenses, Certifications, Registrations

• PMP or equivalent experience leading large, cross-functional initiatives (preferred).
• Product management certification or equivalent hands-on experience developing product strategy, roadmaps, and lifecycle management practices (preferred).

Computer and Technology Skills

• Proficiency with Microsoft 365 or equivalent tools to develop business cases, presentations, and strategic materials.
• Ability to interpret and leverage insights from analytics/BI tools (Power BI, Tableau, or equivalent).
• Familiarity with common collaboration and workflow tools (e.g., Jira, Smartsheet, Teams, or equivalent).
• Ability to leverage emerging tools (including AI-assisted tools) to enhance effectiveness (preferred).

Managerial Responsibility

Does not oversee any employees or have direct reports. Provides strategic leadership, influence, and cross-functional coordination for assigned product domains and initiatives.

Communication Skills

• Demonstrated ability to clearly express ideas, methodology, results, and recommendations verbally, in writing, and through insightful reports and graphic illustrations.
• Demonstrated ability to document outcomes and present information in a manner appropriate for key stakeholders at all levels of the organization.

Other Skills and Abilities

• Demonstrated experience leading strategic initiatives, developing multi-year roadmaps, or building business cases that influenced measurable outcomes.
• Experience operating in complex environments requiring coordination across multiple stakeholders (technology, operations, risk/compliance, finance).
• Experience in financial services, payments, fintech, or comparable complex/regulated ecosystems OR ability to translate experience from similarly complex industries.
• Demonstrated ability to influence senior stakeholders and drive alignment across cross-functional teams without direct authority.
• Strong business and financial acumen, including ability to evaluate opportunities, prioritize investments, and assess outcomes.
• Ability to quickly learn and apply insights within complex product ecosystems, including market, regulatory, and operational factors.
• Proven ability to lead ambiguity and translate strategy into actionable direction.

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands
Has the ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently. Ability to stand, walk, kneel and crouch occasionally

Vision Requirements
Close vision (clear vision at 20 inches or less) Distance Vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted
Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally

Environmental
There are no unusual environmental factors

Noise Environment
Moderate noise (business office with computers and printers, light traffic)

***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***

To be effective, an individual must be able to perform each job duty successfully.

• Provides quality service to credit union members to assist with the titling process to enhance their financial relationship with Mountain America.
• Adheres to call handling and quality review procedures.
• Assists loan officers in perfecting titles on all auto, boat, and RV loans to ensure that Mountain America has secured the collateral.
• Promotes and maintains effective partnerships with branches, member service teams and Credit Union members.
• Serves as a liaison with all state and/or county Department of Motor Vehicles (DMV) to obtain titles, solve problems, research issues to ensure timely processing of title paperwork.
• Knowledge of DMV related fees and forms to ensure proper and timely processing of titles.
• General understanding in all title processing responsibilities including, but not limited to:
  • Member & Dealer payoffs
  • Releasing titles to members and other financial institutions
  • Request for letters of guarantee
  • UCC filing and follow-up
  • Outstanding title follow-up
• Serves as a liaison with other financial institutions and dealers to obtain titles, solve problems, research issues to ensure timely processing of title paperwork.
• Accurately records title notes on member accounts to ensure proper and timely follow up occurs with member, financial institution, dealer or Mountain America teams.
• Responsible to maintain accurate filing of title paperwork to ensure timely processing of titles.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS, and ABILITIES

The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

One to three years of similar or related experience

Education

High school diploma or equivalent

~

Licenses, Certificates, Registrations

n/a

Computer/Office Equipment Skills

Adding machine/10-key. Type a minimum of 35 words per minute. Basic computer operating skills (windows navigation, mouse/keyboard functionality.) Intermediate to advanced level skill in Microsoft Office including Word, PowerPoint, and Excel.

Managerial Responsibility

Has no supervisory/managerial responsibilities

Language Skills

Must have the ability to read, understand and carry out instructions in written and oral form.

Other Skills and Abilities

Must be able to communicate effectively in a team environment. Must be dependable, detail-oriented, self-motivated and possess good customer service skills and excellent follow through. Must be able to work independently with little to no supervision.

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently. Ability to stand, walk, kneel and crouch occasionally

Vision Requirements

Close vision (clear vision at 20 inches or less) Distance Vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally

Environmental

There are no unusual environmental factors

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***

Billings Main Street Branch

875 Main St
Billings, MT 59105

SCHEDULE

Part Time; Monday – Friday Hours will vary between 8:40am – 6:15pm; Saturdays 8:40am – 2:15pm *Day off during the week when a Saturday is worked* *Flexibility needed 20 – 25 hrs./week based on needs of the branch

• Mountain America, we are committed to taking care of all our employees.

• Starting competitive pay of $17.50 per hour and can increase depending on experience, plus incentives

• Performance reviews with opportunities to increase compensation

• Excellent medical and dental benefits with minimal employee contribution (full time employees)

• Paid time off, volunteer time off, and paid holidays

• Matching 401K

• Tuition assistance

• Professional development

• And more!

To be effective, an individual must be able to perform each job duty successfully.

Member Focus

• Provides exceptional member service to credit union membership by assessing member needs, advising to meet their needs, and assisting in those transactions, which could include opening new accounts, servicing existing accounts, and explaining our products and services that best suit our member’s needs and accomplish the credit union objectives.

• Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach

• Consistent focus on increasing member satisfaction and account retention

• Expected to meet sales and service goals

• Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services

• Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.

• Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach

Branch Operations

• Maintains cash drawer

• Initiates wire transfers, cashiers checks, and cash advances

• Creates VISA cards

• Opens and processes IRA transactions, certificates of deposit, and redeem savings bonds

• Uses judgement to place appropriate check holds and issue fee reversals

• Assist fraud victims by processing fraud disputes

• Accurately and efficiently processes transactions in accordance with established policies and procedures

• Assists in the opening and closing procedures of the branch

• Responsible for Branch Security which includes vault combinations, security codes, and member information.

Other Responsibilities

• Represents the credit union in a professional manner, both in dress and in actions

• Keeps work area neat and clean

• Responds to email/voicemail/missed calls/other communication in a timely manner

• Actively participates and completes product knowledge courses

• Travel may be required

• Complies with all regulations as required by law

• Performs other duties as assigned

KNOWLEDGE, SKILLS, and ABILITIES
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience
At least six months of customer service experience.

Industry experience preferred.

Education
High school diploma or equivalent

Licenses, Certificates, Registrations, Trainings

• A valid driver’s license is required

To be completed during the first 90 days:

• MSR onboarding through the following:

  • Branch Foundations

  • Teller Branch Checklist

  • Products & Services

  • Teller Follow-up Training

Computer/Office Equipment Skills

• Proficient computer operating skills

• Understanding of Microsoft Office Suite (Outlook, Word, Excel)

Managerial Responsibility

No supervisory/managerial responsibilities

Other Skills and Abilities

• Thorough knowledge of credit union policies, procedures and regulations

• Ability to identify lending opportunities and make recommendations.

• Ability to cross-sell financial services of the credit union to create exceptional member service

• Ability to perform financial calculations

• Ability to communicate effectively and persuasively using written and verbal communication

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

• Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently

• Ability to stand, walk, kneel and crouch occasionally

Vision Requirements

• Close vision (clear vision at 20 inches or less)

• Distance Vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally

Environmental

There are no unusually environmental factors

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

#INDMS

#LI-KG2

To be effective, an individual must be able to perform each job duty successfully.

Member Focus

• Provides exceptional member service to credit union membership by assessing member needs, advising to meet their needs, and assisting in those transactions, which could include opening new accounts, servicing existing accounts, and explaining our products and services that best suit our member’s needs and accomplish the credit union objectives.
• Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach
• Consistent focus on increasing member satisfaction and account retention
• Expected to meet sales and service goals
• Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services
• Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach

Branch Operations

• Maintains cash drawer
• Initiates wire transfers, cashiers checks, and cash advances
• Creates VISA cards
• Opens and processes IRA transactions, certificates of deposit, and redeem savings bonds
• Uses judgement to place appropriate check holds and issue fee reversals
• Assist fraud victims by processing fraud disputes
• Accurately and efficiently processes transactions in accordance with established policies and procedures
• Assists in the opening and closing procedures of the branch
• Responsible for Branch Security which includes vault combinations, security codes, and member information.

Other Responsibilities

• Represents the credit union in a professional manner, both in dress and in actions
• Keeps work area neat and clean
• Responds to email/voicemail/missed calls/other communication in a timely manner
• Actively participates and completes product knowledge courses
• Travel may be required
• Complies with all regulations as required by law
• Performs other duties as assigned

KNOWLEDGE, SKILLS, and ABILITIES
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience
At least six months of customer service experience.

Industry experience preferred.

Education
High school diploma or equivalent

Licenses, Certificates, Registrations, Trainings

• A valid driver’s license is required

To be completed during the first 90 days:

• MSR onboarding through the following:
  • Branch Foundations
  • Teller Branch Checklist
  • Products & Services
  • Teller Follow-up Training

Computer/Office Equipment Skills

• Proficient computer operating skills
• Understanding of Microsoft Office Suite (Outlook, Word, Excel)

Managerial Responsibility

No supervisory/managerial responsibilities

Other Skills and Abilities

• Thorough knowledge of credit union policies, procedures and regulations
• Ability to identify lending opportunities and make recommendations.
• Ability to cross-sell financial services of the credit union to create exceptional member service
• Ability to perform financial calculations
• Ability to communicate effectively and persuasively using written and verbal communication

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

• Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently
• Ability to stand, walk, kneel and crouch occasionally

Vision Requirements

• Close vision (clear vision at 20 inches or less)
• Distance Vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally

Environmental

There are no unusually environmental factors

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

#INDMS

#LI-CC1

Tanner Building - In Office:

7167 S Center Park Drive
West Jordan, UT 84084

To be effective, an individual must be able to perform each job duty successfully.

• Apply acquired job skills and knowledge along with company procedures to complete assigned tasks.
• Effectively and consistently maintain approximately 100,000-150,000 SF of corporate office space or equivalent to 10-15 branches.
• Develop a thorough understanding of applications within the business environment.
• Maintain a thorough working knowledge of corporate offices and branch locations
• Identify budgetary needs, collect bids/costs, and assist in compiling the Capital Projects Budget, then complete approved projects in a timely and efficient manner.
• Work on assignments that are semi-routine in nature.
• Recognize the need for occasional deviation from the accepted practice.
• Provide communication to Facilities Leadership on projects, results of efforts, problems identified, potential issues and recommendations.
• Efficiently manage vendors and sub-contractors for maintenance of assigned locations.
• Adhere to project policies and procedures.
• Schedule and perform routine preventative maintenance, minor repairs, and cleaning in accordance with the established policies and procedures.
• Adhere to the ADA (Americans with Disabilities Act), OSHA (Occupational Safety and Health Administration) and SDS (Safety Data Sheet regulations.
• Knowledgeable in basic operation and maintenance of corporate and branch spaces, including HVAC, building automation systems, fire alarm/suppression systems, electrical and lighting systems
• Support branch openings and attend key construction meetings (on-site visits, plan review, construction meetings, etc.)
• Perform miscellaneous tasks such as plumbing, carpentry, painting, machine servicing, welding, electrical, furniture set-up and rearrangement, cleaning, and other heavy work
• Maintain records, schedules, and conduct audits to ensure compliance with State and Federal Regulations, including but not limited to back flow and fire systems.
• Troubleshoot equipment and building systems identifying issues and reporting to management.
• Track and complete all Service Now Tickets in a timely and efficient manner.
• Take initiative to be a problem solver and provide suggestions to improve processes and efficiencies.
• Take ownership for personal learning and development.
• Possess a desire and willingness to learn and continually update knowledge base.
• Assist and follow-up with outside service personnel and vendors to ensure maintenance and repair work is completed properly and efficiently.
• Self-starter with organizing and time management skills and the ability to work productively and efficiently in a fast-paced environment with multiple projects and timelines.
• Establish and maintain effective communication, coordination and working relationships with Credit Union employees, leadership, vendors, and service providers.
• Adaptive to change, respond positively to altered circumstances or conditions.
• Ability to work both autonomously and collaboratively in a fast-paced environment.
• Complete safety, technical, policy and procedural training as assigned by leadership team.
• Demonstrated inter-personal skills including the ability to lead and collaborate with internal and external teams.
• Competent and concise in evaluating unique circumstances and communicating findings and recommendations to Facilities Leadership.
• Exercises independent judgment within defined parameters
• Confident in accepting routine assignments of projects and presentations
• Perform other duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES: The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

EXPERIENCE:

• Typically requires minimum of 2 years of directly related experience working in business facility maintenance.

