Mountain America Center - Hybrid:

9800 S Monroe St
Sandy, UT 84070

SCHEDULE

*This is a Hybrid Schedule- this team is in office 3 days a week (Tuesday, Wednesday, and Thursday) with 2 days remote (Monday and Friday)

To be effective, an individual must be able to perform each job duty successfully.

• Responsible for complex and more technically advanced audit work.
• Create findings and make recommendations to improve policies and procedures based on information audited.
• Assists manager in determining the anticipated impact of upcoming regulatory changes on the audit plan
• Conducts follow-up reviews to evaluate the organization’s progress in correcting significant audit exceptions.
• Evaluates compliance with applicable laws and regulations.
• Analyzes and prepares reports and graphs that reflect trends in the credit union.
• Identifies opportunities for improved member service and greater operating efficiency
• Performs other duties as assigned.

KNOWLEDGE, SKILLS, and ABILITIES

The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

• Minimum 6+ years experience conducting audits/control assessments in the banking or financial services industry.
• Knowledge of industry, markets and regulations relevant to auditing credit union processes.
• Familiarity with regulatory requirements and application of such guidance
• Experience on effectively executing large complex audits.
• Prior experience with Big 4 accounting firm preferred.

Education

4-year degree in a finance, accounting, or quantitative discipline, or related field. Graduate degree in a related subject preferred.

Licenses, Certifications, Registrations

One of the following professional certifications is required: CIA, CPA, CFA, CISA

Managerial Responsibility

None

Computer/Office Equipment Skills

• Advanced level skill for Microsoft Office (Outlook, Word, PowerPoint, Excel), especially Excel.
• Knowledge of computer assisted audit techniques preferred.
• Experience with data analysis software, such as ACL, IDEA, and/or Picalo, preferred.

Language Skills

• Demonstrated ability to clearly communicate verbally and in writing.
• Demonstrated ability to read and follow instructions.

Other Skills and Abilities

• Ability to perform ad hoc data analysis in conjunction with audits, as necessary.
• Understanding of financial institution operations and transactions.
• Ability to communicate effectively and courteously.
• Ability to understand regulations.
• Understanding of the credit union data system and ability to use a computer, and software applications.
• Ability to recognize and analyze problems, improprieties, and opportunities for improvement.

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

Ability to sit, talk and hear consistently

Ability to stand, walk, and use hands to handle or reach occasionally

Vision Requirements

Close vision (clear vision at 20 inches or less)

Distance vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 25 pounds occasionally may need to lift up to 50 pounds.

Environmental

There are no unusual environmental factors (such as a typical office)

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***

Billings Main Street Branch

875 Main St
Billings, MT 59105

SCHEDULE

Part Time; Monday – Friday Hours will vary between 8:40am – 6:15pm; Saturdays 8:40am – 2:15pm *Day off during the week when a Saturday is worked* *Flexibility needed 20 – 25 hrs./week based on needs of the branch

• Mountain America, we are committed to taking care of all our employees.

• Starting competitive pay of $17.50 per hour and can increase depending on experience, plus incentives

• Performance reviews with opportunities to increase compensation

• Excellent medical and dental benefits with minimal employee contribution (full time employees)

• Paid time off, volunteer time off, and paid holidays

• Matching 401K

• Tuition assistance

• Professional development

• And more!

To be effective, an individual must be able to perform each job duty successfully.

Member Focus

• Provides exceptional member service to credit union membership by assessing member needs, advising to meet their needs, and assisting in those transactions, which could include opening new accounts, servicing existing accounts, and explaining our products and services that best suit our member’s needs and accomplish the credit union objectives.

• Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach

• Consistent focus on increasing member satisfaction and account retention

• Expected to meet sales and service goals

• Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services

• Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.

• Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach

Branch Operations

• Maintains cash drawer

• Initiates wire transfers, cashiers checks, and cash advances

• Creates VISA cards

• Opens and processes IRA transactions, certificates of deposit, and redeem savings bonds

• Uses judgement to place appropriate check holds and issue fee reversals

• Assist fraud victims by processing fraud disputes

• Accurately and efficiently processes transactions in accordance with established policies and procedures

• Assists in the opening and closing procedures of the branch

• Responsible for Branch Security which includes vault combinations, security codes, and member information.

Other Responsibilities

• Represents the credit union in a professional manner, both in dress and in actions

• Keeps work area neat and clean

• Responds to email/voicemail/missed calls/other communication in a timely manner

• Actively participates and completes product knowledge courses

• Travel may be required

• Complies with all regulations as required by law

• Performs other duties as assigned

KNOWLEDGE, SKILLS, and ABILITIES
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience
At least six months of customer service experience.

Industry experience preferred.

Education
High school diploma or equivalent

Licenses, Certificates, Registrations, Trainings

• A valid driver’s license is required

To be completed during the first 90 days:

• MSR onboarding through the following:

  • Branch Foundations

  • Teller Branch Checklist

  • Products & Services

  • Teller Follow-up Training

Computer/Office Equipment Skills

• Proficient computer operating skills

• Understanding of Microsoft Office Suite (Outlook, Word, Excel)

Managerial Responsibility

No supervisory/managerial responsibilities

Other Skills and Abilities

• Thorough knowledge of credit union policies, procedures and regulations

• Ability to identify lending opportunities and make recommendations.

• Ability to cross-sell financial services of the credit union to create exceptional member service

• Ability to perform financial calculations

• Ability to communicate effectively and persuasively using written and verbal communication

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

• Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently

• Ability to stand, walk, kneel and crouch occasionally

Vision Requirements

• Close vision (clear vision at 20 inches or less)

• Distance Vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally

Environmental

There are no unusually environmental factors

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

#INDMS

#LI-KG2

Cedar City Royal Hunte Branch (Home Branch)

1701 Royal Hunte Drive
Cedar City, UT 84720

SCHEDULE

Full Time; Monday – Friday 8:40am – 6:15pm; Saturdays 8:40am – 2:15pm

*Day off during the week when a Saturday is worked*

At Mountain America, we are committed to taking care of all our employees.

• Starting competitive pay of $19.00 per hour and can increase depending on experience, plus incentives
• Performance reviews with opportunities to increase compensation
• Excellent medical and dental benefits with minimal employee contribution (full time employees)
• Paid time off, volunteer time off, and paid holidays
• Matching 401K
• Tuition assistance
• Professional development
• And more!

To be effective, an individual must be able to perform each job duty successfully.

Member Focus

• Provides exceptional member service to credit union membership by assessing member needs and advising them to improve their financial situation. Which includes opening new accounts, servicing existing accounts, and explaining our products and services that best suit our members’ needs and accomplish the credit union objectives.
• Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach.
• Consistent focus on increasing member satisfaction, building the membership base and account retention.
• Expected to meet sales and service goals.
• Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services.
• Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach.

Loan Servicing

• Originates loans by accepting, reviewing, and approving loan applications.
• Interviews loan applicants, reviewing credit report and cross-sells loans.
• Prepares loan documentation, initiates credit reports and conducts closings for home equity, personal, and auto loans
• Complies with all regulations as required by law, including but not limited to Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC (funds availability), Regulation DD (TIS) and other regulations as required by law as it relates to his/her position
• Loan Underwriters, Title Specialist

Other Responsibilities

• Acts as a liaison to Business Services
• Reaches out to the community through outbound phone calls and by attending SEG events
• Performs Teller duties as needed
• Represents the credit union in a professional manner, both in dress and in actions
• Keeps work area neat and clean
• Responds to email/voicemail/missed calls/other communication in a timely manner
• Actively participates and completes product knowledge courses
• Complies with all regulations as required by law
• May require travel to other branches
• Performs other duties as assigned

KNOWLEDGE, SKILLS, and ABILITIES
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

• At least 1+ year of retail banking or related sales and customer service experience.
• Ability to satisfy immediate and unexpected needs, by recommending credit union products and services with knowledge and confidence.
• Ability to multi-task and maintain composure while handling all member activities and requests.
• Ability to prepare loan documents and cross-sell financial services of the credit union to ensure quality service.
• Ability to perform mathematical calculations.
• Ability to communicate effectively using written and verbal communication.

Education
High school diploma or equivalent

Licenses, Certificates, Registrations, Trainings

• Requires valid driver’s license for travel.

Training to be completed:

• Mountain America Accounts and Lending
• Required regulatory and compliance trainings.
• Notary Public
• NMLS Certification
• Must be able to qualify annually as a Mortgage Loan Originator under S.A.F.E Act Registration

Computer/Office Equipment Skills

• Basic computer operating skills
• Beginner to intermediate skills in Microsoft Office (Outlook, Word, Excel)
• Type a minimum of 35 words per minute preferred
• Symitar experience preferred

Managerial Responsibility

No supervisory/managerial responsibilities

Other Skills and Abilities

• Bilingual English/Spanish preferred
• Thorough knowledge of credit union policies, procedures and regulations
• Ability to prepare loan documents and cross-sell financial services of the credit union to ensure quality service
• Ability to perform mathematical calculations
• Ability to communicate effectively using written and verbal communication

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

• Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently
• Ability to stand, walk, kneel and crouch occasionally

Vision Requirements

• Close vision (clear vision at 20 inches or less)
• Distance Vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally

Environmental

There are no unusually environmental factors

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

• Executes on established best practices and professional judgment to support Eloqua and CRM infrastructure, including lead scoring, profiling, segmentation, system integration, data hygiene, optimization, troubleshooting, and reporting.
• Maintains and administers marketing automation and CRM platforms by monitoring system functionality, resolving recurring and moderately complex issues, documenting solutions, and escalating highly complex technical concerns when appropriate.
• Maintains established marketing automation standards for data quality and hygiene, list management, optimization, auditing, and troubleshooting; identifies issues, evaluates impact, and recommends improvement opportunities for review or implementation.
• Performs routine database maintenance activities, including list management, deduplication efforts, data validation, field mapping verification, and monitoring of integration processes to ensure data accuracy and reliability.
• Monitors and maintains large data sets, performs data-quality checks, documents findings, investigates root causes, and supports remediation efforts across marketing systems and databases.
• Creates, maintains, and updates technical documentation, operating procedures, configuration records, and process guides related to marketing automation platforms and database operations.
• Participates on cross-functional teams and performs technical tasks involving sales and marketing tools, databases, engagement milestones, and approved campaign requirements.
• Supports and coordinates the implementation, testing, validation, and ongoing support of system integrations between marketing technologies, CRM platforms, data warehouses, and other approved business applications.
• Conducts technical evaluations, testing, documentation, and implementation tasks for approved technologies, platform enhancements, and add-on applications.
• Analyzes marketing and sales data to identify trends, data-quality concerns, operational issues, and opportunities for process improvement; develops findings and recommendations for senior technical staff and business partners.
• Supports user access administration, security controls, and platform governance processes based on established policies and approved business requirements.
• Contributes to technical project activities including requirements gathering, solution testing, user acceptance testing, implementation support, and post-deployment validation; identifies risks, documents outcomes, and recommends follow-up actions.
• Provides operational support to marketing and sales teams by troubleshooting platform issues, researching root causes, documenting resolutions, and ensuring timely handling of service requests.
• Stays current on marketing automation capabilities, industry trends, and platform enhancements; applies knowledge to identify process improvements and recommend practical changes that improve platform effectiveness, data quality, or operational efficiency.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS, and ABILITIES

The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

• 4+ years of related experience in marketing automation, database operations, CRM data, or data quality. Eloqua or comparable platform experience is preferred.
• 4+ years of experience supporting technical projects, audits, system maintenance, data-quality processes, or database optimization efforts.
• Track record of performance excellence meeting targets and objectives
• Working knowledge and experience with quantitative analysis, statistics, etc.
• Experience in data and analytics management, including the use of predictive modeling to develop accurate market and product forecasts.
• Ability to analyze business needs and formulate them into effective marketing strategies

Education

• Four-year college degree or equivalent.
• Bachelor’s degree in Advertising, Marketing, Information Technology or related field.