EDUCATION: Education must be from an accredited institution.

• High School Diploma or equivalent

LICENSES, CERTIFICATIONS, REGISTRATIONS:

• Valid driver’s license with a good driving record.
• IFMA membership and FMP (or similar certification: CFM, SFP, PMP) preferred or equivalent experience.

MANAGERIAL RESPONSIBILITY: Has no supervisory/managerial responsibilities.

OTHER SKILLS & ABILITIES:

• Proficiency with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel
• Explain detailed and complicated information to eliminate future calls by educating on self-service options.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Demonstrated ability to clearly express ideas, methodology, results and recommendations verbally, in writing and through insightful reports and graphic illustrations
• Demonstrated ability to document outcomes and present information in a manner appropriate for key stakeholders and all levels of the organization.
• Ability to work both autonomously and collaboratively in a fast-paced environment.
• Self-starter with strong organizing and time management skills and the ability to work productively and efficiently in a fast-paced environment with multiple projects and timelines
• Adaptive to change, responds positively to altered circumstances or conditions
• Possess a desire and willingness to learn and continually update knowledge base on financial concepts, strategies, systems etc.
• Take initiative to be a problem solver and provide suggestions to improve processes and efficiencies.

PHYSICAL ABILITIES / WORKING CONDITIONS:

• Requires frequent standing, walking, sitting using hands to handle or feel, reaching with hands and arms, talks and hears.
• Requires close, distance, color, peripheral and depth perception vision as well as the ability to focus.
• Occasionally climbs, kneels, or crawls.
• Close vision (clear vision at 20 inches or less)
• Distance vision (clear vision at 20 feet or more)
• Frequently lifts up to 50 LBS, and occasionally lifts up to 100 LBS or more.
• Requires close, distance, color, peripheral and depth perception vision as well as the ability to focus."

ENVIRONMENTAL:

• Weather conditions to include outdoors, wet, humid, extreme cold or heat.
• Near moving mechanical parts, work in high precarious places, fumes and airborne particles, toxic and caustic chemicals, risk of electrical shock, and vibrations.
• Loud noises (manufacturing, earth moving equipment)
• Ability to travel long distances, including overnight travel and to respond to emergency situations as necessary
• Moderate noise (business office with computers and printers, light traffic)

***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***

#LI-PN1

To be effective, an individual must be able to perform each job duty successfully.

Member Focus

• Provides exceptional member service to credit union membership by assessing member needs, advising to meet their needs, and assisting in those transactions, which could include opening new accounts, servicing existing accounts, and explaining our products and services that best suit our member’s needs and accomplish the credit union objectives.
• Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach
• Consistent focus on increasing member satisfaction and account retention
• Expected to meet sales and service goals
• Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services
• Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach

Branch Operations

• Maintains cash drawer
• Initiates wire transfers, cashiers checks, and cash advances
• Creates VISA cards
• Opens and processes IRA transactions, certificates of deposit, and redeem savings bonds
• Uses judgement to place appropriate check holds and issue fee reversals
• Assist fraud victims by processing fraud disputes
• Accurately and efficiently processes transactions in accordance with established policies and procedures
• Assists in the opening and closing procedures of the branch
• Responsible for Branch Security which includes vault combinations, security codes, and member information.

Other Responsibilities

• Represents the credit union in a professional manner, both in dress and in actions
• Keeps work area neat and clean
• Responds to email/voicemail/missed calls/other communication in a timely manner
• Actively participates and completes product knowledge courses
• Travel may be required
• Complies with all regulations as required by law
• Performs other duties as assigned

KNOWLEDGE, SKILLS, and ABILITIES
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience
At least six months of customer service experience.

Industry experience preferred.

Education
High school diploma or equivalent

Licenses, Certificates, Registrations, Trainings

• A valid driver’s license is required

To be completed during the first 90 days:

• MSR onboarding through the following:
  • Branch Foundations
  • Teller Branch Checklist
  • Products & Services
  • Teller Follow-up Training

Computer/Office Equipment Skills

• Proficient computer operating skills
• Understanding of Microsoft Office Suite (Outlook, Word, Excel)

Managerial Responsibility

No supervisory/managerial responsibilities

Other Skills and Abilities

• Thorough knowledge of credit union policies, procedures and regulations
• Ability to identify lending opportunities and make recommendations.
• Ability to cross-sell financial services of the credit union to create exceptional member service
• Ability to perform financial calculations
• Ability to communicate effectively and persuasively using written and verbal communication

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

• Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently
• Ability to stand, walk, kneel and crouch occasionally

Vision Requirements

• Close vision (clear vision at 20 inches or less)
• Distance Vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally

Environmental

There are no unusually environmental factors

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

Mountain America Center - In Office:

9800 S Monroe St
Sandy, UT 84070

SCHEDULE

Part Time

Key Responsibilities:

• Assist in full-cycle execution of audit and advisory engagements, including planning and fieldwork.
• Participate in meetings with stakeholders to document process walkthroughs and assess control design and operating effectiveness.
• Gain an understanding of the Global Internal Audit Standards and apply them in daily work.
• Contribute to risk assessments, issue validation, and audit follow-up activities.
• Support continuous improvement initiatives within the Internal Audit department.
• Perform other related duties to support the Audit Director/Manager and audit team.

Knowledge, Skills & Abilities

• Strong written and verbal communication skills.
• High attention to detail, strong analytical thinking, and excellent problem-solving ability.
• Ability to work independently while collaborating effectively with a team.
• Demonstrated persistence in managing tasks, tracking details, and meeting deadlines.
• Interest in developing expertise in audit, risk, controls, or compliance.

Education & Qualifications

• Recent bachelor’s or master’s degree graduate in Accounting, Finance, Business, Information Systems, Cybersecurity or a related field.
• Preferred GPA: 3.75 or higher.
• Commitment to obtaining and passing CIA or CISA certification within 6 months.

Mesquite Branch

580 West Pioneer Blvd
Mesquite, NV 89027

SCHEDULE

Full Time; Monday – Friday 9:00am to 6:00pm;

At Mountain America, we are committed to taking care of all our employees.

• Starting competitive pay that can increase depending on experience, plus incentives

• Additional $1.00 for helping in Spanish

• Performance reviews with opportunities to increase compensation

• Excellent medical and dental benefits with minimal employee contribution (full time employees)

• Paid time off, volunteer time off, and paid holidays

• Matching 401K

• Tuition assistance

• Professional development

• And more!

To be effective, an individual must be able to perform each job duty successfully.

Coaching & Development

• Exemplifies MACU Way and Leadership Behaviors and philosophy while fulfilling responsibilities as a leader in the branch environment and within the credit union.
• Learns to coach others to develop the necessary AAA skills to get the expected results. Connects AAA skill proficiency to production.
• Drives accountability with team members around AAA and results.
• Leads by example and supports a branch culture of exceptional member service. Understands the MACU vision and articulates the vision through MACU Way behaviors.
• Under the lead of the Branch Manager, solicits feedback regarding team culture and utilizes the MACU Mission, Vision, and Values to drive a unified team culture and obtains buy-in from their team.
• Regularly holds personalized 1:1’s with each team member.
• Uses coaching tools to improve development activities beyond that of production and toward team member development.
• Partners with team members to create individual development plans that include AAA skills and other development opportunities.
• Evaluates direct report employees in their quarterly check-ins and annual Performance Evaluations and assists the Branch Manager with the MSR/MEO/FSR evaluations.
• Supports the Branch Manager with change management efforts and priorities of the credit union with team members.
• Trains and coaches branch staff on credit union policies, procedures, philosophies and branch functions to encourage the achievement of branch operational and sales goals.
• Works with the Branch Manager to implement employee life cycle strategies in regard to employee hiring, onboarding, development and retention.

Member Experience

• May partner with the Branch manager to resolve member and employee concerns. Resolves concerns; follows up in a timely manner. Seeks assistance as necessary.
• May support the Branch Manager in community development – acts as a credit union representative in the community where the branch is located and successfully meet the needs of sponsor groups.

Branch Operations

• Assists in the daily operations of the branch (including cash management, compliance).
• Effectively uses proprietary sales tools like Member Value Review (MVR), Value Analyzer and New Account Framework to maintain AAA standards.
• Approves and denies loans and is the back-up for the branch manager for loan exceptions. Sees opportunity in how to create a package that provides the best value for the member.
• Assists the Branch Manager is developing methods to track and measure team productivity, accuracy, and sales and service.
• Gains knowledge and understanding of the Credit Union Financials.
• Utilizes judgment and responsibility in fulfilling members' needs using the credit union policies.
• Assists the Branch Manager with security and maintenance of the branch building and property.
• Complies with all regulations as required by law, including but not limited to Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC (funds availability), Regulation DD (TIS) and other regulations as required by law as it relates to his/her position

Leadership Focus

• Coaches and develops branch team members to provide an exceptional Member Experience.
• Partners with internal Business Partners to serve the membership and develop others.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS, and ABILITIES
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

Must have 3+ years of financial industry experience, which includes 1+ years of lending experience.

Education

Two-year college degree or completion of a specialized course of study at a business or trade school or equivalent.

Licenses, Certificates, Registrations, Trainings

• Must meet all Branch Progression training expectations of all positions supervised
• Notary Public or have ability to obtain within first 90 days where possible
• Must be able to qualify annually as a Mortgage Loan Originator under S.A.F.E Act Registration
• The Assistant Branch Manager is responsible to ensure that the branch is appropriately staffed with employees that are trained to reasonably meet the needs of the member including ensuring appropriate staff coverage of all Credit Union products and services including but not limited to: depository, lending, online, mobile, safe deposit (where applicable), notary and medallion services.

Computer/Office Equipment Skills

• Basic computer operating skills
• Intermediate to advanced skills in Microsoft Office (Outlook, Word, Excel and PowerPoint)
• Symitar experience preferred

Managerial Responsibility

• Has supervisory/managerial responsibilities that are direct or through work leaders, typically with a subordinate group of 10 or more employees.
• Estimates personnel needs and assigns work to meet these needs. Supervises, coordinates and reviews the work of assigned staff.
• Recommends candidates for employment, conducts performance evaluations and salary reviews for assigned staff, and applies company policy.

Other Skills and Abilities

• Must have a thorough knowledge and understanding of credit union policies and procedures as well as related work experience in operations (teller and new account functions), lending (loan origination) and sales in a financial institution.
• Must have the ability to make sound decisions based on credit union policies.
• Must have the ability to supervise, train, lead and coach others in providing quality service and selling credit union products and services.
• Must have strong leadership skills which include a proven track record of preparing and mentoring new leaders for the credit union, including demonstrated success in handling difficult situations.

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

• Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently
• Ability to stand, walk, kneel and crouch occasionally

Vision Requirements

• Close vision (clear vision at 20 inches or less)
• Distance Vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

• Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally

Environmental

• There are no unusual environmental factors

Noise Environment

• Moderate noise (business office with computers and printers, light traffic)

***This job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person***

#LI-JL1

#INDS

Learning Strategy and Needs Analysis

• Lead strategic learning initiatives by consulting with business leaders, stakeholders, and subject matter experts to assess and identify performance gaps, define learning objectives, and design scalable learning solutions that align with business priorities and drive measurable impact.
• Translate complex, ambiguous challenges into actionable insights and learning strategies by connecting data to learning and business outcomes, stakeholder input, and business context to identify root causes and system-level solutions.

Stakeholder Engagement and Influence

• Lead stakeholder engagement by facilitating meetings, influencing decisions, driving alignment, and ensuring proactive follow-through.
• Partner with stakeholders and program managers to clarify expectations, resolve issues, and support successful project outcomes.
• Foster positive team member and stakeholder experiences through responsive, respectful, and solution-focused service.
• Collaborate with facilitators and business partners to support effective delivery, adoption, and reinforcement of learning programs.
• Guide, coach, and peer review other learning designers to strengthen quality, consistency, and team capability.

Instructional Design and Learning Development

• Develop design plans, storyboards, prototypes, and learning assets that translate approved learning strategies into effective, engaging learning experiences.
• Create engaging learning experiences across modalities, including eLearning, instructor-led training, microlearning, video, and performance support tools.
• Aid in developing capability through practice, experimentation, collaboration, and reflection in the flow of work.
• Apply creative, evidence-based design approaches that build capability, improve learner engagement, and strengthen performance outcomes.

Learning Evaluation, Data Analysis, and Continuous Improvement

• Partner with Learning Program Managers to evaluate learning experiences against clear objectives and measurable outcomes by analyzing performance data, learner behavior, feedback, and observed application.
• Synthesize insights into clear reports, visual summaries, and recommendations that improve learning effectiveness, efficiency, and business impact.
• Stay current on learning trends, instructional design practices, technology tools, and emerging approaches to strengthen learning solutions.