Licenses, Certificates, Registrations

• Eloqua Product Master Certification
• Salesforce Certified Database Administrator
• Adobe Analytics Certification

Computer/Office Equipment Skills

• Must be proficient with the Eloqua, Salesforce, SugarCRM or like systems.
• Solid experience in troubleshooting and resolving complex data issues
• undefined

Leadership and Organization Development

• Collaborates with direct reports and/or peers to deliver results and build organizational capacity
• Strong contribution to team effectiveness
• Develops multifunctional base level skills

Scope and Strategic Impact

• Begins to apply knowledge to implement programs
• Analyzes data to summarize
• Supports program delivery through the practical application of basic discipline knowledge with limited guidance
• Applies subject matter knowledge to solve common business issues within established guidelines
• Evaluates unique circumstances and assists in making recommendations
• Develops practical knowledge of applications within business environment

Analytical Thinking & Problem Solving

• Works on problems / projects of diverse complexity and scope
• Exercises independent judgment within generally defined procedures and practices to identify a solution
• Seeks advice in order to make decisions on complex business issues

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

• Ability to talk, sit, and hear consistently
• Ability to stand, walk, and use hands to handle or reach occasionally

Vision Requirements

• Close vision (clear vision at 20 inches or less)
• Distant vision (clear vision at 20 feet or more)
• Color vision (ability to identify and distinguish colors)

Weight Lifted or Force Exerted

• Ability to lift up to 10 pounds occasionally

Environmental

• There are no unusual environmental factors (such as a typical office)

Noise Environment

• Moderate noise (business office with computers and printers, light traffic)

To be effective, an individual must be able to perform each job duty successfully.

• Provides quality service to credit union members to assist with the titling process to enhance their financial relationship with Mountain America.
• Adheres to call handling and quality review procedures.
• Assists loan officers in perfecting titles on all auto, boat, and RV loans to ensure that Mountain America has secured the collateral.
• Promotes and maintains effective partnerships with branches, member service teams and Credit Union members.
• Serves as a liaison with all state and/or county Department of Motor Vehicles (DMV) to obtain titles, solve problems, research issues to ensure timely processing of title paperwork.
• Knowledge of DMV related fees and forms to ensure proper and timely processing of titles.
• General understanding in all title processing responsibilities including, but not limited to:
  • Member & Dealer payoffs
  • Releasing titles to members and other financial institutions
  • Request for letters of guarantee
  • UCC filing and follow-up
  • Outstanding title follow-up
• Serves as a liaison with other financial institutions and dealers to obtain titles, solve problems, research issues to ensure timely processing of title paperwork.
• Accurately records title notes on member accounts to ensure proper and timely follow up occurs with member, financial institution, dealer or Mountain America teams.
• Responsible to maintain accurate filing of title paperwork to ensure timely processing of titles.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS, and ABILITIES

The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

One to three years of similar or related experience

Education

High school diploma or equivalent

~

Licenses, Certificates, Registrations

n/a

Computer/Office Equipment Skills

Adding machine/10-key. Type a minimum of 35 words per minute. Basic computer operating skills (windows navigation, mouse/keyboard functionality.) Intermediate to advanced level skill in Microsoft Office including Word, PowerPoint, and Excel.

Managerial Responsibility

Has no supervisory/managerial responsibilities

Language Skills

Must have the ability to read, understand and carry out instructions in written and oral form.

Other Skills and Abilities

Must be able to communicate effectively in a team environment. Must be dependable, detail-oriented, self-motivated and possess good customer service skills and excellent follow through. Must be able to work independently with little to no supervision.

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently. Ability to stand, walk, kneel and crouch occasionally

Vision Requirements

Close vision (clear vision at 20 inches or less) Distance Vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally

Environmental

There are no unusual environmental factors

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***

· Develops strategic communication plans for internal initiatives to promote organizational understanding and successful business outcomes

· Creates and maintains editorial calendars, and channel strategies

· Researches, reports industry trends, and expertly recommends communication strategies

· Maintains content strategy forecast in collaboration with with all the teams within the marketing and communications team, Knowledge Management, and business stakeholders

· Partners to develop and implement the strategy for the Organizational Communications Playbook (channel and style guide)

· Owns communication channel strategy, including creation of personas and user stories

· Partner to define requirements for communications templates and standards for stakeholder use to automate work

· Helps to establish critical path, milestones, delivery dates for communication projects and reviews stakeholder deliverables to ensure they meet acceptance criteria and align with business focus

· Leads campaign discoveries, kickoff meetings, prepares communication plans and creative briefs

· Owns and leads communications focus groups and adjusts strategies accordingly

· Facilitates campaign debrief meetings to gather lessons learned, provide campaign performance data, and establish best practices for future campaigns

· Manages content and engagement analytics throughout campaigns and systems to assess communication performance and adjust strategy and systems as necessary

· Develops and applies a metric system and benchmarking for output of the Organizational Communications, including formalizing standard operating procedures

· Collaborates with all the Marketing and Communications team to ensure they understand communication strategies and stakeholder expectations

· Complies with all regulations as required by law, including but not limited to Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC (funds availability) and Regulation

· Performs other duties as assigned

KNOWLEDGE, SKILLS, and ABILITIES
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience
Minimum of eight years of strategic communications management, including data analysis

Education
Bachelor’s degree from an accredited institution in communications, marketing, English or business or related field. Education must be from an accredited institution and will be verified. Five additional years' experience in a progressive communications or marketing work environment with an emphasis in data analysis or process improvement may be substituted in place of a bachelor's degree. Master’s degree preferred.

Licenses, Certificates, Registrations
Project Management Professional (PMP), Certified ScrumMaster (CSM), Certified Project Management Practitioner (CPMP), or other project certification preferred.

Computer/Office Equipment Skills
Advanced skills with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel

Proficiency with Workfront or project management software preferred

Managerial Responsibility
Has no direct supervisory/managerial responsibilities, but leads work assignments

Language Skills
• Expertise to clearly express ideas, methodology, results and recommendations verbally, in writing and through insightful reports and graphic illustrations
• Ability to document outcomes and present information in a manner appropriate for key stakeholders and all levels of the organization

Other Skills and Abilities

· High-level strategic thinker who is also focused on identifying executable details

· Idea generator and successful at root problem analysis

· Excellent communication skills, both written and verbally

· Ability to create successful stakeholder engagement experiences (including change management and buy-in) across multiple lines and levels of the business

· Excellent inter-personal skills, including the ability to lead and collaborate with ad-hoc teams

· Ability to work both autonomously and collaboratively in a fast-paced environment

· Self-starter with strong organizing and time management skills and the ability to work productively and with multiple projects and timelines

· Adaptive to change, responds positively to altered circumstances or conditions

· Possess a desire and willingness to learn and continually update knowledge base on communication concepts, strategies, systems, etc.

· Takes initiative to be a problem solver and provide suggestions to improve processes and efficiencies

· Experience with project management principles and software

· Demonstrate understanding of quality control principles and process management

· Knowledge of financial operations and business practices preferred

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands
Has the ability to speak, hear, sit, use hands to handle or feel and reach with hands and arms consistently. Ability to stand,
walk, kneel and crouch occasionally.

Vision Requirements
Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); color vision (ability to identify
and distinguish colors)

***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***

#LI-FW1

#indgen

Desert Color Pkwy Branch:

5095 S Desert Color Pkwy
St George, UT 84790

Schedule

Part Time; Monday – Friday 25 - 30 hours per week between 11:00am - 6:15pm

Saturdays 8:40am - 2:15pm

*Day off during the week when a Saturday is worked

At Mountain America we are committed to taking care of all our employees.

• Starting competitive pay of $17.50 per hour and can increase depending on experience, plus incentives
• If Bilingual in Spanish/English an additional $1.00/hr will be added to your base pay
• Performance reviews with opportunities to increase compensation
• Excellent medical and dental benefits with minimal employee contribution (full time employees)
• Paid time off, volunteer time off, and paid holidays
• Matching 401K
• Tuition assistance
• Professional development
• And more!

To be effective, an individual must be able to perform each job duty successfully.

Member Focus

• Provides exceptional member service to credit union membership by assessing member needs, advising to meet their needs, and assisting in those transactions, which could include opening new accounts, servicing existing accounts, and explaining our products and services that best suit our member’s needs and accomplish the credit union objectives.
• Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach
• Consistent focus on increasing member satisfaction and account retention
• Expected to meet sales and service goals
• Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services
• Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach

Branch Operations

• Maintains cash drawer
• Initiates wire transfers, cashiers checks, and cash advances
• Creates VISA cards
• Opens and processes IRA transactions, certificates of deposit, and redeem savings bonds
• Uses judgement to place appropriate check holds and issue fee reversals
• Assist fraud victims by processing fraud disputes
• Accurately and efficiently processes transactions in accordance with established policies and procedures
• Assists in the opening and closing procedures of the branch
• Responsible for Branch Security which includes vault combinations, security codes, and member information.

Other Responsibilities

• Represents the credit union in a professional manner, both in dress and in actions
• Keeps work area neat and clean
• Responds to email/voicemail/missed calls/other communication in a timely manner
• Actively participates and completes product knowledge courses
• Travel may be required
• Complies with all regulations as required by law
• Performs other duties as assigned

KNOWLEDGE, SKILLS, and ABILITIES
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience
At least six months of customer service experience.

Industry experience preferred.

Education
High school diploma or equivalent

Licenses, Certificates, Registrations, Trainings

• A valid driver’s license is required

To be completed during the first 90 days:

• MSR onboarding through the following:
  • Branch Foundations
  • Teller Branch Checklist
  • Products & Services
  • Teller Follow-up Training

Computer/Office Equipment Skills

• Proficient computer operating skills
• Understanding of Microsoft Office Suite (Outlook, Word, Excel)

Managerial Responsibility

No supervisory/managerial responsibilities

Other Skills and Abilities

• Thorough knowledge of credit union policies, procedures and regulations
• Ability to identify lending opportunities and make recommendations.
• Ability to cross-sell financial services of the credit union to create exceptional member service
• Ability to perform financial calculations
• Ability to communicate effectively and persuasively using written and verbal communication

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

• Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently
• Ability to stand, walk, kneel and crouch occasionally

Vision Requirements

• Close vision (clear vision at 20 inches or less)
• Distance Vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally

Environmental

There are no unusually environmental factors

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

#INDMS

#LI-CC1

Glendale Northern Ave Branch:

5910 W Northern Ave
Glendale, AZ 85301

*Position will support multiple branches in the Arizona area

SCHEDULE

Full Time; this is an in-office role that will be member facing.

The Wealth Advisor II role is responsible for supporting 2 or more Mountain America branches and for showing proficiency in the following areas:

• Member Engagement: Maintain and deepen long-term relationships with credit union members, understanding their financial needs, goals, and risk tolerance. This calls for periodic reviews and providing education to members. Document all interactions within a CRM system and follow up promptly on all member inquiries. Financial Planning: Develop comprehensive plans that align with members' objectives, including retirement planning, education funding, tax considerations, estate planning, and insurance needs. Acting in a fiduciary capacity, make product recommendations to improve the financial situations of members and monitor for changes as needed.
• Sales and Business Development: Identify opportunities to grow the wealth management program and the overall credit union, including cross-selling credit union products and services and generating referrals. Maintain productive relationships with the branches you serve and educate branch partners on wealth management principles to encourage branch referrals.
• Compliance: Adhere to all regulatory requirements and ethical standards, maintaining a high level of professionalism and integrity in all member interactions.
• Maintain accurate and up-to-date records of member interactions and financial plans in accordance with compliance and broker dealer requirements.
• Growth and Development: Continually enhance skills and stay updated on industry trends to provide cutting-edge financial advice and solutions.

KNOWLEDGE, SKILLS, and ABILITIES

The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

Minimum of 3 years of relevant experience or completion of an accredited college program.

Education

An bachelor’s degree from an accredited institution, or enrollment in an accredited college program, or 3 years in a related field

Licenses/Certifications

Required: SIE (Securities Industry Essentials), Life Insurance, Series 7, and Series 63 & 65 (or 66 in place of 63 & 65).

Certificates such as an MBA, CFP, RICP, CHLU or CHFC preferred

Computer/Office Equipment Skills

Advanced Microsoft Office Suite, Outlook, ability to learn applicable software required for role.

Managerial Responsibility

Has no managerial/ supervisory responsibilities.

Language Skills

Must have the ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of employees, members, or clients.

Other Skills and Abilities

Experience providing investment guidance and advice to members.

Must be able to demonstrate a superior record of sales achievement while maintaining high ethical standards.

Degrees and/or certificates such as an MBA, CFP, CHLU or CHFC.

Proven leadership in regards to training and developing lesser experienced staff members and Licensed Branch Employees. Proven history of consistently exceeding annual goals. Ability to effectively communicate and coach while responding to all member inquiries in an efficient manner. Superior sales skills and have a command of all aspects of investment and insurance products including mutual funds and annuities. Thorough understanding of economic principles and compliance standards. Ability to multi-task many high priority tasks.

PHYSICAL ABILITIES / AND WORKING CONDITIONS

Physical Demands

Occasionally reaches with hands and arms, climbs or balances, tastes or smells. Frequently Stands, walks, uses hands to handle or feel, talks and sits.

Vision Requirements

Depth perception and the ability to adjust focus, close vision, distance vision, color vision, and peripheral visual acuity is required

Weight Lifted or Force Exerted

Frequently lifts up to 25 pounds, occasionally lists up to 50 pounds.

Environmental

Office type work environment

Noise Environment

Moderate noise level

***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***

Post Falls Seltice Way Branch

Schedule

Full Time; Monday – Friday 8:40am – 6:15pm; Saturdays 8:40am – 2:15pm *Day off during the week when a Saturday is worked*

At Mountain America, we are committed to taking care of all our employees.

-Starting competitive pay of $17.50 per hour and can increase depending on experience, plus incentives
-Performance reviews with opportunities to increase compensation
-Excellent medical and dental benefits with minimal employee contribution (full time employees)
-Paid time off, volunteer time off, and paid holidays
-Matching 401K
-Tuition assistance
-Professional development
-And more!

To be effective, an individual must be able to perform each job duty successfully.

Member Focus

• Provides exceptional member service to credit union membership by assessing member needs, advising to meet their needs, and assisting in those transactions, which could include opening new accounts, servicing existing accounts, and explaining our products and services that best suit our member’s needs and accomplish the credit union objectives.
• Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach
• Consistent focus on increasing member satisfaction and account retention
• Expected to meet sales and service goals
• Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services
• Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach

Branch Operations

• Maintains cash drawer
• Initiates wire transfers, cashiers checks, and cash advances
• Creates VISA cards
• Opens and processes IRA transactions, certificates of deposit, and redeem savings bonds
• Uses judgement to place appropriate check holds and issue fee reversals
• Assist fraud victims by processing fraud disputes
• Accurately and efficiently processes transactions in accordance with established policies and procedures
• Assists in the opening and closing procedures of the branch
• Responsible for Branch Security which includes vault combinations, security codes, and member information.

Other Responsibilities

• Represents the credit union in a professional manner, both in dress and in actions
• Keeps work area neat and clean
• Responds to email/voicemail/missed calls/other communication in a timely manner
• Actively participates and completes product knowledge courses
• Travel may be required
• Complies with all regulations as required by law
• Performs other duties as assigned

KNOWLEDGE, SKILLS, and ABILITIES
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience
At least six months of customer service experience.

Industry experience preferred.

Education
High school diploma or equivalent

Licenses, Certificates, Registrations, Trainings

• A valid driver’s license is required

To be completed during the first 90 days:

• MSR onboarding through the following:
  • Branch Foundations
  • Teller Branch Checklist
  • Products & Services
  • Teller Follow-up Training

Computer/Office Equipment Skills

• Proficient computer operating skills
• Understanding of Microsoft Office Suite (Outlook, Word, Excel)

Managerial Responsibility

No supervisory/managerial responsibilities

Other Skills and Abilities

• Thorough knowledge of credit union policies, procedures and regulations
• Ability to identify lending opportunities and make recommendations.
• Ability to cross-sell financial services of the credit union to create exceptional member service
• Ability to perform financial calculations
• Ability to communicate effectively and persuasively using written and verbal communication

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

• Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently
• Ability to stand, walk, kneel and crouch occasionally

Vision Requirements

• Close vision (clear vision at 20 inches or less)
• Distance Vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally

Environmental

There are no unusually environmental factors

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

• Perform daily responsibility as assigned including balancing and preparing entries and reconciling the general ledger.
• Reconcile general ledger accounts to third party statements and subsidiary ledgers to ensure accuracy of accounting records.
• Propose adjusting and/or correcting entries to the accounting records to bring records into balance.
• Balance individual transaction reports to grand total report of all transactions to ensure accuracy of reports.
• Routinely monitor and identify reconciling items or issues and escalate aging items or issues timely.
• Assist with the following but not limited to: Mortgage Balancing, Card/ATM Balancing, Shared Branch Balancing, Payroll, Real/Personal Property Taxes, and/or Cash Management.
• Participate with cross training and stay up to date with backup functions.
• Assist and support internal team members and cross-functional team questions and requests promptly and courteously.
• Perform other duties as assigned.

KNOWLEDGE, SKILLS, and ABILITIES

The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

• Two years or more of accounting experience or credit union experience in lending or branch operations preferred.
• Experience reconciling cash and other general ledger accounts.
• Knowledge of financial statement line items, bank, GL and GL reconciliations, and subledger.
• Other specific skills may also be needed to perform the duties that will be assigned.

Education

Bachelor’s degree in business, accounting, finance or related field OR we will consider applicants accepted into an accredited Finance or Accounting program and within 6 months of obtaining a Bachelor’s degree or higher.

Licenses, Certificates, Registrations

n/a

Managerial Responsibility

Has no supervisory/managerial responsibilities

Language Skills

Must have the ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure manuals.

Computer/Office Equipment Skills

• Advanced skills and experience of Microsoft Office Suite, including Microsoft Excel.
• Demonstrated experience with accounting systems such as Workday Financials or equivalent systems.
• Experience in Workday Financials preferred.

Mathematical Skills

Other Skills

• Must be a self-starter, able to resolve difficult situations with minimal supervision.
• Adapts to changing technology in the work environment with the ability to troubleshoot, lead, and test new solutions.
• Support and assist other team members with process improvements and enhancements.
• Demonstrates excellent communication skills.
• Proactively solves problems and actively improves processes and create efficiencies.
• Adaptive to change, responds positively to altered circumstances or conditions.
• Sound critical thinking and logic skills to problem solve.
• Collaborate with team of accountants and junior staff, including .leading on specific projects.

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

Requires sitting, using hands to handle or feel, reaching with hands and arms, talks and hears.

Vision Requirements

Requires Close, Distance, Peripheral and Depth perception vision as well as the ability to focus.

Weight Lifted or Force Exerted

Frequently lifts up to 10 lbs, occasionally lifts up to 25 pounds and rarely lifts up to 100 pounds.

Environmental

Office Type conditions, indoors.

Noise Environment

Moderate Noise such as in a business office with equipment and light traffic.