Project Management and Execution

• Manage multiple learning projects with a high degree of autonomy, making sound decisions, prioritizing work, and delivering results with minimal oversight.
• Produce high-quality deliverables at scale while maintaining accuracy, clarity, consistency, and audience relevance.
• Maintain organized project documentation, including design plans, storyboards, timelines, decisions, and evaluation data.

Technology, Innovation, and Professional Growth

• Leverage tools such as Storyline, Canva, Adobe Creative Suite, data analytics platforms, and emerging technologies to create dynamic, data-informed learning experiences.
• Pilot AI, gamification, adaptive learning, and process improvements that increase innovation, efficiency, and learning impact.
• Perform other duties as assigned.

KNOWLEDGE, SKILLS, and ABILITIES

The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Education and Experience

• Typically requires minimum of 5 years instructional design experience or curriculum development.
• Bachelor's degree in Education, Instructional Design, or a closely related field or two additional years of equivalent work experience in instructional design required.
• Experience working in a team-oriented, collaborative environment required
• Project Management experience preferred.

Knowledge & Skills

• Thorough knowledge and application of methods or procedures in learning needs analysis, adult learning theory, curriculum development and design.
• Advanced knowledge of adult learning theory and instructional learning concepts.
• Problem solving skills
• Verbal/written communication skills

Leadership and Organization Development

• Collaborates with peers to deliver results and build organizational capacity
• Strong contribution to team effectiveness
• Develops multifunctional base level skills

Scope and Strategic Impact

• Begins to apply knowledge to implement programs
• Analyzes data to summarize
• Supports program delivery through the practical application of basic discipline knowledge with limited guidance
• Applies subject matter knowledge to solve common business issues within established guidelines
• Evaluates unique circumstances and assists in making recommendations
• Develops practical knowledge of applications within business environment

Analytical Thinking & Problem Solving

• Works on problems / projects of diverse complexity and scope
• Exercises independent judgment within generally defined procedures and practices to identify a solution
• Seeks advice in order to make decisions on complex business issues

Other Skills and Abilities

• Proficiency in e-learning tools such as Articulate to create interactive, SCORM-compliant, web-based training deliverables
• Strong working knowledge of Canva and Adobe Creative Cloud software, particularly InDesign
• Proficiency in the use of computer equipment and software, including strong working knowledge of Microsoft Office, including Teams, Word, PowerPoint, Excel
• Experience with building and maintaining courseware and participant databases
• Applies graphic design principles to enhance visual appeal and learner engagement.
• Experience creating, editing, synchronizing and/or recording both audio and video for web-based learning
• Applies instructional design models and adult learning principles to develop effective learning materials.
• Knowledge of ADDIE/SAM content development models
• Ability to write effective copy, instructional text, audio/video
• A strong digital portfolio is a must.
• Ability to work both autonomously and collaboratively in a fast-paced environment.
• Excellent interpersonal skills, specifically in collaborating and leading out with internal and external teams
• Data analytics in the learning field

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

Ability to sit, talk and hear consistently

Vision Requirements

Close vision (clear vision at 20 inches or less)

Distance vision (clear vision at 20 feet or more)

Color vision (ability to identify and distinguish colors)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds frequently and up to 25 pounds occasionally

Environmental

There are no unusual environmental factors (such as a typical office)

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***

1012 Yellowstone Avenue
Pocatello, ID 83201

Schedule

Full Time; Monday – Friday 8:40am – 6:15pm; Saturdays 8:40am – 2:15pm *Day off during the week when a Saturday is worked*

To be effective, an individual must be able to perform each job duty successfully.

Coaching & Development

• Exemplifies MACU Way and Leadership Behaviors and philosophy while fulfilling responsibilities as a leader in the branch environment and within the credit union.
• Learns to coach others to develop the necessary AAA skills to get the expected results. Connects AAA skill proficiency to production.
• Drives accountability with team members around AAA and results.
• Leads by example and supports a branch culture of exceptional member service. Understands the MACU vision and articulates the vision through MACU Way behaviors.
• Under the lead of the Branch Manager, solicits feedback regarding team culture and utilizes the MACU Mission, Vision, and Values to drive a unified team culture and obtains buy-in from their team.
• Regularly holds personalized 1:1’s with each team member.
• Uses coaching tools to improve development activities beyond that of production and toward team member development.
• Partners with team members to create individual development plans that include AAA skills and other development opportunities.
• Evaluates direct report employees in their quarterly check-ins and annual Performance Evaluations and assists the Branch Manager with the MSR/MEO/FSR evaluations.
• Supports the Branch Manager with change management efforts and priorities of the credit union with team members.
• Trains and coaches branch staff on credit union policies, procedures, philosophies and branch functions to encourage the achievement of branch operational and sales goals.
• Works with the Branch Manager to implement employee life cycle strategies in regard to employee hiring, onboarding, development and retention.

Member Experience

• May partner with the Branch manager to resolve member and employee concerns. Resolves concerns; follows up in a timely manner. Seeks assistance as necessary.
• May support the Branch Manager in community development – acts as a credit union representative in the community where the branch is located and successfully meet the needs of sponsor groups.

Branch Operations

• Assists in the daily operations of the branch (including cash management, compliance).
• Effectively uses proprietary sales tools like Member Value Review (MVR), Value Analyzer and New Account Framework to maintain AAA standards.
• Approves and denies loans and is the back-up for the branch manager for loan exceptions. Sees opportunity in how to create a package that provides the best value for the member.
• Assists the Branch Manager is developing methods to track and measure team productivity, accuracy, and sales and service.
• Gains knowledge and understanding of the Credit Union Financials.
• Utilizes judgment and responsibility in fulfilling members' needs using the credit union policies.
• Assists the Branch Manager with security and maintenance of the branch building and property.
• Complies with all regulations as required by law, including but not limited to Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC (funds availability), Regulation DD (TIS) and other regulations as required by law as it relates to his/her position

Leadership Focus

• Coaches and develops branch team members to provide an exceptional Member Experience.
• Partners with internal Business Partners to serve the membership and develop others.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS, and ABILITIES
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

Must have 3+ years of financial industry experience, which includes 1+ years of lending experience.

Education

Two-year college degree or completion of a specialized course of study at a business or trade school or equivalent.

Licenses, Certificates, Registrations, Trainings

• Must meet all Branch Progression training expectations of all positions supervised
• Notary Public or have ability to obtain within first 90 days where possible
• Must be able to qualify annually as a Mortgage Loan Originator under S.A.F.E Act Registration
• The Assistant Branch Manager is responsible to ensure that the branch is appropriately staffed with employees that are trained to reasonably meet the needs of the member including ensuring appropriate staff coverage of all Credit Union products and services including but not limited to: depository, lending, online, mobile, safe deposit (where applicable), notary and medallion services.

Computer/Office Equipment Skills

• Basic computer operating skills
• Intermediate to advanced skills in Microsoft Office (Outlook, Word, Excel and PowerPoint)
• Symitar experience preferred

Managerial Responsibility

• Has supervisory/managerial responsibilities that are direct or through work leaders, typically with a subordinate group of 10 or more employees.
• Estimates personnel needs and assigns work to meet these needs. Supervises, coordinates and reviews the work of assigned staff.
• Recommends candidates for employment, conducts performance evaluations and salary reviews for assigned staff, and applies company policy.

Other Skills and Abilities

• Must have a thorough knowledge and understanding of credit union policies and procedures as well as related work experience in operations (teller and new account functions), lending (loan origination) and sales in a financial institution.
• Must have the ability to make sound decisions based on credit union policies.
• Must have the ability to supervise, train, lead and coach others in providing quality service and selling credit union products and services.
• Must have strong leadership skills which include a proven track record of preparing and mentoring new leaders for the credit union, including demonstrated success in handling difficult situations.

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

• Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently
• Ability to stand, walk, kneel and crouch occasionally

Vision Requirements

• Close vision (clear vision at 20 inches or less)
• Distance Vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

• Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally

Environmental

• There are no unusual environmental factors

Noise Environment

• Moderate noise (business office with computers and printers, light traffic)

***This job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person***

To be effective, an individual must be able to perform each job duty successfully.

Member Focus

• Proactively identifies opportunities to improve the member experience and collaboratively works to create, implement, and execute strategies to improve the member experience.
• Consistently implements Member Service Team and Credit Union member experience strategies across area of responsibility.

Leadership Development

• Hires, develops, and leads Regional Managers.
• Aligns Regional Managers, branch leaders, talent, resources, and operating routines to ensure consistent execution of strategic priorities across the branch network.
• Articulates a compelling vision, creating a strong connection between their vision and the member experience.
• Establishes performance requirements that are consistent with the organization and Member Service Strategy. Creates personal development plans for themselves and Regional Managers.
• Monitors performance of the Area, Regions, and Regional Managers, and coaches for continuous improvement and development.
• Fosters a culture of coaching as the primary means to scale and improve leader and team performance.
• Provides leadership and partners with Regional Managers to develop and retain highly competent, member service-oriented staff through selection, compensation, training, and day-to-day management practices which support the credit union's philosophy and values.
• Creates and models a culture that inspires, motivates, and reinforces accountability of development that is mirrored by Regional Managers and Branch Managers.
• Maintains pipelines of "ready now" talent to fill future leadership roles through active development and succession plans.
• Conducts regular branch visits with the Regional Manager, conducts frequent one on one visits with direct reports, regularly shadows peers and establishes a regular schedule of two down one on one interactions.

Strategic Leadership

• Participates in the Member Service strategic planning process. Champions strategic initiatives and assists/oversees the implementation of the project plan(s) in support of short and long-term organizational goals.
• Develops and executes branch strategies that align with MACU’s overall strategy and the Member Service strategy, translating enterprise priorities into clear regional plans, goals, and measurable outcomes.
• Identifies opportunities for continuous improvement and collaborates with others within the organization to move those projects forward. Monitors key metrics to gauge actual performance against expected results and reports back to senior leadership
• Researches, evaluates, proposes, and implements new/enhanced technology, services, or product offerings to enhance the member experience and/or branch performance.

Organizational Partnership

• Collaborates with peers and represents the Member Service team on committees and task forces to develop or improve the organization’s technology, product or service offerings or work processes.
• Assists the Marketing and Communications team in the development and implementation of branch marketing strategies and promotions.
• Acts as liaison to various corporate teams. Represents Member Service in communicating changes to their assigned departments.
• Works in conjunction with the other Member Service VP’s to ensure consistent policies, procedures, and best practices are shared across all branch and contact center teams.

Branch Operations

• Establishes and monitors branch, regional, and individual goals and KPIs that are directly linked to strategic priorities, member experience, operational performance, sales/service outcomes, and leadership effectiveness.
• Communicates operational changes to Regional Managers to ensure consistent application throughout the branch network.
• Works with each Regional Manager to establish annual branch staffing, expense budgets and business plans and monitors and evaluates their performance in each area.
• Responsible for consistency in following credit union policies and procedures in the full-service branch environment.
• Responsible for ensuring that operational, sales and service training is provided to all branch staff.
• Assists in planning, developing and construction of new full-service branch facilities and in remodeling of existing facilities.
• Ensures the credit union's professional image and atmosphere is conducive to a sales and quality service culture.
• Ensures that branch security and operations meet credit union and regulatory standards.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS, and ABILITIES

The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Education and Experience

• 10+ years’ experience in financial industry required, which includes 7+ years of progressive leadership experience.
• Bachelor’s degree in Leadership, Business Administration, Finance, Sales/Marketing or similar or equivalent experience required.
• MBA preferred.
• Master's degree preferred

Licenses, Certifications, Registrations

• N/A

Knowledge & Skills

• Unique expert knowledge and experience in leading complex change initiatives, developing and managing strategic plans, innovating and optimizing with the financial services industry with ability to transfer knowledge to practical solutions in support of strategic initiatives
• Perceived by external peers as a thought leader in branch administration and translates expertise to develop creative strategies to organizational challenges
• Public speaking skills
• Leadership and talent management skills
• Strategic thinking
• Business development
• Budget and/or revenue acumen
• Problem solving skills
• Verbal/written communication skills

Leadership and Organization Development

• Adapts or creates systems to deliver objectives
• Adapts leadership style to the situation
• Uses networks across formal and informal organizations to get things done
• Develops multifunctional leadership across BU
• Coaches other coaches for skill mastery
• Is responsible for orchestration of talent development & movement across the business unit or function
• Leads Work effectively & regularly across functions
• Accountable for team effectiveness across business unit or function

Scope and Strategic Impact

• Responsible for leading a significant sub-function or business process in a function
• May contribute to revenue target attainment
• Directs highly visible initiatives and/or projects with the high level of risk and complexity
• Focuses on the achievement of departmental goals and has a significant contribution to achieving functional goals
• Operates with autonomy on assigned operational matters; is accountable to BU SVP and Sr. Leadership
• Is accountable for delivery of budget
• Participates in development of BU strategic plans
• Recommends solutions to strategic issues of importance to the company
• Envisions and plans projects that are strategic in nature, affecting the entire company or several functional areas
• Accountable for executing and empowering the strategy set by the senior leadership and integrating procedures within function and across the organization
• Strategic planning horizon generally 2-3+ years

Analytical Thinking & Problem Solving

• Uses vast intuition and experience to complement data
• Evaluates key business and organizational challenges within the function with some assessment of cross-functional impact
• Directs the resolution of complex or unusual business problems
• Problems are ambiguous and complex
• Solutions need to be devised based on some information requiring judgement to apply new solutions and concepts
• Implementation of solutions requires a medium to long term view

Other Skills and Abilities

Demonstrated ability to think strategically, lead change, and innovate and optimize across a large, complex Member Service organization. This includes anticipating future trends, translating vision into actionable strategies, aligning goals and resources to long-term priorities, leading structured change efforts, sustaining adoption, challenging the status quo, applying best practices, and developing scalable solutions that improve member experience, operational performance, and leadership effectiveness.

• Ability for highly complex conceptual thinking and considerable working knowledge of other major areas of the credit union.
• Ability to articulate a compelling vision and can communicate effectively in highly critical one-on-one and group situations.
• Thorough knowledge of coaching and team member development techniques and practices.
• Thorough knowledge of credit union policies and procedures.
• Ability to provide effective leadership and guidance to “leaders of leaders”.
• Ability to analyze and interpret complex data and develop short- and long-term strategies/business plans accordingly.

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

Ability to sit, talk and hear consistently

Vision Requirements

Close vision (clear vision at 20 inches or less)

Distance vision (clear vision at 20 feet or more)

Color vision (ability to identify and distinguish colors)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds frequently and up to 25 pounds occasionally

Environmental

There are no unusual environmental factors (such as a typical office)

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***

Part Time; Monday – Friday Hours will vary between 8:40am – 6:15pm; Saturdays 8:40am – 2:15pm *Day off during the week when a Saturday is worked* *Flexibility needed 20 – 25 hrs./week based on needs of the branch

Location

West Valley 4100 S

To be effective, an individual must be able to perform each job duty successfully.

Member Focus

• Provides exceptional member service to credit union membership by assessing member needs, advising to meet their needs, and assisting in those transactions, which could include opening new accounts, servicing existing accounts, and explaining our products and services that best suit our member’s needs and accomplish the credit union objectives.
• Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach
• Consistent focus on increasing member satisfaction and account retention
• Expected to meet sales and service goals
• Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services
• Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach

Branch Operations

• Maintains cash drawer
• Initiates wire transfers, cashiers checks, and cash advances
• Creates VISA cards
• Opens and processes IRA transactions, certificates of deposit, and redeem savings bonds
• Uses judgement to place appropriate check holds and issue fee reversals
• Assist fraud victims by processing fraud disputes
• Accurately and efficiently processes transactions in accordance with established policies and procedures
• Assists in the opening and closing procedures of the branch
• Responsible for Branch Security which includes vault combinations, security codes, and member information.

Other Responsibilities

• Represents the credit union in a professional manner, both in dress and in actions
• Keeps work area neat and clean
• Responds to email/voicemail/missed calls/other communication in a timely manner
• Actively participates and completes product knowledge courses
• Travel may be required
• Complies with all regulations as required by law
• Performs other duties as assigned

KNOWLEDGE, SKILLS, and ABILITIES
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience
At least six months of customer service experience.

Industry experience preferred.

Education
High school diploma or equivalent

Licenses, Certificates, Registrations, Trainings

• A valid driver’s license is required

To be completed during the first 90 days:

• MSR onboarding through the following:
  • Branch Foundations
  • Teller Branch Checklist
  • Products & Services
  • Teller Follow-up Training

Computer/Office Equipment Skills

• Proficient computer operating skills
• Understanding of Microsoft Office Suite (Outlook, Word, Excel)

Managerial Responsibility

No supervisory/managerial responsibilities

Other Skills and Abilities

• Thorough knowledge of credit union policies, procedures and regulations
• Ability to identify lending opportunities and make recommendations.
• Ability to cross-sell financial services of the credit union to create exceptional member service
• Ability to perform financial calculations
• Ability to communicate effectively and persuasively using written and verbal communication

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

• Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently
• Ability to stand, walk, kneel and crouch occasionally

Vision Requirements

• Close vision (clear vision at 20 inches or less)
• Distance Vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally

Environmental

There are no unusually environmental factors

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

Ability to sit, talk and hear consistently

Vision Requirements

Close vision (clear vision at 20 inches or less)

Distance vision (clear vision at 20 feet or more)

Color vision (ability to identify and distinguish colors)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds frequently and up to 25 pounds occasionally

Environmental

There are no unusual environmental factors (such as a typical office)

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***

#LI-FW1

#indgen

To be effective, an individual must be able to perform each job duty successfully:

• Own and advance HR’s technology and AI strategy, ensuring alignment with organizational strategy, governance standards, and risk management expectations.
• Shape and lead AI governance for HR, including ethical use, data security, compliance, approval processes, and ongoing oversight.
• Architect a cohesive digital employee experience across the full employee lifecycle, ensuring solutions are intuitive, scalable, and effective.
• Develop, evolve and maintain an integrated HR technology/AI roadmap prioritizing initiatives based on business value, employee experience, and operational impact.
• Lead and manage the HR product management and system analyst team(s), setting clear priorities, expectations, and performance outcomes.
• Develop and coach well-trained, motivated, and professional staff while establishing credibility as an effective and responsive technology partner.
• Define, implement, and drive best practices for product management and systems analysis, ensuring consistent standards, methodologies, and high‑quality execution across the team.
• Drive enterprise integration and orchestration across HR Technology, partnering with data, operations, technology, and process owners to ensure intuitive end-to-end experiences.
• Serve as a strategic advisor to HR leadership on technology capabilities, emerging trends, and opportunities to improve efficiency and effectiveness.
• Evaluate the current landscape and recommend and apply best practices related to processes, workflows, tools, and internal and external resource alignment to increase consistency and reliability.
• Oversee vendor relationships, system performance, and lifecycle management to ensure reliability, value, and alignment with business needs.
• Ensure consistent execution, change management, and adoption of HR technology solutions.
• Ensure HR technology/AI initiatives support strong employee experiences while enabling leaders and team members to make informed, data‑driven decisions.
• Monitor outcomes and success metrics related to employee experience, system utilization, and operational efficiency, adjusting strategy as needed.
• Perform other duties as assigned.

KNOWLEDGE, SKILLS, and ABILITIES

The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

• 10+ years of experience in leading technology initiatives, preferably HR Technology solutions.
• 5+ years Product Management, with a focus on enterprise scale technology solutions.
• 5+ years’ leadership experience in a management role, overseeing technology product teams and system analysts.

Education

• Bachelor’s degree in business, information systems or related field. OR 4 combined years of progressive equivalent experience relevant to functional area.
• Master’s degree preferred.

Licenses, Certificates, Registrations
n/a

Computer/Office Equipment Skills
Demonstrated proficient skills with Microsoft 365 for corporate use.

Other Skills and Abilities

• Unique expert knowledge in multiple strategic functions transfers knowledge to practical solutions in support of strategic initiatives
• Thought leader in specialized area(s)
• Skills: public speaking, leadership and talent management, strategic thinking, business development, budget and/or revenue acumen

Leadership and Organization Development

• Adapts or creates systems to deliver objectives
• Adapts leadership style to the situation
• Uses networks across formal and informal organizations to get things done
• Coaches individuals to reach full potential, builds coaching capability in others
• Helps orchestrate talent development & movement across the business unit or function

Scope and Strategic Impact

• Leads a significant sub-function or business process in a function
• Directs highly visible initiatives with high level of risk and complexity
• Focuses on departmental goals and contribution to functional goals
• Operates with complete autonomy on operational matters
• Envisions and plans projects that are strategic in nature, affecting the entire company or several areas
• Accountable for executing the strategy set by senior leadership and integrating policy within function and across the organization
• Strategic planning 3+ years

Analytical Thinking & Problem Solving

• Evaluates key business and organizational challenges within the function
• Directs the resolution of complex or unusual business problems
• Implementation of solutions requires a medium- to long-term view
• Adaptive to change, responds positively to altered circumstances or conditions.

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands
Has the ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently. Ability to stand, walk, kneel and crouch occasionally

Vision Requirements
Close vision (clear vision at 20 inches or less) Distance Vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted
Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally

Environmental
There are no unusual environmental factors

Noise Environment
Moderate noise (business office with computers and printers, light traffic)

***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***

Tanner Building - In Office:

7167 S Center Park Drive
West Jordan, UT 84084

To be effective, an individual must be able to perform each job duty successfully.

• Manages and coordinates remodel and refurbish projects as directed
• Manages scope creep, project change orders and all expenditures
• Tracks progress of projects against goals, objectives, timelines, and budgets
• Contributes to defining project requirements, deadlines, goals, and objectives
• Establishes project work plans and schedules
• Develops extensive understanding of applications within the business environment
• Takes initiative to be a problem solver and provide suggestions to improve processes and efficiencies
• Knowledgeable in extensive operation and maintenance of corporate and branch spaces, including HVAC, building automation systems, fire alarm/suppression systems, electrical and lighting systems
• Competent and concise in evaluating unique circumstances and communicating findings and recommendations to Facilities Leadership
• Confident in accepting routine assignments of projects and presentations
• Tracks and completes all Service Now Tickets in a timely and efficient manner
• Exercises independent judgment within defined parameters
• Follows established guidelines and procedures
• Take ownership for personal learning and development seeking new areas of knowledge and expertise
• Contribute to the development of other team members thru mentoring, training, and job shadowing
• Excellent inter-personal skills including the ability to lead and collaborate with ad-hoc teams
• Possess a desire and willingness to learn and continually update knowledge base
• Self-starter with strong organizing and time management skills and the ability to work productively and efficiently in a fast-paced environment with multiple projects and timelines
• Demonstrate inter-personal skills including the ability to lead and collaborate with internal and external teams
• Adaptive to change, responds positively to altered circumstances or conditions

KNOWLEDGE, SKILLS, & ABILITIES: The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

EXPERIENCE:

• Typically requires minimum of 4 years of progressive experience in a business facility maintenance setting with oversight of multiple facilities totaling at least 30,000 SF or a single facility with at least 70,000 SF, with demonstrated progressive growth and responsibility.
  

EDUCATION: Education must be from an accredited institution.

• High School Diploma or equivalent

LICENSES, CERTIFICATIONS, REGISTRATIONS:

• Valid driver’s license with a good driving record.
• IFMA membership and FMP (or similar certification: CFM, SFP, PMP) earned within one year
• Preferred license in one of the following: plumbing, electrical, or HVAC

MANAGERIAL RESPONSIBILITY: Has no supervisory/managerial responsibilities. May provide coaching and/or mentoring to others on the team.

OTHER SKILLS & ABILITIES:

• Advanced skills with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Demonstrated ability to clearly express ideas, methodology, results and recommendations verbally, in writing and through insightful reports and graphic illustrations
• Demonstrated ability to document outcomes and present information in a manner appropriate for key stakeholders and all levels of the organization.

PHYSICAL ABILITIES / WORKING CONDITIONS:

• Ability to travel long distances, including overnight travel and to respond to emergency situations as necessary
• Ability to sit, talk and hear consistently
• Ability to stand, walk, and use hands to handle or reach occasionally
• Close vision (clear vision at 20 inches or less)
• Distance vision (clear vision at 20 feet or more)
• Frequently lifts up to 50 LBS, and occasionally lifts up to 100 LBS or more.

ENVIRONMENTAL:

• There are no unusual environmental factors (such as a typical office)
• Weather conditions to include outdoors, wet, humid, extreme cold or heat.
• Near moving mechanical parts, work in high precarious places, fumes and airborne particles, toxic and caustic chemicals, risk of electrical shock, and vibrations.
• Moderate noise (business office with computers and printers, light traffic)

#LI-PN1

Meridian - Franklin Road Branch:

55 E Franklin Rd
Meridian, ID 83642

SCHEDULE

Full Time; Monday – Friday 8:40am – 6:15pm

Rotating Saturdays 8:40am – 2:15pm

At Mountain America, we are committed to taking care of all our employees.

• Starting competitive pay of $19.00 per hour and can increase depending on experience, plus incentives

• Performance reviews with opportunities to increase compensation

• Excellent medical and dental benefits with minimal employee contribution (full time employees)

• Paid time off, volunteer time off, and paid holidays

• Matching 401K

• Tuition assistance

• Professional development

• And more!