***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***

#LI-FW1

#indgen

5529 W 4100 S
West Valley City, UT 84120

Location

To be effective, an individual must be able to perform each job duty successfully.

Member Focus

• Provides exceptional member service to credit union membership by assessing member needs, advising to meet their needs, and assisting in those transactions, which could include opening new accounts, servicing existing accounts, and explaining our products and services that best suit our member’s needs and accomplish the credit union objectives.
• Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach
• Consistent focus on increasing member satisfaction and account retention
• Expected to meet sales and service goals
• Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services
• Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach

Branch Operations

• Maintains cash drawer
• Initiates wire transfers, cashiers checks, and cash advances
• Creates VISA cards
• Opens and processes IRA transactions, certificates of deposit, and redeem savings bonds
• Uses judgement to place appropriate check holds and issue fee reversals
• Assist fraud victims by processing fraud disputes
• Accurately and efficiently processes transactions in accordance with established policies and procedures
• Assists in the opening and closing procedures of the branch
• Responsible for Branch Security which includes vault combinations, security codes, and member information.

Other Responsibilities

• Represents the credit union in a professional manner, both in dress and in actions
• Keeps work area neat and clean
• Responds to email/voicemail/missed calls/other communication in a timely manner
• Actively participates and completes product knowledge courses
• Travel may be required
• Complies with all regulations as required by law
• Performs other duties as assigned

KNOWLEDGE, SKILLS, and ABILITIES
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience
At least six months of customer service experience.

Industry experience preferred.

Education
High school diploma or equivalent

Licenses, Certificates, Registrations, Trainings

• A valid driver’s license is required

To be completed during the first 90 days:

• MSR onboarding through the following:
  • Branch Foundations
  • Teller Branch Checklist
  • Products & Services
  • Teller Follow-up Training

Computer/Office Equipment Skills

• Proficient computer operating skills
• Understanding of Microsoft Office Suite (Outlook, Word, Excel)

Managerial Responsibility

No supervisory/managerial responsibilities

Other Skills and Abilities

• Thorough knowledge of credit union policies, procedures and regulations
• Ability to identify lending opportunities and make recommendations.
• Ability to cross-sell financial services of the credit union to create exceptional member service
• Ability to perform financial calculations
• Ability to communicate effectively and persuasively using written and verbal communication

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

• Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently
• Ability to stand, walk, kneel and crouch occasionally

Vision Requirements

• Close vision (clear vision at 20 inches or less)
• Distance Vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally

Environmental

There are no unusually environmental factors

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

Member Focus

• Provides exceptional member service to credit union membership by assessing member needs and advising to improve their financial situation
• Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach
• Consistent focus on increasing member satisfaction, building the membership base and account retention
• Expected to meet performance goals
• Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Communicate regularly with new and active loan applicants to ensure they receive exceptional service throughout the loan process.

Loan Processing

• Processes all Home Equity Line of Credit applications
• Shows understanding and application of MACU home equity lending processes, procedures, and guidelines, and understanding of appropriate federal and state real estate lending regulations and how they apply to MACU.
• Processes loans by accepting and reviewing loan applications.
• Analyze data to verify borrower information and uncover fraud.
• Interviews loan applicants, reviewing credit report and collateral information.
• Make an initial assessment of the credit worthiness of borrowers through proper review of borrowers’ credit reports/scores.
• Calculate and assess borrowers’ income, cash flow and DTI, both personal and business, from paystubs, 1099s, profit and loss statements and tax returns. For home equity mortgage loans do this in accordance with “ability to repay” regulations.
• Determine if income meets MACU risk based lending guidelines.
• Develop and maintain quality timeframes and management of pipeline to achieve and meet required deadlines
• Identify alerts requiring disclosures, re-disclosures and other necessary attention to loan files and work with loan officer to remedy.
• Assist in completion of Notice of Incomplete Applications, Withdrawals, and Denials within required time frames.
• Review the real estate collateral including its condition, valuation (AVM, Desktop Appraisal and Full Appraisal) and loan to value.
• Order appraisal (or AVM) and title report upon receipt of all qualifying documentation and Intent to Proceed
• Evaluate appraisals for accuracy and compliance, making sure any errors, adjustments, repairs, etc., have been corrected or completed prior to final loan approval.
• Handle the complexities and organization of loans that require full title insurance policies and resulting escrow loan closings.
• Ensure proper lien position of requested loans through analysis of collateral title reports and clearing of collateral liens that could increase the risk of the loan.
• Remove unnecessary documents/buckets from eFolder in Encompass to eliminate duplication and determine what missing documentation is outstanding; verify accuracy of received date for documents and correct if needed
• Demonstrate understanding of what is required for alerts, warnings and Mavent fails
• Confirms each loan file is complete with all required loan documentation and prepared for further analysis and underwriting.
• Confirm loan file has all required documentation and submit to underwriting
• Review and analyze borrower trust documents to ensure they meet MACU trust lending guidelines with special attention to the legal ability of the trust to borrow and the proper trust ownership of collateral property for deed of trust recording.
• Works with borrower’s insurance companies to ensure the proper homeowners and flood insurances are accurate and in place, and that MACU is listed as lien holder.
• Verifies borrower’s employment status in accordance with MACU guidelines and, when necessary, CFPB “Ability to Repay” regulations.
• Works with borrowers’ other financial institutions to obtain accurate and timely pay-off information for loans that will be paid-off with the proceeds of the home equity loan.
• Maintains confidentiality of credit union and member information.
• Be detail oriented and ensure the processing quality of home equity loans by achieving documentation accuracy, goals and standards.
• Maintain quality turn times and self-management of workload/pipeline to hit strict deadlines and production standards.
• Participate in ongoing training of home equity products.
• Builds and maintains a cooperative working relationship with other home equity lending team members as well as vendors and branch/member service personnel.
• Performs other duties as assigned.

Other Responsibilities

• Works with Member Service Team to ensure home equity loan applications are complete and accurate.
• Represents the credit union in a professional manner
• Responds to email/voicemail/missed calls/other communication in a timely manner
• Actively participates and completes product knowledge courses
• Complies with all regulations as required by law
• Performs other duties as assigned
• Trains, coaches and mentors other Financial Service Representatives

KNOWLEDGE, SKILLS, and ABILITIES

The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

• 1 year of experience as a Loan Coordinator 1 meeting all performance measurements, or 3 years in a finance or sales related field. Work in the mortgage industry preferred.
• Ability to satisfy immediate and unexpected needs, by recommending credit union products and services with knowledge and confidence.
• Ability to multi-task and maintain composure while handling all member activities and requests.
• Ability to perform mathematical calculations.
• Ability to communicate effectively using written and verbal communication

Education

High school diploma or equivalent

Licenses, Certifications, Registrations

Must be able to qualify for a NMLS number under S.A.F.E Act after hire into position.

Managerial Responsibility

Has no supervisory/managerial responsibilities.

Computer/Office Equipment Skills (here are some examples)

Intermediate skills in the following: Microsoft Office products including; Word, Excel and Outlook

Language Skills (here are some examples)

• Demonstrated ability to clearly express ideas, methodology, results and recommendations verbally, in writing and through insightful reports and graphic illustrations
• Demonstrated ability to document outcomes and present information in a manner appropriate for members.

Other Skills and Abilities

• Ability to work both autonomously and collaboratively in a fast-paced environment.
• Self-starter with strong organizing and time management skills and the ability to work productively and efficiently in a fast-paced environment with a large loan pipeline
• Adaptive to change, responds positively to altered circumstances or conditions
• Possess a desire and willingness to learn and continually update knowledge base on financial concepts, strategies, systems etc.

PHYSICAL ABILITIES / WORKING

Physical Demands

Ability to sit, talk and hear consistently

Vision Requirements

Close vision (clear vision at 20 inches or less)

Distance vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 20 pounds occasionally

Environmental

There are no unusual environmental factors (such as a typical office)

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

Full time; Monday- Friday typically 8-4:30, but may flex depending on business need.

** This position will float between branches in Southern Utah as well as mesquite, Nevada.. Days at each location will depend on business needs.

To be effective, an individual must be able to perform each job duty successfully.

• Apply acquired job skills and knowledge along with company procedures to complete assigned tasks.
• Effectively and consistently maintain approximately 100,000-150,000 SF of corporate office space or equivalent to 10-15 branches.
• Develop a thorough understanding of applications within the business environment.
• Maintain a thorough working knowledge of corporate offices and branch locations
• Identify budgetary needs, collect bids/costs, and assist in compiling the Capital Projects Budget, then complete approved projects in a timely and efficient manner.
• Work on assignments that are semi-routine in nature.
• Recognize the need for occasional deviation from the accepted practice.
• Provide communication to Facilities Leadership on projects, results of efforts, problems identified, potential issues and recommendations.
• Efficiently manage vendors and sub-contractors for maintenance of assigned locations.
• Adhere to project policies and procedures.
• Schedule and perform routine preventative maintenance, minor repairs, and cleaning in accordance with the established policies and procedures.
• Adhere to the ADA (Americans with Disabilities Act), OSHA (Occupational Safety and Health Administration) and SDS (Safety Data Sheet regulations.
• Knowledgeable in basic operation and maintenance of corporate and branch spaces, including HVAC, building automation systems, fire alarm/suppression systems, electrical and lighting systems
• Support branch openings and attend key construction meetings (on-site visits, plan review, construction meetings, etc.)
• Perform miscellaneous tasks such as plumbing, carpentry, painting, machine servicing, welding, electrical, furniture set-up and rearrangement, cleaning, and other heavy work
• Maintain records, schedules, and conduct audits to ensure compliance with State and Federal Regulations, including but not limited to back flow and fire systems.
• Troubleshoot equipment and building systems identifying issues and reporting to management.
• Track and complete all Service Now Tickets in a timely and efficient manner.
• Take initiative to be a problem solver and provide suggestions to improve processes and efficiencies.
• Take ownership for personal learning and development.
• Possess a desire and willingness to learn and continually update knowledge base.
• Assist and follow-up with outside service personnel and vendors to ensure maintenance and repair work is completed properly and efficiently.
• Self-starter with organizing and time management skills and the ability to work productively and efficiently in a fast-paced environment with multiple projects and timelines.
• Establish and maintain effective communication, coordination and working relationships with Credit Union employees, leadership, vendors, and service providers.
• Adaptive to change, respond positively to altered circumstances or conditions.
• Ability to work both autonomously and collaboratively in a fast-paced environment.
• Complete safety, technical, policy and procedural training as assigned by leadership team.
• Demonstrated inter-personal skills including the ability to lead and collaborate with internal and external teams.
• Competent and concise in evaluating unique circumstances and communicating findings and recommendations to Facilities Leadership.
• Exercises independent judgment within defined parameters
• Confident in accepting routine assignments of projects and presentations
• Perform other duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES: The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

EXPERIENCE:

• Typically requires minimum of 2 years of directly related experience working in business facility maintenance.