To be effective, an individual must be able to perform each job duty successfully.

Member Focus

• Provides exceptional member service to credit union membership by assessing member needs and advising them to improve their financial situation. Which includes opening new accounts, servicing existing accounts, and explaining our products and services that best suit our members’ needs and accomplish the credit union objectives.
• Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach.
• Consistent focus on increasing member satisfaction, building the membership base and account retention.
• Expected to meet sales and service goals.
• Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services.
• Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach.

Loan Servicing

• Originates loans by accepting, reviewing, and approving loan applications.
• Interviews loan applicants, reviewing credit report and cross-sells loans.
• Prepares loan documentation, initiates credit reports and conducts closings for home equity, personal, and auto loans
• Complies with all regulations as required by law, including but not limited to Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC (funds availability), Regulation DD (TIS) and other regulations as required by law as it relates to his/her position
• Loan Underwriters, Title Specialist

Other Responsibilities

• Acts as a liaison to Business Services
• Reaches out to the community through outbound phone calls and by attending SEG events
• Performs Teller duties as needed
• Represents the credit union in a professional manner, both in dress and in actions
• Keeps work area neat and clean
• Responds to email/voicemail/missed calls/other communication in a timely manner
• Actively participates and completes product knowledge courses
• Complies with all regulations as required by law
• May require travel to other branches
• Performs other duties as assigned

KNOWLEDGE, SKILLS, and ABILITIES
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

• At least 1+ year of retail banking or related sales and customer service experience.
• Ability to satisfy immediate and unexpected needs, by recommending credit union products and services with knowledge and confidence.
• Ability to multi-task and maintain composure while handling all member activities and requests.
• Ability to prepare loan documents and cross-sell financial services of the credit union to ensure quality service.
• Ability to perform mathematical calculations.
• Ability to communicate effectively using written and verbal communication.

Education
High school diploma or equivalent

Licenses, Certificates, Registrations, Trainings

• Requires valid driver’s license for travel.

Training to be completed:

• Mountain America Accounts and Lending
• Required regulatory and compliance trainings.
• Notary Public
• NMLS Certification
• Must be able to qualify annually as a Mortgage Loan Originator under S.A.F.E Act Registration

Computer/Office Equipment Skills

• Basic computer operating skills
• Beginner to intermediate skills in Microsoft Office (Outlook, Word, Excel)
• Type a minimum of 35 words per minute preferred
• Symitar experience preferred

Managerial Responsibility

No supervisory/managerial responsibilities

Other Skills and Abilities

• Thorough knowledge of credit union policies, procedures and regulations
• Ability to prepare loan documents and cross-sell financial services of the credit union to ensure quality service
• Ability to perform mathematical calculations
• Ability to communicate effectively using written and verbal communication

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

• Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently
• Ability to stand, walk, kneel and crouch occasionally

Vision Requirements

• Close vision (clear vision at 20 inches or less)
• Distance Vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally

Environmental

There are no unusually environmental factors

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

To be effective, an individual must be able to perform each job duty successfully.

Member Focus

• Provides exceptional member service to credit union membership by assessing member needs, advising to meet their needs, and assisting in those transactions, which could include opening new accounts, servicing existing accounts, and explaining our products and services that best suit our member’s needs and accomplish the credit union objectives.
• Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach
• Consistent focus on increasing member satisfaction and account retention
• Expected to meet sales and service goals
• Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services
• Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach

Branch Operations

• Maintains cash drawer
• Initiates wire transfers, cashiers checks, and cash advances
• Creates VISA cards
• Opens and processes IRA transactions, certificates of deposit, and redeem savings bonds
• Uses judgement to place appropriate check holds and issue fee reversals
• Assist fraud victims by processing fraud disputes
• Accurately and efficiently processes transactions in accordance with established policies and procedures
• Assists in the opening and closing procedures of the branch
• Responsible for Branch Security which includes vault combinations, security codes, and member information.

Other Responsibilities

• Represents the credit union in a professional manner, both in dress and in actions
• Keeps work area neat and clean
• Responds to email/voicemail/missed calls/other communication in a timely manner
• Actively participates and completes product knowledge courses
• Travel may be required
• Complies with all regulations as required by law
• Performs other duties as assigned

KNOWLEDGE, SKILLS, and ABILITIES
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience
At least six months of customer service experience.

Industry experience preferred.

Education
High school diploma or equivalent

Licenses, Certificates, Registrations, Trainings

• A valid driver’s license is required

To be completed during the first 90 days:

• MSR onboarding through the following:
  • Branch Foundations
  • Teller Branch Checklist
  • Products & Services
  • Teller Follow-up Training

Computer/Office Equipment Skills

• Proficient computer operating skills
• Understanding of Microsoft Office Suite (Outlook, Word, Excel)

Managerial Responsibility

No supervisory/managerial responsibilities

Other Skills and Abilities

• Thorough knowledge of credit union policies, procedures and regulations
• Ability to identify lending opportunities and make recommendations.
• Ability to cross-sell financial services of the credit union to create exceptional member service
• Ability to perform financial calculations
• Ability to communicate effectively and persuasively using written and verbal communication

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

• Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently
• Ability to stand, walk, kneel and crouch occasionally

Vision Requirements

• Close vision (clear vision at 20 inches or less)
• Distance Vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally

Environmental

There are no unusually environmental factors

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

#INDMS

#LI-CC1

• Assists in managing the administration of all commercial construction loan requests and files, which includes:
  • Reviewing and analyzing the feasibility of commercial construction loan requests, cost to build, debt ratios, cash to close, construction timelines, project/contractor reviews, and third-party reports,
  • Oversees processes for loan documentation, funding and disbursement of construction funds,
  • Performs property inspections during course of construction, and
  • Ensures the safety and soundness of the commercial construction division and the Credit Union.
• Maintains a strong knowledge of commercial underwriting practices including loan analysis, credit history, industry knowledge, risk mitigation, financial and cash flow analysis, and internal policies and procedures.
• Monitors the commercial construction loan portfolio and informs management, including MACU Loan Committee, of issues that arise during the construction process that could negatively impact the ability to secure long term financing.
• Partners with commercial loan officers in presenting complex commercial construction loan and modification requests in Loan Committee for decision. Ensures all pertinent information is presented to Loan Committee so an informed decision can be made.
• Works and communicates directly with contractors, builders, inspectors, title companies and borrowers to ensure timely project completion and facilitation of long-term financing.
• Assists in leading the commercial construction team; has sufficient knowledge and is cross-trained sufficiently to handle all duties in the absence of the construction manager.
• Trains SBA and commercial loan officers, processors, and underwriters with respect to required documentation of construction loan files.
• Builds in-depth knowledge of each construction loan relationship understanding strengths and weaknesses of borrower and overall risk to the Credit Union.
• Ensures compliance with regulatory standards and requirements.
• Assesses environmental risks.
• Reviews and understands geo-technical reports.
• Reviews professional commercial real estate appraisals and understands the three valuation methods used.
• Working knowledge of the State Construction Registry and its equivalent in the footprint within which the Credit Union operates.
• Working knowledge of title insurance, endorsements, and settlement statements.
• Offers the member outstanding service, ease of access, and competitive products.
• Ensures procedure manuals are kept updated as changes occur.

KNOWLEDGE, SKILLS, and ABILITIES

The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

Four years commercial lending or related commercial experience in a progressive financial setting, working in a lending setting preferred.

Education

Bachelor’s degree from an accredited institution in business, marketing, finance, economics or related field OR an additional 2 years combined progressive experience in a business/commercial lending setting. Experience with construction lending preferred.

Managerial Responsibility

Has no supervisory/managerial responsibilities.

Computer/Office Equipment Skills

• Advanced skills with Microsoft Office Suite including Outlook, Word, and Excel.
• Experience with financial reporting or tax analysis software preferred.
• Experience with loan origination systems preferred.
• Experience with loan documentation software preferred.

Language Skills

• Must have the ability to read and interpret documents such as safety rules, operating maintenance instruction, and procedure manuals. Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of employees, members, or clients. Demonstrated ability to clearly express ideas, methodology, results and recommendations verbally, in writing and through insightful reports and graphic illustrations.
• Demonstrated ability to present information in a manner appropriate for key stakeholders and all levels of the organization.
• Strong writing and grammatical skills relating to preparing credit memos, addendums, memorandums, and all forms of written communication.

Other Skills and Abilities

• Ability to adeptly gauge the merits of a commercial construction loan request, the ideal structure and whether there are enough strengths to mitigate expected weaknesses to a degree satisfactory to MACU.
• Ability to work both autonomously and collaboratively in a fast-paced environment.
• Willingness to be accountable and take ownership of assigned roles and responsibilities.
• High level of coordination, organization, planning, and prioritization of work, and management of one’s own time in a fast-paced environment.
• Adaptive to change, responds positively to altered circumstances or conditions.
• Possess a desire and willingness to learn and continually update knowledge base on financial concepts, strategies, systems etc.
• Take initiative to be a problem solver and provide suggestions to improve processes and efficiencies.
• Knowledge of rules, requirements and regulations from governing bodies (NCUA, CFPB, et al), specifically with respect to commercial construction.
• Data analytics and data validation skills and proficiency in business data analysis (MS Excel, etc.).

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

Ability to sit, talk and hear consistently

Ability to stand, walk, and use hands to handle or reach occasionally

Vision Requirements

Close vision (clear vision at 20 inches or less)

Distance vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds occasionally

Environmental

There are no unusual environmental factors (such as a typical office)

Noise Environment

Moderate noise (business office with computers and printers, light traffic

#LI-FW1

#indgen

• Train new and existing team members in all aspects of the lending industry and MACU policies and procedures
• Facilitate training and ongoing education for lending products, underwriting guidelines, loan regulations, compliance, MACU loan programs, and procedure changes
• Guide team members through company software and loan origination systems. Train to properly utilize systems for speed, accuracy, and ease of completing a loan application.
• Monitor, review, and report on progress of participants through daily check-ins, surveys and discussions with key managers in order to be strategic in development direction
• Understand the full loan process of origination, processing, underwriting, and closing of the lending area and be able to assist with questions
• Teach and support team members by helping maintain critical knowledge and skills to build confidence in their field and provide exceptional member service
• Provide daily support for team members and act as a continuous resource of lending knowledge
• Maintain professional working relationships with team members, managers, and other business units
• Prepare materials, equipment, facilities and all other components of training program
• Create, monitor, and update content on knowledge center, as well as internal policies and programs, and maintain accuracy of material
• Consult with subject matter experts and department managers of internal team and supporting areas to ensure development program content is accurate, effectively communicated, and objectives met
• Collaborate with course designers ensuring classes are consistent in design, including presentation materials, participant materials, facilitator materials, etc.
• Present information clearly and confidently to large and small groups, both in-person and remotely
• Partner with stakeholders to assess skills’ gaps and create training programs, content, and presentations
• Use reports and metrics to make recommendations to improve training programs
• Perform other duties as assigned

KNOWLEDGE, SKILLS, and ABILITIES

Experience

• 5 years professional experience in a progressive financial setting, working in a lending setting preferred
• Advanced understanding of training and development
• Knowledge of Adult-learning theory and principles preferred

Education

Bachelor's degree in Business Administration, Finance or related field or 3 additional combined years of experience in a progressive financial lending role, training role, or relevant experience.

Licenses, Certifications, Registrations

No certifications required

Managerial Responsibility

Has no supervisory/managerial responsibilities

Computer/Office Equipment Skills

• Advanced skills with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel
• Experience with various LOS systems such as ICE Encompass, Blend, Abrigo, etc. preferred

Language Skills

• Demonstrated ability to clearly express ideas, methodology, results and recommendations verbally, in writing and through insightful reports and graphic illustrations
• Demonstrated ability to document outcomes and present information in a manner appropriate for key stakeholders and all levels of the organization

Other Skills and Abilities

• A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities becomes necessary and often requires the ability to influence and/or sell ideas or services to others.
• Ability to speak clearly and confidently in front of small to large audiences.
• Knowledge and understanding of training and communication concepts, practices and procedures.
• Knowledge and skills necessary to build relationships though proactively uncovering and meeting member’s needs.
• Ability to work both autonomously and collaboratively in a fast-paced environment.
• Self-starter with strong organizing and time management skills and the ability to work productively and efficiently in a fast-paced environment with multiple projects and timelines
• Adaptive to change, responds positively to altered circumstances or conditions
• Possess a desire and willingness to learn and continually update knowledge base on financial concepts, strategies, regulations, systems etc.
• Take initiative to be a problem solver and provide suggestions to improve processes and efficiencies.
• Excellent inter-personal skills including the ability to lead and collaborate with ad-hoc teams

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

Ability to sit, talk and hear consistently

Ability to stand, walk, and use hands to handle or reach occasionally

Vision Requirements

Close vision (clear vision at 20 inches or less)

Distance vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds occasionally

Environmental

There are no unusual environmental factors (such as a typical office)

Noise Environment

Moderate noise such as in a business office with equipment and light traffic.