EDUCATION: Education must be from an accredited institution.

• High School Diploma or equivalent

LICENSES, CERTIFICATIONS, REGISTRATIONS:

• Valid driver’s license with a good driving record.
• IFMA membership and FMP (or similar certification: CFM, SFP, PMP) preferred or equivalent experience.

MANAGERIAL RESPONSIBILITY: Has no supervisory/managerial responsibilities.

OTHER SKILLS & ABILITIES:

• Proficiency with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel
• Explain detailed and complicated information to eliminate future calls by educating on self-service options.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Demonstrated ability to clearly express ideas, methodology, results and recommendations verbally, in writing and through insightful reports and graphic illustrations
• Demonstrated ability to document outcomes and present information in a manner appropriate for key stakeholders and all levels of the organization.
• Ability to work both autonomously and collaboratively in a fast-paced environment.
• Self-starter with strong organizing and time management skills and the ability to work productively and efficiently in a fast-paced environment with multiple projects and timelines
• Adaptive to change, responds positively to altered circumstances or conditions
• Possess a desire and willingness to learn and continually update knowledge base on financial concepts, strategies, systems etc.
• Take initiative to be a problem solver and provide suggestions to improve processes and efficiencies.

PHYSICAL ABILITIES / WORKING CONDITIONS:

• Requires frequent standing, walking, sitting using hands to handle or feel, reaching with hands and arms, talks and hears.
• Requires close, distance, color, peripheral and depth perception vision as well as the ability to focus.
• Occasionally climbs, kneels, or crawls.
• Close vision (clear vision at 20 inches or less)
• Distance vision (clear vision at 20 feet or more)
• Frequently lifts up to 50 LBS, and occasionally lifts up to 100 LBS or more.
• Requires close, distance, color, peripheral and depth perception vision as well as the ability to focus."

ENVIRONMENTAL:

• Weather conditions to include outdoors, wet, humid, extreme cold or heat.
• Near moving mechanical parts, work in high precarious places, fumes and airborne particles, toxic and caustic chemicals, risk of electrical shock, and vibrations.
• Loud noises (manufacturing, earth moving equipment)
• Ability to travel long distances, including overnight travel and to respond to emergency situations as necessary
• Moderate noise (business office with computers and printers, light traffic)

***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***

Hybrid at Mountain America Center

9800 South Monroe Street, Sandy, UT 84070

SCHEDULE:

10:30am-7:30pm. Monday-Friday

Rotating Saturdays

To be effective, an individual must be able to perform each job duty successfully.

• Utilize advanced fraud detection platforms—including AI-driven alert systems and behavioral analytics—to identify and investigate complex suspicious activities across digital and physical channels.
• Analyze high-risk alerts and escalate cases involving potential fraud, account takeover, or synthetic identity threats.
• Take decisive action in real-time to secure compromised accounts, prevent financial loss, and minimize disruption to legitimate member activity.
• Thoroughly review affected accounts and adjust restrictions as needed based on review of alert activity.
• Initiate outbound calls to members to determine fraud involvement, assess impact, and guide recovery efforts with empathy and professionalism.
• Analyze fraud patterns, behavioral anomalies, and transaction trends to identify vulnerabilities and recommend rule enhancements.
• Advocate for new fraud detection rules or system adjustments to close prevention gaps and improve alert accuracy.
• Collaborate with fraud data analysts, engineers, and management to resolve financial loss cases and strengthen fraud infrastructure.
• Collaborate with internal fraud strategy, cybersecurity, and data analytics teams to refine detection models and response protocols.
• Partner with account investigators on complex or multi-channel fraud cases, including synthetic identity, mule activity, and account takeovers.
• Represent the Alert Team in cross-functional meetings, sharing insights on fraud trends, system performance, and member impact.
• Deliver onboarding and ongoing training to new hires and junior specialists, emphasizing fraud trends, system usage, and member empathy.
• Document fraud incidents, resolution outcomes, and member impact in detailed reports for internal review and regulatory compliance.
• Pull and interpret data from fraud platforms, biometric risk systems, and internal databases to support investigations and strategic planning.
• Create detailed reports for leadership that highlight fraud exposures, operational risks, and opportunities for improvement.
• Act as a junior data analyst by contributing to fraud model tuning, alert logic refinement, and predictive risk scoring.
• Identify and communicate fraud trends, emerging attack vectors, and system vulnerabilities to data analysts and leadership.
• Mentor Fraud Operations Analysts, as well as peers in Intake, Recovery, and Investigations teams, fostering a culture of excellence and continuous learning.
• Serve as a point of escalation for member calls requiring advanced support or managerial intervention.
• Lead training initiatives for support teams and branches, enhancing fraud awareness and updating internal knowledge resources.
• Maintain expert-level knowledge of fraud detection systems, biometric risk tools, and digital identity verification technologies.
• Advocate for system improvements and participate in vendor evaluations or pilot programs for new fraud tools.
• Promptly log complaints and submit Suspicious Activity Reports (SARs) in accordance with regulatory requirements.
• Ensure full compliance with applicable laws and regulations, including the Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC, Regulation DD, Regulation Z, Regulation E, and others relevant to fraud operations.
• Uphold Mountain America’s mission, vision, and values by delivering exceptional service and proactive fraud resolution to protect members' financial well-being.
• Perform other duties as assigned.

KNOWLEDGE, SKILLS, and ABILITIES

The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

• 3+ years of experience in fraud investigation, fraud analytics, or financial crime prevention.
• 2+ years of progressive responsibilities within a financial institution or fintech environment.
• Experience in customer service, especially in sensitive or high-impact situations. Able to be a point of escalation for members.
• Experience with biometric risk systems, behavioral analytics, and fraud case management platforms.

Education

Associate’s degree or equivalent and related work experience considered.

Licenses, Certificates, Registrations, Trainings

Ongoing training in fraud trends, digital security, and regulatory compliance encouraged.

Computer/Office Equipment Skills

• Proficient in Windows OS, internet browsers, email platforms, and intermediate-level Microsoft Word and Excel.
• Skilled in investigation case management software and fraud detection platforms.
• Familiarity with SQL and able to write queries is a plus.

Managerial Responsibility

• May assign work and supervise efforts of a small team; majority of work is performed independently.
• Expected to lead by example and influence team performance through mentorship and collaboration.

Language Skills

• Ability to read and interpret technical documents, regulatory guidelines, and procedural manuals.
• Strong written and verbal communication skills for reporting, member interaction, and cross-functional collaboration.
• Ability to present findings and recommendations to leadership and technical teams.

Other Skills and Abilities

• High emotional intelligence and member empathy.
• Advanced analytical and critical thinking skills.
• Ability to adapt quickly to evolving fraud tactics and system changes.
• Tact, diplomacy, and discretion in handling sensitive member information.
• Strategic mindset with a focus on continuous improvement and innovation.

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

Must be able to use hands to handle/feel occasionally.

Ability to stand, walk, sit, talk, and hear consistently.

Vision Requirements

Close vision (clear vision at 20 inches or less).

Distance vision (clear vision at 20 feet or more).

Color vision (ability to identify and distinguish colors).

Weight Lifted or Force Exerted

Frequently lifts up to 10 pounds, occasionally lifts up to 25 pounds.

Environmental

Typical office environment with no unusual factors.

Noise Environment

Moderate noise (business office with computers and printers, light traffic).

To be effective, an individual must be able to perform each job duty successfully.

Member Focus

• Provides exceptional member service to credit union membership by assessing member needs, advising to meet their needs, and assisting in those transactions, which could include opening new accounts, servicing existing accounts, and explaining our products and services that best suit our member’s needs and accomplish the credit union objectives.
• Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach
• Consistent focus on increasing member satisfaction and account retention
• Expected to meet sales and service goals
• Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services
• Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach

Branch Operations

• Maintains cash drawer
• Initiates wire transfers, cashiers checks, and cash advances
• Creates VISA cards
• Opens and processes IRA transactions, certificates of deposit, and redeem savings bonds
• Uses judgement to place appropriate check holds and issue fee reversals
• Assist fraud victims by processing fraud disputes
• Accurately and efficiently processes transactions in accordance with established policies and procedures
• Assists in the opening and closing procedures of the branch
• Responsible for Branch Security which includes vault combinations, security codes, and member information.

Other Responsibilities

• Represents the credit union in a professional manner, both in dress and in actions
• Keeps work area neat and clean
• Responds to email/voicemail/missed calls/other communication in a timely manner
• Actively participates and completes product knowledge courses
• Travel may be required
• Complies with all regulations as required by law
• Performs other duties as assigned

KNOWLEDGE, SKILLS, and ABILITIES
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience
At least six months of customer service experience.

Industry experience preferred.

Education
High school diploma or equivalent

Licenses, Certificates, Registrations, Trainings

• A valid driver’s license is required

To be completed during the first 90 days:

• MSR onboarding through the following:
  • Branch Foundations
  • Teller Branch Checklist
  • Products & Services
  • Teller Follow-up Training

Computer/Office Equipment Skills

• Proficient computer operating skills
• Understanding of Microsoft Office Suite (Outlook, Word, Excel)

Managerial Responsibility

No supervisory/managerial responsibilities

Other Skills and Abilities

• Thorough knowledge of credit union policies, procedures and regulations
• Ability to identify lending opportunities and make recommendations.
• Ability to cross-sell financial services of the credit union to create exceptional member service
• Ability to perform financial calculations
• Ability to communicate effectively and persuasively using written and verbal communication

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

• Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently
• Ability to stand, walk, kneel and crouch occasionally

Vision Requirements

• Close vision (clear vision at 20 inches or less)
• Distance Vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally

Environmental

There are no unusually environmental factors

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

#INDMS

#LI-CC1

Ogden Washington Blvd Branch

1825 S. Washington Blvd.
Ogden, UT 84401

SCHEDULE

Part Time; Monday – Friday Hours will vary between 8:40am – 6:15pm; Saturdays 8:40am – 2:15pm *Day off during the week when a Saturday is worked* *Flexibility needed 20 – 25 hrs./week based on needs of the branch

• Mountain America, we are committed to taking care of all our employees.
• Starting competitive pay of $17.50 per hour and can increase depending on experience, plus incentives
• Performance reviews with opportunities to increase compensation
• Excellent medical and dental benefits with minimal employee contribution (full time employees)
• Paid time off, volunteer time off, and paid holidays
• Matching 401K
• Tuition assistance
• Professional development
• And more!