Mountain America Center - Hybrid

9800 S Monroe St
Sandy, UT 84070

SCHEDULE

Full Time; this is a hybrid schedule with some weekly in office expectation, based on business need.

To be effective, an individual must be able to perform each job duty successfully.

• Ensure timely, accurate, and complete filing of all required regulatory reports, including Suspicious Activity Reports (SARs), Currency Transaction Reports (CTRs), FinCEN 314(a) and 314(b) activity, and applicable OFAC reporting.
• Oversee the alert‑to‑case and alert‑to‑SAR lifecycle, ensuring appropriate documentation, analytical rigor, and defensible decision‑making.
• Establish and maintain investigation standards, escalation criteria, and disposition frameworks to promote consistency and quality across investigative staff.
• Maintain and enhance a quality assurance (QA) program to assess adherence to procedures, accuracy of filings, and consistency of investigative conclusions; analyze results and drive corrective actions.
• Ensure execution of embedded quality control and validation processes, including CIP quality reviews and support, MIL recordkeeping, and error resolution.
• Lead BSA Compliance team operations, including direct management of Assistant Managers who supervise staff performing alert reviews, investigations, SAR filings, CTR filings, CIP quality reviews, MIL recordkeeping, and related regulatory reporting activities.
• Analyze operational metrics, trends, and risk indicators to identify emerging issues, control weaknesses, and resource constraints; escalate concerns and remediation plans to BSA leadership.
• Coordinate support for regulatory examinations, audits, and internal reviews, including preparation of documentation, metrics, walkthroughs, and management responses.
• Partner closely with the BSA Program Manager to provide operational feedback on alert patterns, investigative outcomes, and emerging risks that inform monitoring effectiveness and tuning decisions.
• Develop, maintain, and enhance internal procedures, playbooks, and job aids related to investigations, regulatory reporting, and operational BSA controls.
• Maintain current knowledge of BSA/AML, OFAC, and financial crimes regulatory requirements, guidance, and emerging typologies.
• Perform other duties as required.

KNOWLEDGE, SKILLS, and ABILITIES

The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Education and Experience

• 7+ years direct experience in a financial compliance, fraud, or BSA/AML role.
• 2+ years as a team lead, or similar role, within compliance/fraud/BSA.
• Extensive financial and compliance knowledge in working AML-related issues, the ability to exercise sound judgment, and to observe the highest degree of confidentiality in the handling of information received in the course of their responsibilities.

Licenses, Certifications, Registrations

• Certified Anti-Money Laundering Specialist (CAMS) preferred.

Knowledge & Skills

• Extensive knowledge and application of BSA/AML/CFT laws and regulations to enhance decision making and aptitude of job duties.
• Familiarity with FFIEC BSA/AML Manual, FinCEN guidance, and OFAC requirements.
• Advanced knowledge of risk assessment methodologies, financial crime detection, and ML/TF risk indicators.
• Problem solving skills.
• Verbal/written communication skills.

Leadership and Organization Development

• Personally trains and develops direct reports and demonstrates ownership in the development of each team member, with emphasis on leveraging diversity.
• Works effectively and regularly across functions.
• Responsible for effectiveness of team and performance results.
• Promotes a culture of compliance, accountability, and continuous improvement.

Scope and Strategic Impact

• Manages daily activities of the BSA Compliance team.
• Responsible for overall direction, coordination and evaluation of team.
• Operates with some autonomy on role specific operational matters.
• Proactively identifies and resolves issues that impact the business.
• Sets objectives for self and team members.
• Delivers results that have a tangible impact for function or business process.
• May provide some input to strategic planning.
• Implements strategic plans with consideration of available resources and operational challenges.
• Strategic planning horizon generally 6 months or less.

Analytical Thinking & Problem Solving

• Applies significant knowledge of principles, advanced techniques and theories to create unprecedented solutions.
• Uses extensive intuition and experience to complement data.
• Gathers and analyzes information at an advanced level.
• Implementation of solutions requires a short to medium term view.

Other Skills and Abilities

• Strong organizational and analytical skills.
• High attention to detail and commitment to data quality.

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

• Ability to sit, talk, and hear consistently.

Vision Requirements

• Close vision (clear at 20 inches or less)
• Distance vision (clear at 20 feet or more)
• Ability to distinguish colors

Weight Lifted or Force Exerted

• Ability to lift up to 10 pounds frequently and up to 25 pounds occasionally.

Environmental

• Typical office environment with no unusual conditions.

Noise Environment

• Moderate office noise (computers, printers, typical foot traffic).

***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***

Phoenix

To be effective, an individual must be able to perform each job duty successfully.

• Identifies, develops and maintains a network of outside business relationships, both existing and prospective, that will serve as a recurring source of referrals for new mortgage lending opportunities. This includes but is not limited to real estate agents, builders, personal and professional contacts.
• Develops mortgage lending opportunities by being involved in the community to promote home ownership.
• Responds to member inquiries and referrals that are generated from both their own referrals and from other CU business channels.
• Conducts interviews with prospective borrowers in order to analyze financial and credit data, determine financing objectives, gives advice to borrowers about product/pricing policies and guidelines, and gathers any additional required information.
• Meets with members and prospective borrowers as necessary during the various stages of the lending process.
• Utilizes CU training materials, reference tools and other resources to provide accurate and up-to-date loan program/policy information to both internal and external members and internal business partners.
• Provides a complete and accurate loan application as part of a complete loan package
• Ensures an exceptional member experience by overseeing loan process from origination to close and provides on-going communication to not only the borrower but each business partner in the transaction.
• Achieves or exceeds production goals as established by Credit Union’s Mortgage Department.
• Determines borrower financing objectives and goals using AAA: Assess the correct loan options for the borrower based upon the member’s present and future situation; Advises the member on the best mortgage programs and options; Assists the member along the path to homeownership.
• Apprises member of pricing and CU lock-in policy and procedure; price and lock rates as required.
• Identifies appropriate opportunities to sell additional products (see LO Handbook for referral requirements).
• Completes mortgage application process via Blend and Encompass to include addresses, phone numbers, account numbers and any other information to complete the loan.
• Runs a credit report and AUS; collects fees associated with the loan at the appropriate time; orders appraisals and title reports.
• Collects supporting loan documentation as required and provides a complete loan package to Mortgage Loan Coordinators via Encompass.
• Works with Mortgage Loan Coordinator to ensure that loan is submitted to Underwriting within 48 hours of a completed mortgage loan package.
• Works with Loan Coordinators to ensure that all underwriting loan conditions are met.
• Partners with Mortgage Loan Coordinator with ongoing communication to borrower regarding loan status.
• Tracks REPC and lock deadlines to avoid costly extensions or loss of property and/or earnest money deposit and provides an extension prior to application if less than two weeks before settlement date.
• Utilizes Encompass to add detailed loan notes throughout the loan process; checks for comments and conditions as the loan progresses; responds to changes in the loan file with necessary urgency.
• Counsels members who are denied loans regarding their credit and achieving their credit goals
• Attends and completes all Credit Union required training to include University classes on or prior to the due date.
• Maintains current and thorough knowledge of all lending programs, policies, procedures and regulatory requirements.
• Performs all job functions in accordance with Credit Union policies and procedures
• Conducts and/or attends monthly regional meetings with MLO I’s and II’s within their region to gather feedback and reinforce information that has been disseminated by the mortgage department.
• Participates in monthly mortgage department meetings and weekly branch M&Ms.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS, and ABILITIES

The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

2 years professional experience in a progressive financial lending setting. Mortgage experience preferred.

Education

Minimum high school diploma or educational equivalent is required. A two-year college degree or completion of a specialized course of study at a business or trade school is preferred.

Licenses, Certifications, Registrations

Ability to obtain NMLS number. The Secure and Fair Enforcement for Mortgage Li­censing (S.A.F.E) Act requires all mortgage loan orig­inators to register on a federal registry. Individuals employed by MACU that are not registered on the Nationwide Mortgage Licensing System and Registry (NMLS) are barred from originating mortgages.

Managerial Responsibility

No Managerial Responsibility

Computer/Office Equipment Skills

• Intermediate to Advanced skills with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel (windows navigation, mouse/keyboard functionality),
• Experience with analytical and reporting software preferred
• Demonstrated experience with Encompass, Blend, Optimal Blue preferred
• Must have the ability to type a minimum of 35-40 words per minute

Language Skills

• Must have the ability to read and interpret documents such as tax returns, income statements, contracts and documents regarding real estate transactions, loan program guidelines, AUS findings and preliminary title reports.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of employees, members, or clients.
• Attention to detail and outstanding customer service is critical to success.
• Demonstrated ability to clearly express ideas, methodology, results and recommendations verbally, in writing and through insightful reports and graphic illustration.
• Demonstrated ability to document outcomes and present information in a manner appropriate for key stakeholders and all levels of the organization.

Other Skills and Abilities

• Ensure exceptional member service by maintaining a thorough knowledge of lending programs, policies, procedures and regulatory requirements, demonstrating a commitment to professional ethics, complying with all Federal and State compliance policies and adhering to HMDA requirements.
• Ability to work both autonomously and collaboratively in a fast-paced environment.
• Ability to deal with problems involving several variables.
• Self-starter with strong organizing and time management skills and the ability to work productively and efficiently in a fast-paced environment with multiple projects and timelines
• Adaptive to change, responds positively to altered circumstances or conditions
• Possess a desire and willingness to learn and continually update knowledge base on financial concepts, strategies, systems etc.
• Take initiative to be a problem solver and provide suggestions to improve processes and efficiencies.
• Excellent inter-personal skills including the ability to lead and collaborate with ad-hoc teams

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

Ability to sit, talk and hear consistently

Ability to stand, walk, and use hands to handle or reach occasionally

Vision Requirements

Close vision (clear vision at 20 inches or less)

Distance vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds occasionally

Environmental

There are no unusual environmental factors (such as a typical office)

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***

#LI-FW1

#indgen

Combs Road Branch

150 West Combs Road
Queen Creek, AZ 85140

SCHEDULE

Full Time; Monday – Friday 8:40am – 6:15pm;

Rotating Saturdays 8:4am – 2:15pm

At Mountain America, we are committed to taking care of all our employees.

• Starting competitive pay of $19.00 per hour and can increase depending on experience, plus incentives

• AZ Branches have an additional $2.00 per hour location allowance

• Performance reviews with opportunities to increase compensation

• Excellent medical and dental benefits with minimal employee contribution (full time employees)

• Paid time off, volunteer time off, and paid holidays

• Matching 401K

• Tuition assistance

• Professional development

• And more!

To be effective, an individual must be able to perform each job duty successfully.

Member Focus

• Provides exceptional member service to credit union membership by assessing member needs and advising them to improve their financial situation. Which includes opening new accounts, servicing existing accounts, and explaining our products and services that best suit our members’ needs and accomplish the credit union objectives.
• Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach.
• Consistent focus on increasing member satisfaction, building the membership base and account retention.
• Expected to meet sales and service goals.
• Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services.
• Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach.

Loan Servicing

• Originates loans by accepting, reviewing, and approving loan applications.
• Interviews loan applicants, reviewing credit report and cross-sells loans.
• Prepares loan documentation, initiates credit reports and conducts closings for home equity, personal, and auto loans
• Complies with all regulations as required by law, including but not limited to Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC (funds availability), Regulation DD (TIS) and other regulations as required by law as it relates to his/her position
• Loan Underwriters, Title Specialist

Other Responsibilities

• Acts as a liaison to Business Services
• Reaches out to the community through outbound phone calls and by attending SEG events
• Performs Teller duties as needed
• Represents the credit union in a professional manner, both in dress and in actions
• Keeps work area neat and clean
• Responds to email/voicemail/missed calls/other communication in a timely manner
• Actively participates and completes product knowledge courses
• Complies with all regulations as required by law
• May require travel to other branches
• Performs other duties as assigned

KNOWLEDGE, SKILLS, and ABILITIES
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

• At least 1+ year of retail banking or related sales and customer service experience.
• Ability to satisfy immediate and unexpected needs, by recommending credit union products and services with knowledge and confidence.
• Ability to multi-task and maintain composure while handling all member activities and requests.
• Ability to prepare loan documents and cross-sell financial services of the credit union to ensure quality service.
• Ability to perform mathematical calculations.
• Ability to communicate effectively using written and verbal communication.

Education
High school diploma or equivalent

Licenses, Certificates, Registrations, Trainings

• Requires valid driver’s license for travel.

Training to be completed:

• Mountain America Accounts and Lending
• Required regulatory and compliance trainings.
• Notary Public
• NMLS Certification
• Must be able to qualify annually as a Mortgage Loan Originator under S.A.F.E Act Registration

Computer/Office Equipment Skills

• Basic computer operating skills
• Beginner to intermediate skills in Microsoft Office (Outlook, Word, Excel)
• Type a minimum of 35 words per minute preferred
• Symitar experience preferred

Managerial Responsibility

No supervisory/managerial responsibilities

Other Skills and Abilities

• Thorough knowledge of credit union policies, procedures and regulations
• Ability to prepare loan documents and cross-sell financial services of the credit union to ensure quality service
• Ability to perform mathematical calculations
• Ability to communicate effectively using written and verbal communication

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

• Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently
• Ability to stand, walk, kneel and crouch occasionally

Vision Requirements

• Close vision (clear vision at 20 inches or less)
• Distance Vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally

Environmental

There are no unusually environmental factors

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

#LI-JL1

#INDS

• Perform daily responsibility as assigned including balancing and preparing entries and reconciling the general ledger.
• Reconcile general ledger accounts to third party statements and subsidiary ledgers to ensure accuracy of accounting records.
• Propose adjusting and/or correcting entries to the accounting records to bring records into balance.
• Balance individual transaction reports to grand total report of all transactions to ensure accuracy of reports.
• Routinely monitor and identify reconciling items or issues and escalate aging items or issues timely.
• Assist with the following but not limited to: Mortgage Balancing, Card/ATM Balancing, Shared Branch Balancing, Payroll, Real/Personal Property Taxes, and/or Cash Management.
• Participate with cross training and stay up to date with backup functions.
• Assist and support internal team members and cross-functional team questions and requests promptly and courteously.
• Perform other duties as assigned.

KNOWLEDGE, SKILLS, and ABILITIES

The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

• Two years or more of accounting experience or credit union experience in lending or branch operations preferred.
• Experience reconciling cash and other general ledger accounts.
• Knowledge of financial statement line items, bank, GL and GL reconciliations, and subledger.
• Other specific skills may also be needed to perform the duties that will be assigned.

Education

Bachelor’s degree in business, accounting, finance or related field OR we will consider applicants accepted into an accredited Finance or Accounting program and within 6 months of obtaining a Bachelor’s degree or higher.

Licenses, Certificates, Registrations

n/a

Managerial Responsibility

Has no supervisory/managerial responsibilities

Language Skills

Must have the ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure manuals.

Computer/Office Equipment Skills

• Advanced skills and experience of Microsoft Office Suite, including Microsoft Excel.
• Demonstrated experience with accounting systems such as Workday Financials or equivalent systems.
• Experience in Workday Financials preferred.

Mathematical Skills

Other Skills

• Must be a self-starter, able to resolve difficult situations with minimal supervision.
• Adapts to changing technology in the work environment with the ability to troubleshoot, lead, and test new solutions.
• Support and assist other team members with process improvements and enhancements.
• Demonstrates excellent communication skills.
• Proactively solves problems and actively improves processes and create efficiencies.
• Adaptive to change, responds positively to altered circumstances or conditions.
• Sound critical thinking and logic skills to problem solve.
• Collaborate with team of accountants and junior staff, including .leading on specific projects.

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

Requires sitting, using hands to handle or feel, reaching with hands and arms, talks and hears.

Vision Requirements

Requires Close, Distance, Peripheral and Depth perception vision as well as the ability to focus.

Weight Lifted or Force Exerted

Frequently lifts up to 10 lbs, occasionally lifts up to 25 pounds and rarely lifts up to 100 pounds.

Environmental

Office Type conditions, indoors.

Noise Environment

Moderate Noise such as in a business office with equipment and light traffic.

***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***

#LI-FW1

#indgen

Spanish Fork Branch:

1308 N Canyon Creek Pkwy

Spanish Fork, UT 84660

Payson Branch:

818 S. State St.

Payson, UT 84651

SCHEDULE

Full Time; Monday – Friday 8:40am – 6:15pm;

Saturdays at Payson Branch 8:40am – 2:15pm

*Day off during the week when working a Saturday*

To be effective, an individual must be able to perform each job duty successfully.

Member Focus

• Provides exceptional member service to credit union membership by assessing member needs and advising them to improve their financial situation. Which includes opening new accounts, servicing existing accounts, and explaining our products and services that best suit our members’ needs and accomplish the credit union objectives.
• Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach.
• Consistent focus on increasing member satisfaction, building the membership base and account retention.
• Expected to meet sales and service goals.
• Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services.
• Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach.

Loan Servicing

• Originates loans by accepting, reviewing, and approving loan applications.
• Interviews loan applicants, reviewing credit report and cross-sells loans.
• Prepares loan documentation, initiates credit reports and conducts closings for home equity, personal, and auto loans
• Complies with all regulations as required by law, including but not limited to Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC (funds availability), Regulation DD (TIS) and other regulations as required by law as it relates to his/her position
• Loan Underwriters, Title Specialist

Other Responsibilities

• Acts as a liaison to Business Services
• Reaches out to the community through outbound phone calls and by attending SEG events
• Performs Teller duties as needed
• Represents the credit union in a professional manner, both in dress and in actions
• Keeps work area neat and clean
• Responds to email/voicemail/missed calls/other communication in a timely manner
• Actively participates and completes product knowledge courses
• Complies with all regulations as required by law
• May require travel to other branches
• Performs other duties as assigned

KNOWLEDGE, SKILLS, and ABILITIES
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

• At least 1+ year of retail banking or related sales and customer service experience.
• Ability to satisfy immediate and unexpected needs, by recommending credit union products and services with knowledge and confidence.
• Ability to multi-task and maintain composure while handling all member activities and requests.
• Ability to prepare loan documents and cross-sell financial services of the credit union to ensure quality service.
• Ability to perform mathematical calculations.
• Ability to communicate effectively using written and verbal communication.

Education
High school diploma or equivalent

Licenses, Certificates, Registrations, Trainings

• Requires valid driver’s license for travel.

Training to be completed:

• Mountain America Accounts and Lending
• Required regulatory and compliance trainings.
• Notary Public
• NMLS Certification
• Must be able to qualify annually as a Mortgage Loan Originator under S.A.F.E Act Registration

Computer/Office Equipment Skills

• Basic computer operating skills
• Beginner to intermediate skills in Microsoft Office (Outlook, Word, Excel)
• Type a minimum of 35 words per minute preferred
• Symitar experience preferred

Managerial Responsibility

No supervisory/managerial responsibilities

Other Skills and Abilities

• Thorough knowledge of credit union policies, procedures and regulations
• Ability to prepare loan documents and cross-sell financial services of the credit union to ensure quality service
• Ability to perform mathematical calculations
• Ability to communicate effectively using written and verbal communication

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

• Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently
• Ability to stand, walk, kneel and crouch occasionally

Vision Requirements

• Close vision (clear vision at 20 inches or less)
• Distance Vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally

Environmental

There are no unusually environmental factors

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

#INDMS

#LI-CC1

Missoula Reserve Street Branch

2805 N Reserve St
Missoula, MT 59808

SCHEDULE

At Mountain America, we are committed to taking care of all our employees.

• Starting competitive pay of $19.00 - $29.60 per hour depending on experience, plus incentives

• The Missoula Montana Branch have an additional $2.00 per hour location allowance

• Bilingual allowance for helping members in Spanish

• Performance reviews with opportunities to increase compensation

• Excellent medical and dental benefits with minimal employee contribution (full time employees)

• Paid time off, volunteer time off, and paid holidays

• Matching 401K

• Tuition assistance

• Professional development

• And more!

To be effective, an individual must be able to perform each job duty successfully.

Member Focus

• Provides exceptional member service to credit union membership by assessing member needs and advising them to improve their financial situation. Which includes opening new accounts, servicing existing accounts, and explaining our products and services that best suit our members’ needs and accomplish the credit union objectives.

• Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach.

• Consistent focus on increasing member satisfaction, building the membership base and account retention.

• Expected to meet sales and service goals.

• Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services.

• Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.

• Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach.

Loan Servicing

• Originates loans by accepting, reviewing, and approving loan applications.

• Interviews loan applicants, reviewing credit report and cross-sells loans.

• Prepares loan documentation, initiates credit reports and conducts closings for home equity, personal, and auto loans

• Complies with all regulations as required by law, including but not limited to Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC (funds availability), Regulation DD (TIS) and other regulations as required by law as it relates to his/her position

• Loan Underwriters, Title Specialist

Other Responsibilities

• Acts as a liaison to Business Services

• Reaches out to the community through outbound phone calls and by attending SEG events

• Performs Teller duties as needed

• Represents the credit union in a professional manner, both in dress and in actions

• Keeps work area neat and clean

• Responds to email/voicemail/missed calls/other communication in a timely manner

• Actively participates and completes product knowledge courses

• Complies with all regulations as required by law

• May require travel to other branches

• Performs other duties as assigned

KNOWLEDGE, SKILLS, and ABILITIES
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

• At least 1+ year of retail banking or related sales and customer service experience.

• Ability to satisfy immediate and unexpected needs, by recommending credit union products and services with knowledge and confidence.

• Ability to multi-task and maintain composure while handling all member activities and requests.

• Ability to prepare loan documents and cross-sell financial services of the credit union to ensure quality service.

• Ability to perform mathematical calculations.

• Ability to communicate effectively using written and verbal communication.

Education
High school diploma or equivalent

Licenses, Certificates, Registrations, Trainings

• Requires valid driver’s license for travel.

Training to be completed:

• Mountain America Accounts and Lending

• Required regulatory and compliance trainings.

• Notary Public

• NMLS Certification

• Must be able to qualify annually as a Mortgage Loan Originator under S.A.F.E Act Registration

Computer/Office Equipment Skills

• Basic computer operating skills

• Beginner to intermediate skills in Microsoft Office (Outlook, Word, Excel)

• Type a minimum of 35 words per minute preferred

• Symitar experience preferred

Managerial Responsibility

No supervisory/managerial responsibilities

Other Skills and Abilities

• Thorough knowledge of credit union policies, procedures and regulations

• Ability to prepare loan documents and cross-sell financial services of the credit union to ensure quality service

• Ability to perform mathematical calculations

• Ability to communicate effectively using written and verbal communication

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

• Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently

• Ability to stand, walk, kneel and crouch occasionally

Vision Requirements

• Close vision (clear vision at 20 inches or less)

• Distance Vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally

Environmental

There are no unusually environmental factors

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

• Develops and executes enterprise-wide organizational communication strategies that align with business objectives, corporate priorities and organizational culture.
• Leads communication planning and execution for highly visible enterprise initiatives including all urgent organizational messaging needs.
• Partners with business leaders and key stakeholders to identify communication needs, align messaging and drive adoption of organizational priorities.
• Establishes communication governance, frameworks, standards, and best practices that drive consistency, effectiveness and alignment across the organization.
• Develops stakeholder engagement, communication readiness, and change communication strategies that support successful organizational initiatives and business outcomes.
• Oversees organizational communication channels, editorial planning, communication calendars, and enterprise communication platforms to ensure effective information delivery and employee experience.
• Directs communication measurement and analytics, leveraging data, research, feedback, and engagement metrics to evaluate effectiveness and continuously improve communication strategies.
• Ensures all communications reflect organizational values, brand standards, accessibility requirements and regulatory expectations.
• Collaborates with creative, digital, and technology teams to align messaging, optimize communication tools and enhance organizational effectiveness.
• Leads, develops, and mentors communication professionals while building team capabilities, succession plans, and a culture of accountability, collaboration and continuous improvement.
• Stays current on industry trends, emerging communication practices, and employee engagement strategies to strengthen organizational communications and business results.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS, and ABILITIES

The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Education and Experience

• Typically requires a minimum of 8-10 years of progressive experience in organizational communications, corporate communications, public relations, change management communications, employee engagement, or related fields.
• Bachelor’s degree in Communications, Public Relations, Journalism, Marketing, Organizational Development or a related field, or equivalent experience.
• Minimum of 3-5 years of leadership experience managing communication professionals or cross-functional teams.

• Demonstrated experience leading enterprise-wide communication strategies and highly visible organizational initiatives.

Knowledge and Skills

• Expertise in strategic communications, organizational communications and change management.
• Strong understanding of employee engagement principles, organizational effectiveness and corporate culture development.
• Advanced strategic planning, stakeholder management and communication consulting skills.
• Exceptional verbal, written, presentation and public-speaking abilities.
• Strong business acumen and ability to align communication strategies with organizational priorities.
• Ability to influence without direct authority across multiple levels of the organization.
• Expertise in communication measurement, analytics and performance evaluation.
• Demonstrated ability to lead through organizational complexity, ambiguity and change.