To be effective, an individual must be able to perform each job duty successfully.

Member Focus

• Provides exceptional member service to credit union membership by assessing member needs, advising to meet their needs, and assisting in those transactions, which could include opening new accounts, servicing existing accounts, and explaining our products and services that best suit our member’s needs and accomplish the credit union objectives.
• Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach
• Consistent focus on increasing member satisfaction and account retention
• Expected to meet sales and service goals
• Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services
• Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach

Branch Operations

• Maintains cash drawer
• Initiates wire transfers, cashiers checks, and cash advances
• Creates VISA cards
• Opens and processes IRA transactions, certificates of deposit, and redeem savings bonds
• Uses judgement to place appropriate check holds and issue fee reversals
• Assist fraud victims by processing fraud disputes
• Accurately and efficiently processes transactions in accordance with established policies and procedures
• Assists in the opening and closing procedures of the branch
• Responsible for Branch Security which includes vault combinations, security codes, and member information.

Other Responsibilities

• Represents the credit union in a professional manner, both in dress and in actions
• Keeps work area neat and clean
• Responds to email/voicemail/missed calls/other communication in a timely manner
• Actively participates and completes product knowledge courses
• Travel may be required
• Complies with all regulations as required by law
• Performs other duties as assigned

KNOWLEDGE, SKILLS, and ABILITIES
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience
At least six months of customer service experience.

Industry experience preferred.

Education
High school diploma or equivalent

Licenses, Certificates, Registrations, Trainings

• A valid driver’s license is required

To be completed during the first 90 days:

• MSR onboarding through the following:
  • Branch Foundations
  • Teller Branch Checklist
  • Products & Services
  • Teller Follow-up Training

Computer/Office Equipment Skills

• Proficient computer operating skills
• Understanding of Microsoft Office Suite (Outlook, Word, Excel)

Managerial Responsibility

No supervisory/managerial responsibilities

Other Skills and Abilities

• Thorough knowledge of credit union policies, procedures and regulations
• Ability to identify lending opportunities and make recommendations.
• Ability to cross-sell financial services of the credit union to create exceptional member service
• Ability to perform financial calculations
• Ability to communicate effectively and persuasively using written and verbal communication

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

• Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently
• Ability to stand, walk, kneel and crouch occasionally

Vision Requirements

• Close vision (clear vision at 20 inches or less)
• Distance Vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally

Environmental

There are no unusually environmental factors

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

#INDMS

#LI-KG2

Mountain America Center - In Office:

9800 S Monroe St
Sandy, UT 84070

SCHEDULE

Part Time

Key Responsibilities:

• Assist in full-cycle execution of audit and advisory engagements, including planning and fieldwork.
• Participate in meetings with stakeholders to document process walkthroughs and assess control design and operating effectiveness.
• Gain an understanding of the Global Internal Audit Standards and apply them in daily work.
• Contribute to risk assessments, issue validation, and audit follow-up activities.
• Support continuous improvement initiatives within the Internal Audit department.
• Perform other related duties to support the Audit Director/Manager and audit team.

Knowledge, Skills & Abilities

• Strong written and verbal communication skills.
• High attention to detail, strong analytical thinking, and excellent problem-solving ability.
• Ability to work independently while collaborating effectively with a team.
• Demonstrated persistence in managing tasks, tracking details, and meeting deadlines.
• Interest in developing expertise in audit, risk, controls, or compliance.

Education & Qualifications

• Recent bachelor’s or master’s degree graduate in Accounting, Finance, Business, Information Systems, Cybersecurity or a related field.
• Preferred GPA: 3.75 or higher.
• Commitment to obtaining and passing CIA or CISA certification within 6 months.

Mountain America Credit Union is hosting an In-Person Hiring Event to fulfill openings at our Billings Main Street Branch (875 Main Street Billings, Montana)

We have part-time Member Service Representative (Tellers) positions available

Prior to the event we ask that you please submit an application online, and bring your resume for an interview with our fantastic Hiring Managers.

Potential offers could be made on the spot.

SCHEDULE

Part Time; Monday – Friday Hours will vary between 8:40am – 6:15pm; Saturdays 8:40am – 2:15pm *Day off during the week when a Saturday is worked* *Flexibility needed 20 – 25 hrs./week based on needs of the branch

• Mountain America, we are committed to taking care of all our employees.
• Starting competitive pay of $17.50 per hour and can increase depending on experience, plus incentives
• Performance reviews with opportunities to increase compensation
• Excellent medical and dental benefits with minimal employee contribution (full time employees)
• Paid time off, volunteer time off, and paid holidays
• Matching 401K
• Tuition assistance
• Professional development
• And more!

Mountain America Center

9800 S Monroe St
Sandy, UT 84070

* May be responsible for covering additional Mountain America locations.

SCHEDULE

This position will be part of a 24-hour security team; shifts will vary.

To be effective, an individual must be able to perform each job duty successfully.

• Ensures a professional image is consistently maintained, the enhancement of quality service and all needs are addressed while supporting the image and branding of the credit union.
• Provides excellent customer service to MACU employees and guests.
• Greet or acknowledge all MACU employees and guests as they enter MACU buildings.
• Be able to deescalate difficult situations with visitors, vendors, employees and members while remaining positive and professional.
• Answers incoming phone calls and communications.
• Responds to emergencies and other incidents.
• Patrols facility, on foot and or vehicle. Protects persons and property against vandalism, arson, prowlers and other conditions that could lead to loss of life or property.
• Monitors door access, alarm and surveillance systems.
• Investigates suspicious activity on MACU properties.
• Files reports and acts as a liaison with local law enforcement.
• Assists the general public, visitors and employees by answering questions, locating offices and escorting to specific locations.
• Writes, documents and completes incident reports.
• Maintain confidentiality involving Security incidents and employee relations.
• Create and complete tickets within ServiceNow
• Performs other duties as assigned.

KNOWLEDGE, SKILLS, and ABILITIES

The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

Three+ years of related experience.

Law enforcement and/or military service or other government law enforcement experience preferred.

Education

Bachelor’s degree in Criminal Justice, or similar preferred. Or equivalent work experience.

Licenses, Certificates, Registrations

• Maintain a Utah concealed carry permit and/or maintain authorization firearm carry through H.R. 218, the Law Enforcement Officers' Safety Act.
• Current or previous POST Category I certification preferred.

Responsibilities

• Responsible for surveilling, patrolling, maintaining peace and order.
• Ensures the safety of lives and property through the proper and safe use of a firearm.
• Responsible to pass annual firearm qualification.

Computer/Office Equipment Skills

Basic computer knowledge. Familiar with Microsoft Suite including Teams.

Managerial Responsibility

No managerial responsibilities.

Language Skills

Must have the ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure manuals.

Other Skills and Abilities

• Knowledge of the methods and practices used in a modern security program.
• Knowledge of applicable laws and ordinances.
• Ability to remain alert at all times and to detect suspicious or unusual occurrences.
• Ability to use good judgment, discretion, and tact and react quickly to situations.
• Ability to understand and effectively carry out oral and written instructions.
• Ability to enforce rules and regulations firmly, tactfully, and impartially.
• Ability to communicate effectively both orally and in writing.

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

Ability to sit, talk and hear consistently.

Ability to stand, walk, and use hands to handle or reach occasionally. Must have ability to operate a car, golf cart or other motorized vehicle.

May occasionally lift up to 50 lbs.

Ability to pass annual firearm qualification training.

Vision Requirements

Close vision (clear vision at 20 inches or less) Distance vision (clear vision at 20 feet or more)

Environmental

Typical office/lobby environment with some foot patrols outdoors

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***

#LI-PN1

• Leads technical implementation and optimization of Eloqua marketing automation infrastructure under the Senior Manager’s direction, ensuring reliable scoring, segmentation, integrations, and campaign support.
• Owns Eloqua database configuration, access, resource allocation, performance, capacity, and cost optimization; recommends technical changes based on audit and performance findings.
• Creates and maintains Eloqua documentation for database policies, procedures, and processes.
• Owns and schedules routine maintenance, technical audits, and remediation for Eloqua and related backend technologies to maintain peak performance, reliability, and data quality.
• Acts as the technical liaison among Marketing, Sales, IT, and other lines of business under the Senior Manager’s direction. Converts business needs and approved strategy into technical requirements, architecture, and implementation plans.
• Optimizes lead scoring to ensure quality leads are delivered to sales, and minimize list fatigue and opt-outs
• Creates and manages dashboards that show database health.
• Defines, implements and maintains marketing automation best practices including list management, optimization, data quality and hygiene, and troubleshooting
• Monitors database performance, availability, and capacity
• Performs data analysis and segmentation for development of targeted campaigns using various databases including Eloqua, MS Dynamics, and Keystone . Identifies and proposes ways to reach targeted segments and support Channel Marketing initiatives
• Provides technical expertise in vendor discussions and serves as a day-to-day technical contact when delegated by the Senior Manager; escalates roadmap, contract, performance, and relationship decisions to the Senior Manager.
• Leads the technical projects for major initiatives under the Senior Manager’s direction, coordinating requirements, architecture, implementation, testing, documentation, and technical delivery.
• Identifies, recommends, and implements improvements to backend marketing technology, data architecture, integrations, segmentation, and personalization that support measurable results and the Senior Manager’s strategy.
• Perform analysis that will deliver incremental value through support of marketing initiatives for all channels.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS, and ABILITIES

The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Education and Experience

• Typically requires minimum of 6 years related experience
• Bachelor's degree or equivalent experience
• Master's degree preferred
• Has played a technical leadership role for several complete project cycles

Licenses, Certifications, Registrations

• Eloqua database certification or similar
• Eloqua implementation certificate or similar
• MS Dynamics 365 Fundamentals (CRM) or similar

Knowledge & Skills

• Thorough knowledge of related disciplines to anticipate impact across the organization
• Advanced knowledge of marketing automation and database management
• Problem solving skills
• Verbal/written communication skills
• Brings a department and company-wide perspective to decision making
• Strong business acumen (ROI, cost-benefit analysis)

Leadership and Organization Development

• Mentors technical peers and shares advanced expertise, standards, and implementation practices; this role does not have direct people-management responsibility.
• Works effectively and regularly across functions
• Provides technical input for recruiting and candidate evaluation when requested by the Senior Manager.
• Continually raises the bar
• Role models best-practice and techniques.
• Can mentor other employees in implementation plans
• Coordinates technical assignments and dependencies across project participants while remaining accountable for technical quality and implementation.
• Recommends technical resource needs and sequencing to the Senior Manager and project leadership.

Scope and Strategic Impact

• Applies knowledge to implement programs and initiatives
• Analyzes data to summarize findings about programs to project teams
• Contributes to projects that impact the organization and is accountable for impact analysis of programs and initiatives
• May assist with priority projects as needed
• Develops relationships with key team members
• Will serve as a team lead for most medium – and some large – projects
• Executes and drives results on large-scale projects and/or multiple smaller projects.
• Applies developed subject matter knowledge to solve common business issues within established guidelines
• Able to handle some unique situations
• Develops expert knowledge of applications within business environment
• Effectively understands and analyzes both technical and business risks and impact, and effectively communicates those risks to the business owners, so that they can make informed decisions
• Advises the Senior Manager and cross-functional stakeholders on technical risks, options, tradeoffs, and implementation decisions.
• Provides technical recommendations and roadmap input that help the Senior Manager develop long-term department strategy, cross-company processes, and standards.

Analytical Thinking & Problem Solving

• Works on several complex problems / projects and troubleshoots
• Exercises independent judgment within generally defined procedures and practices to identify and select a solution
• Makes decisions on some complex business issues
• Can make difficult tradeoff decisions and defend those decisions to the management team and business/users

Other Skills and Abilities

• Comprehensive understanding of relational data base structures
• Comprehensive marketing analytics experience
• Solid experience in predictive behavior modeling

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

Ability to sit, talk and hear consistently

Vision Requirements

Close vision (clear vision at 20 inches or less)

Distance vision (clear vision at 20 feet or more)

Color vision (ability to identify and distinguish colors)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds frequently and up to 25 pounds occasionally

Environmental

There are no unusual environmental factors (such as a typical office)

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***

Boise Ustick Road Branch

10440 West Ustick Road
Boise, ID 83704

SCHEDULE

Full Time; Monday – Friday 8:40am – 6:15pm; Saturdays 8:40am – 2:15pm *Day off during the week when a Saturday is worked*

• Mountain America, we are committed to taking care of all our employees.
• Starting competitive pay of $17.50 per hour and can increase depending on experience, plus incentives
• Performance reviews with opportunities to increase compensation
• Excellent medical and dental benefits with minimal employee contribution (full time employees)
• Paid time off, volunteer time off, and paid holidays
• Matching 401K
• Tuition assistance
• Professional development
• And more!

To be effective, an individual must be able to perform each job duty successfully.

Member Focus

• Provides exceptional member service to credit union membership by assessing member needs, advising to meet their needs, and assisting in those transactions, which could include opening new accounts, servicing existing accounts, and explaining our products and services that best suit our member’s needs and accomplish the credit union objectives.
• Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach
• Consistent focus on increasing member satisfaction and account retention
• Expected to meet sales and service goals
• Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services
• Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach

Branch Operations

• Maintains cash drawer
• Initiates wire transfers, cashiers checks, and cash advances
• Creates VISA cards
• Opens and processes IRA transactions, certificates of deposit, and redeem savings bonds
• Uses judgement to place appropriate check holds and issue fee reversals
• Assist fraud victims by processing fraud disputes
• Accurately and efficiently processes transactions in accordance with established policies and procedures
• Assists in the opening and closing procedures of the branch
• Responsible for Branch Security which includes vault combinations, security codes, and member information.

Other Responsibilities

• Represents the credit union in a professional manner, both in dress and in actions
• Keeps work area neat and clean
• Responds to email/voicemail/missed calls/other communication in a timely manner
• Actively participates and completes product knowledge courses
• Travel may be required
• Complies with all regulations as required by law
• Performs other duties as assigned

KNOWLEDGE, SKILLS, and ABILITIES
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience
At least six months of customer service experience.

Industry experience preferred.

Education
High school diploma or equivalent

Licenses, Certificates, Registrations, Trainings

• A valid driver’s license is required

To be completed during the first 90 days:

• MSR onboarding through the following:
  • Branch Foundations
  • Teller Branch Checklist
  • Products & Services
  • Teller Follow-up Training

Computer/Office Equipment Skills

• Proficient computer operating skills
• Understanding of Microsoft Office Suite (Outlook, Word, Excel)

Managerial Responsibility

No supervisory/managerial responsibilities

Other Skills and Abilities

• Thorough knowledge of credit union policies, procedures and regulations
• Ability to identify lending opportunities and make recommendations.
• Ability to cross-sell financial services of the credit union to create exceptional member service
• Ability to perform financial calculations
• Ability to communicate effectively and persuasively using written and verbal communication

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

• Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently
• Ability to stand, walk, kneel and crouch occasionally

Vision Requirements

• Close vision (clear vision at 20 inches or less)
• Distance Vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally

Environmental

There are no unusually environmental factors

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

#INDMS

#LI-KG2

• Act as a reliable advisor to business members.
• Be fluent in our Treasury Management suite of products and their benefits to members.
• Consult with members proactively and reactively about available financial tools and services.
• Partner with various front-line departments to better serve members.
• Manage incoming branch referrals.
• Mine portfolio (within assigned segment) and make outbound contact to expand relationships and implement additional products.
• Effectively manage a pipeline of sales opportunities from start to finish.
• Accurately complete documentation needed to onboard products and services for members.
• Navigate through basic and complex sales cycles of new and existing opportunities.
• Prospect for new qualified businesses within the market.
• Be resourceful and strategic on more complex setups.
• Possess strong written and verbal communication skills.
• Complete high-quality applications in a timely and professional manner.
• Display collaborative behavior with internal and external partners, resulting in new business opportunities and an overall better member experience.
• Convey a strong value proposition to branch teams and partners.
• Represent MACU core values.

KNOWLEDGE, SKILLS, and ABILITIES

The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Experience

• 2+ years of sales experience.
• 1+ years of inside sales experience preferred.
• Basic banking acumen preferred.

Education

Associates’ degree in business, marketing, finance, or related field preferred. OR 2+ years combined with experience in sales or relationship management.

Licenses, Certifications, Registrations

n/a

Managerial Responsibility

n/a

Computer/Office Equipment Skills

• Ability to demo MACU products and services both virtually and in person.
• Strong ability to perform daily job tasks using video calling software. (Zoom, Teams, etc)
• Strong Presentation Skills

Language Skills

• Demonstrated ability to clearly express ideas, methodology, results and recommendations verbally, in writing and through insightful reports and graphic illustrations.
• Bilingual Preferred (English & Spanish)

Other Skills and Abilities

• Ability to work both autonomously and collaboratively in a fast-paced environment.
• Ability to have a professional conversation virtually or over the phone with business members.
• Self-starter with strong organizing and time management skills and the ability to work productively and efficiently in a fast-paced environment with multiple projects and timelines
• Adaptive to change, responds positively to altered circumstances or conditions
• Possess a desire and willingness to learn and continually update knowledge base on financial concepts, strategies, systems etc.
• Take initiative to be a problem solver and provide suggestions to improve processes and efficiencies.
• Excellent inter-personal skills including the ability to lead and collaborate with ad-hoc teams
• Data analytics and data validation skills and proficiency in business data analysis (MS Excel, etc.)

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

Ability to sit, talk and hear consistently

Ability to stand, walk, and use hands to handle or reach occasionally

Vision Requirements

Close vision (clear vision at 20 inches or less)

Distance vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 30 pounds occasionally

Environmental

There are no unusual environmental factors (such as a typical office)

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

#LI-FW1

#indgen

***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***

Kearns 4015 W Branch

5471 s 4015 W

Kearns UT 84118

Schedule

Part Time; Monday – Friday Hours will vary between 8:40am – 6:15pm; Saturdays 8:40am – 2:15pm *Day off during the week when a Saturday is worked* *Flexibility needed 20 – 25 hrs./week based on needs of the branch

At Mountain America, we are committed to taking care of all our employees.

-Starting competitive pay of $17.50 per hour and can increase depending on experience, plus incentives
-Performance reviews with opportunities to increase compensation
-Excellent medical and dental benefits with minimal employee contribution (full time employees)
-Paid time off, volunteer time off, and paid holidays
-Matching 401K
-Tuition assistance
-Professional development
-And more!

To be effective, an individual must be able to perform each job duty successfully.

Member Focus

• Provides exceptional member service to credit union membership by assessing member needs, advising to meet their needs, and assisting in those transactions, which could include opening new accounts, servicing existing accounts, and explaining our products and services that best suit our member’s needs and accomplish the credit union objectives.
• Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach
• Consistent focus on increasing member satisfaction and account retention
• Expected to meet sales and service goals
• Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services
• Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach

Branch Operations

• Maintains cash drawer
• Initiates wire transfers, cashiers checks, and cash advances
• Creates VISA cards
• Opens and processes IRA transactions, certificates of deposit, and redeem savings bonds
• Uses judgement to place appropriate check holds and issue fee reversals
• Assist fraud victims by processing fraud disputes
• Accurately and efficiently processes transactions in accordance with established policies and procedures
• Assists in the opening and closing procedures of the branch
• Responsible for Branch Security which includes vault combinations, security codes, and member information.

Other Responsibilities

• Represents the credit union in a professional manner, both in dress and in actions
• Keeps work area neat and clean
• Responds to email/voicemail/missed calls/other communication in a timely manner
• Actively participates and completes product knowledge courses
• Travel may be required
• Complies with all regulations as required by law
• Performs other duties as assigned

KNOWLEDGE, SKILLS, and ABILITIES
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience
At least six months of customer service experience.

Industry experience preferred.