Leadership and Organization Development

• Creates an environment that promotes collaboration, accountability, innovation, inclusion and continuous improvement.
• Coaches individuals and teams to achieve business objectives and professional growth.
• Builds strategic communication competencies across the organization.
• Responsible for the effectiveness, performance, and development of the communications function.

Scope and Strategic Impact

• Leads a significant organizational communications function supporting enterprise priorities and business objectives.
• Directs highly visible communication initiatives with substantial organizational impact.
• Responsible for enterprise communication effectiveness and organizational alignment strategies.
• Operates with significant autonomy on operational matters and communication strategy execution.
• Plays a key role in developing and adapting communication strategies to changing business conditions.
• May manage communication budgets, vendor relationships and external communication resources.
• Influences organizational outcomes through communication strategies supporting engagement, culture, alignment, and change adoption.
• Strategic planning horizon generally spans 1-2 years.

Analytical Thinking and Problem Solving

• Evaluates complex business, organizational, and cultural challenges and develops communication strategies to address them.
• Directs resolution of complex communication issues involving multiple stakeholder groups, competing priorities, and organizational risk.
• Anticipates communication challenges and develops proactive solutions to support business goals.
• Uses business insights, employee feedback, and organizational data to inform strategic decisions.

Other Skills and Abilities

• Exceptional strategic writing, editing, and messaging skills with the ability to influence diverse audiences.
• Organizational change management and change communications leadership.
• Strong business acumen, strategic thinking and stakeholder management skills.
• Communication measurement and analytics experience.
• Ability to lead complex, high-visibility initiatives.
• Experience developing organizational communication strategies and governance.
• Strong leadership, coaching, and talent development capabilities.
• Ability to navigate ambiguity and drive alignment across diverse stakeholder groups.

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

Ability to sit, talk and hear consistently

Vision Requirements

Close vision (clear vision at 20 inches or less)

Distance vision (clear vision at 20 feet or more)

Color vision (ability to identify and distinguish colors)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds frequently and up to 25 pounds occasionally

Environmental

There are no unusual environmental factors (such as a typical office)

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***

#LI-FW1

#indgen

• Demonstrates strong analytical abilities when running and analyzing automated underwriting systems for Freddie MAC and Fannie Mae (LP and DU). Also strong communication skills when approving and denying Secondary Market purchases and mortgage refinancing requests and recommending approval and denials up to $750K.
• Provides strong expertise in Secondary Market, CFPB, NCUA regulations regarding Ability to Repay, TRID, Fair Lending.
• Provides thorough understanding of MACU portfolio programs as well as secondary market guidelines for external investors (learning over 60+ different programs, their processes and guidelines).
• Calculates and verifies income and employment in accordance with CFPB “Ability to Repay” regulations and MACU guidelines.
• Evaluates and analyzes borrower’s credit reports
• Calculates income from personal and business tax returns in accordance with secondary market guidelines and CFPB Ability to Repay (ATR) regulations.
• Evaluates appraisals for accuracy, addresses any concerns regarding comparables with appraiser
• Provides analysis of title reports, eliminating any risks for junior liens, addressing any shared well, egress issues, ensuring MACU has first position on all title work
• Reorders and evaluates any verification of deposits, employment verifications, tax transcripts, subordinations and assess any concerns – through LQI
• Understands Secondary Market, NCUA, CFPB TRID/Real Estate mandated disclosures and their proper distribution in accordance with rules and regulations, as well as the impacts those have to the regulations have on loan decisioning, loan timing, loan closing, borrower access to funds, etc.
• Resolves a range of complicated issues with a high degree of interpersonal skills when working with loan officers, borrowers, Sr. Underwriters and closers.

KNOWLEDGE, SKILLS and ABILITIES

The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

1 - 3 years of similar or work related experience

Education

Four year college degree or equivalent in job related history.

~

Licenses, Certificates, Registrations

Must be able to qualify for an NMLS number under S.A.F.E Act

Managerial Responsibility

None

Interpersonal Skills

Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Other Skills and Abilities

Must have the ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure manuals. Knowledge of real estate lending, Credit Union policies/procedures, compliance, and lending regulations. Must have excellent customer service, leadership, communication, organizational and analysis skills. Ability to write routine reports and correspondence. Ability to speak effectively before groups of employees, members, or clients.

Computer/Office Equipment Skills

Intermediate to Advanced skills in the following: Adding machine/10-Key, computer operating skills (windows navigation, mouse/keyboard functionality), Microsoft Outlook, Microsoft Office Suite. Must have the ability to type a minimum of 35 words per minute.

Maintains confidentiality with others since information involves complex, detailed and often sensitive topics.

Develops and maintains quality time frames and management of pipeline to achieve and meet required REPC purchase contracts. Other duties as assigned

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS

Physical Demands

Requires Frequent Standing, Walking, Sitting, Using hands to handle or feel, Reaching with hands and arms, Talks and hears. Occasionally climbs, kneels or crawls.

Vision Requirements

Requires Close, Distance, Peripheral and Depth perception vision as well as the ability to focus.

Weight Lifted or Force Exerted

Frequently lifts up to 10 lbs, occasionally lifts up to 25 pounds and rarely lifts up to 100 pounds.

Environmental

Office Type conditions, indoors.

Noise Environment

Moderate Noise such as in a business office with equipment and light traffic.

***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***

#LI-FW1

#indgen

To be effective, an individual must be able to perform each job duty successfully.

Member Focus

• Provides exceptional member service to credit union membership by assessing member needs, advising to meet their needs, and assisting in those transactions, which could include opening new accounts, servicing existing accounts, and explaining our products and services that best suit our member’s needs and accomplish the credit union objectives.
• Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach
• Consistent focus on increasing member satisfaction and account retention
• Expected to meet sales and service goals
• Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services
• Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach

Branch Operations

• Maintains cash drawer
• Initiates wire transfers, cashiers checks, and cash advances
• Creates VISA cards
• Opens and processes IRA transactions, certificates of deposit, and redeem savings bonds
• Uses judgement to place appropriate check holds and issue fee reversals
• Assist fraud victims by processing fraud disputes
• Accurately and efficiently processes transactions in accordance with established policies and procedures
• Assists in the opening and closing procedures of the branch
• Responsible for Branch Security which includes vault combinations, security codes, and member information.

Other Responsibilities

• Represents the credit union in a professional manner, both in dress and in actions
• Keeps work area neat and clean
• Responds to email/voicemail/missed calls/other communication in a timely manner
• Actively participates and completes product knowledge courses
• Travel may be required
• Complies with all regulations as required by law
• Performs other duties as assigned

KNOWLEDGE, SKILLS, and ABILITIES
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience
At least six months of customer service experience.

Industry experience preferred.

Education
High school diploma or equivalent

Licenses, Certificates, Registrations, Trainings

• A valid driver’s license is required

To be completed during the first 90 days:

• MSR onboarding through the following:
  • Branch Foundations
  • Teller Branch Checklist
  • Products & Services
  • Teller Follow-up Training

Computer/Office Equipment Skills

• Proficient computer operating skills
• Understanding of Microsoft Office Suite (Outlook, Word, Excel)

Managerial Responsibility

No supervisory/managerial responsibilities

Other Skills and Abilities

• Thorough knowledge of credit union policies, procedures and regulations
• Ability to identify lending opportunities and make recommendations.
• Ability to cross-sell financial services of the credit union to create exceptional member service
• Ability to perform financial calculations
• Ability to communicate effectively and persuasively using written and verbal communication

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

• Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently
• Ability to stand, walk, kneel and crouch occasionally

Vision Requirements

• Close vision (clear vision at 20 inches or less)
• Distance Vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally

Environmental

There are no unusually environmental factors

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

#LI-CC1

#INDMS

Las Vegas Branch

7280 W Lake Mead Blvd

Las Vegas, NV 89128

SCHEDULE

Full Time; Monday - Friday 8:40am - 6:15pm:

Rotating Saturday 8:40am - 2:15pm (at the Henderson Branch)

At Mountain America, we are committed to taking care of all our employees.

• Starting competitive pay of $19.00 per hour and can increase depending on experience, plus incentive

• Additional $1.00 per hour for helping in Spanish

• Performance reviews with opportunities to increase compensation

• Excellent medical and dental benefits with minimal employee contribution (full time employees)

• Paid time off, volunteer time off, and paid holidays

• Matching 401K

• Tuition assistance

• Professional development

• And more!

To be effective, an individual must be able to perform each job duty successfully.

Member Focus

• Provides exceptional member service to credit union membership by assessing member needs and advising them to improve their financial situation. Which includes opening new accounts, servicing existing accounts, and explaining our products and services that best suit our members’ needs and accomplish the credit union objectives.
• Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach.
• Consistent focus on increasing member satisfaction, building the membership base and account retention.
• Expected to meet sales and service goals.
• Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services.
• Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach.

Loan Servicing

• Originates loans by accepting, reviewing, and approving loan applications.
• Interviews loan applicants, reviewing credit report and cross-sells loans.
• Prepares loan documentation, initiates credit reports and conducts closings for home equity, personal, and auto loans
• Complies with all regulations as required by law, including but not limited to Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC (funds availability), Regulation DD (TIS) and other regulations as required by law as it relates to his/her position
• Loan Underwriters, Title Specialist

Other Responsibilities

• Acts as a liaison to Business Services
• Reaches out to the community through outbound phone calls and by attending SEG events
• Performs Teller duties as needed
• Represents the credit union in a professional manner, both in dress and in actions
• Keeps work area neat and clean
• Responds to email/voicemail/missed calls/other communication in a timely manner
• Actively participates and completes product knowledge courses
• Complies with all regulations as required by law
• May require travel to other branches
• Performs other duties as assigned

KNOWLEDGE, SKILLS, and ABILITIES
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

• At least 1+ year of retail banking or related sales and customer service experience.
• Ability to satisfy immediate and unexpected needs, by recommending credit union products and services with knowledge and confidence.
• Ability to multi-task and maintain composure while handling all member activities and requests.
• Ability to prepare loan documents and cross-sell financial services of the credit union to ensure quality service.
• Ability to perform mathematical calculations.
• Ability to communicate effectively using written and verbal communication.

Education
High school diploma or equivalent

Licenses, Certificates, Registrations, Trainings

• Requires valid driver’s license for travel.

Training to be completed:

• Mountain America Accounts and Lending
• Required regulatory and compliance trainings.
• Notary Public
• NMLS Certification
• Must be able to qualify annually as a Mortgage Loan Originator under S.A.F.E Act Registration

Computer/Office Equipment Skills

• Basic computer operating skills
• Beginner to intermediate skills in Microsoft Office (Outlook, Word, Excel)
• Type a minimum of 35 words per minute preferred
• Symitar experience preferred

Managerial Responsibility

No supervisory/managerial responsibilities

Other Skills and Abilities

• Thorough knowledge of credit union policies, procedures and regulations
• Ability to prepare loan documents and cross-sell financial services of the credit union to ensure quality service
• Ability to perform mathematical calculations
• Ability to communicate effectively using written and verbal communication

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

• Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently
• Ability to stand, walk, kneel and crouch occasionally

Vision Requirements

• Close vision (clear vision at 20 inches or less)
• Distance Vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally

Environmental

There are no unusually environmental factors

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

#LI-JL1

#INDS

Mountain America Center - In Office:

9800 S Monroe St
Sandy, UT 84070

SCHEDULE

Part Time

Key Responsibilities:

• Assist in full-cycle execution of audit and advisory engagements, including planning and fieldwork.
• Participate in meetings with stakeholders to document process walkthroughs and assess control design and operating effectiveness.
• Gain an understanding of the Global Internal Audit Standards and apply them in daily work.
• Contribute to risk assessments, issue validation, and audit follow-up activities.
• Support continuous improvement initiatives within the Internal Audit department.
• Perform other related duties to support the Audit Director/Manager and audit team.

Knowledge, Skills & Abilities

• Strong written and verbal communication skills.
• High attention to detail, strong analytical thinking, and excellent problem-solving ability.
• Ability to work independently while collaborating effectively with a team.
• Demonstrated persistence in managing tasks, tracking details, and meeting deadlines.
• Interest in developing expertise in audit, risk, controls, or compliance.

Education & Qualifications

• Recent bachelor’s or master’s degree graduate in Accounting, Finance, Business, Information Systems, Cybersecurity or a related field.
• Preferred GPA: 3.75 or higher.
• Commitment to obtaining and passing the CIA certification within 6 months.