Education
High school diploma or equivalent

Licenses, Certificates, Registrations, Trainings

• A valid driver’s license is required

To be completed during the first 90 days:

• MSR onboarding through the following:
  • Branch Foundations
  • Teller Branch Checklist
  • Products & Services
  • Teller Follow-up Training

Computer/Office Equipment Skills

• Proficient computer operating skills
• Understanding of Microsoft Office Suite (Outlook, Word, Excel)

Managerial Responsibility

No supervisory/managerial responsibilities

Other Skills and Abilities

• Thorough knowledge of credit union policies, procedures and regulations
• Ability to identify lending opportunities and make recommendations.
• Ability to cross-sell financial services of the credit union to create exceptional member service
• Ability to perform financial calculations
• Ability to communicate effectively and persuasively using written and verbal communication
• Bilingual Required: English/Spanish

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

• Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently
• Ability to stand, walk, kneel and crouch occasionally

Vision Requirements

• Close vision (clear vision at 20 inches or less)
• Distance Vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally

Environmental

There are no unusually environmental factors

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

1183 West 400 South

Springville, UT 84663

SCHEDULE

Full Time; Monday – Friday 8:40am – 6:15pm

Saturdays 8:40am – 2:15pm *Day off during the week when a Saturday is worked*

At Mountain America, we are committed to taking care of all our employees.

• Starting competitive pay of $19.00 per hour and can increase depending on experience, plus incentives
• Performance reviews with opportunities to increase compensation
• Excellent medical and dental benefits with minimal employee contribution (full time employees)
• Paid time off, volunteer time off, and paid holidays
• Matching 401K
• Tuition assistance
• Professional development
• And more!

To be effective, an individual must be able to perform each job duty successfully.

Member Focus

• Provides exceptional member service to credit union membership by assessing member needs and advising them to improve their financial situation. Which includes opening new accounts, servicing existing accounts, and explaining our products and services that best suit our members’ needs and accomplish the credit union objectives.
• Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach.
• Consistent focus on increasing member satisfaction, building the membership base and account retention.
• Expected to meet sales and service goals.
• Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services.
• Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach.

Loan Servicing

• Originates loans by accepting, reviewing, and approving loan applications.
• Interviews loan applicants, reviewing credit report and cross-sells loans.
• Prepares loan documentation, initiates credit reports and conducts closings for home equity, personal, and auto loans
• Complies with all regulations as required by law, including but not limited to Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC (funds availability), Regulation DD (TIS) and other regulations as required by law as it relates to his/her position
• Loan Underwriters, Title Specialist

Other Responsibilities

• Acts as a liaison to Business Services
• Reaches out to the community through outbound phone calls and by attending SEG events
• Performs Teller duties as needed
• Represents the credit union in a professional manner, both in dress and in actions
• Keeps work area neat and clean
• Responds to email/voicemail/missed calls/other communication in a timely manner
• Actively participates and completes product knowledge courses
• Complies with all regulations as required by law
• May require travel to other branches
• Performs other duties as assigned

KNOWLEDGE, SKILLS, and ABILITIES
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

• At least 1+ year of retail banking or related sales and customer service experience.
• Ability to satisfy immediate and unexpected needs, by recommending credit union products and services with knowledge and confidence.
• Ability to multi-task and maintain composure while handling all member activities and requests.
• Ability to prepare loan documents and cross-sell financial services of the credit union to ensure quality service.
• Ability to perform mathematical calculations.
• Ability to communicate effectively using written and verbal communication.

Education
High school diploma or equivalent

Licenses, Certificates, Registrations, Trainings

• Requires valid driver’s license for travel.

Training to be completed:

• Mountain America Accounts and Lending
• Required regulatory and compliance trainings.
• Notary Public
• NMLS Certification
• Must be able to qualify annually as a Mortgage Loan Originator under S.A.F.E Act Registration

Computer/Office Equipment Skills

• Basic computer operating skills
• Beginner to intermediate skills in Microsoft Office (Outlook, Word, Excel)
• Type a minimum of 35 words per minute preferred
• Symitar experience preferred

Managerial Responsibility

No supervisory/managerial responsibilities

Other Skills and Abilities

• Thorough knowledge of credit union policies, procedures and regulations
• Ability to prepare loan documents and cross-sell financial services of the credit union to ensure quality service
• Ability to perform mathematical calculations
• Ability to communicate effectively using written and verbal communication

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

• Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently
• Ability to stand, walk, kneel and crouch occasionally

Vision Requirements

• Close vision (clear vision at 20 inches or less)
• Distance Vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally

Environmental

There are no unusually environmental factors

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

#LI-IL1

Woods Cross 500 West Branch

1849 South 500 West
Woods Cross, UT 84087

SCHEDULE

Part Time; Monday – Friday Hours will vary between 8:40am – 6:15pm; Saturdays 8:40am – 2:15pm *Day off during the week when a Saturday is worked* *Flexibility needed 20 – 25 hrs./week based on needs of the branch

• Mountain America, we are committed to taking care of all our employees.
• Starting competitive pay of $17.50 per hour and can increase depending on experience, plus incentives
• Performance reviews with opportunities to increase compensation
• Excellent medical and dental benefits with minimal employee contribution (full time employees)
• Paid time off, volunteer time off, and paid holidays
• Matching 401K
• Tuition assistance
• Professional development
• And more!

To be effective, an individual must be able to perform each job duty successfully.

Member Focus

• Provides exceptional member service to credit union membership by assessing member needs, advising to meet their needs, and assisting in those transactions, which could include opening new accounts, servicing existing accounts, and explaining our products and services that best suit our member’s needs and accomplish the credit union objectives.
• Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach
• Consistent focus on increasing member satisfaction and account retention
• Expected to meet sales and service goals
• Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services
• Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach

Branch Operations

• Maintains cash drawer
• Initiates wire transfers, cashiers checks, and cash advances
• Creates VISA cards
• Opens and processes IRA transactions, certificates of deposit, and redeem savings bonds
• Uses judgement to place appropriate check holds and issue fee reversals
• Assist fraud victims by processing fraud disputes
• Accurately and efficiently processes transactions in accordance with established policies and procedures
• Assists in the opening and closing procedures of the branch
• Responsible for Branch Security which includes vault combinations, security codes, and member information.

Other Responsibilities

• Represents the credit union in a professional manner, both in dress and in actions
• Keeps work area neat and clean
• Responds to email/voicemail/missed calls/other communication in a timely manner
• Actively participates and completes product knowledge courses
• Travel may be required
• Complies with all regulations as required by law
• Performs other duties as assigned

KNOWLEDGE, SKILLS, and ABILITIES
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience
At least six months of customer service experience.

Industry experience preferred.

Education
High school diploma or equivalent

Licenses, Certificates, Registrations, Trainings

• A valid driver’s license is required

To be completed during the first 90 days:

• MSR onboarding through the following:
  • Branch Foundations
  • Teller Branch Checklist
  • Products & Services
  • Teller Follow-up Training

Computer/Office Equipment Skills

• Proficient computer operating skills
• Understanding of Microsoft Office Suite (Outlook, Word, Excel)

Managerial Responsibility

No supervisory/managerial responsibilities

Other Skills and Abilities

• Thorough knowledge of credit union policies, procedures and regulations
• Ability to identify lending opportunities and make recommendations.
• Ability to cross-sell financial services of the credit union to create exceptional member service
• Ability to perform financial calculations
• Ability to communicate effectively and persuasively using written and verbal communication

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

• Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently
• Ability to stand, walk, kneel and crouch occasionally

Vision Requirements

• Close vision (clear vision at 20 inches or less)
• Distance Vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally

Environmental

There are no unusually environmental factors

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

#INDMS

#LI-KG2

• Solicits and develops new business, takes applications and processes preliminary documentation for commercial loan requests. Explains loan products and related credit criteria in such a manner as to elicit positive responses from members. Makes retention and development calls on existing and potential new members for both loans and deposits.
• Expected to generate loan originations consistent with an entry-level threshold of the MACU CRE team and comparative mid-market levels.
• Evaluates credit data, cash flow, financial statements and collateral to determine the credit worthiness of applicants. Educates members regarding credit union products and services and how they can better serve their individual financial needs. Communicates reason for denial to applicants when their loan request has been denied.
• Presents and helps prepare credit proposals including recommendations for pricing, terms and structure to approving authority(ies).
• Understands personal and business financial statement analysis (income statement and balance sheet), cash flow, business/personal tax returns, rent rolls and leases.
• Understands various aspects of commercial real estate transactions (both owner-occupied and investment property), construction loans, 1031 exchanges, MAI appraisals, title insurance, regulatory requirements, etc.
• Works alongside lending support team members to maintain a high quality of work and efficiency in operations to ensure approved loans are originated.
• Ensures that members’ requests and questions are promptly resolved. Makes member satisfaction a priority.
• Conducts property inspections as necessary.
• May assist with the collection of delinquent accounts.
• Completes required pipeline, incentive and related reports and records production accurately and promptly.
• Attends and participates in sales and loan committee meetings as required.
• Attends assigned training sessions and stays current on new procedures and policies.
• Establishes and maintains effective and professional business relations with members, third parties and other trade professionals.
• Develops sales abilities to find commercial real estate sales opportunities for the Credit Union.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS, and ABILITIES

The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

2 years of commercial lending/sales or related sales experience. Knowledge of commercial products and services.

Education

Bachelor’s degree in business, finance or related field from an accredited university or 2 years in a progressive lending position.

Licenses, Certifications, Registrations

None

Managerial Responsibility

None

Computer/Office Equipment Skills

• Advanced skills with Microsoft Office Suite including Outlook, Word and Excel
• Demonstrated experience with loan origination system preferred

Language Skills

• Demonstrated ability to clearly express ideas, methodology, results and recommendations verbally, in writing and through insightful reports and graphic illustrations
• Demonstrated ability to document outcomes and present information in a manner appropriate for key stakeholders and all levels of the organization.

Other Skills and Abilities

• Ability and desire to make solicitation calls in person and on the phone. Ability to analyze financial statements and determine cash flow, liquidity, debt-to-worth, trends, etc. Must be self-motivated, self-managed, have strong organizational skills, pay close attention to detail, and follow through appropriately with multiple projects and deadlines.
• Has an understanding of NCUA and credit union guidelines for commercial loans.
• Loan officer knowledge would include understanding and gathering of: all tax returns, interim financials, personal financials, and information on collateral. Loan closing understanding would be all RE filings, lien position and collateral issues.
• Able to minimize Credit Union risk, maximize borrowing potential and maintain the professional reputation of MACU.
• Good presentation skills to Loan Committee a must. Underwriting skills would include ability to write an analysis on repayability and cash flow, trends, liquidity, leverage, collateral, management and credit.
• Ability to work both autonomously and collaboratively in a fast-paced environment.
• Adaptive to change, responds positively to altered circumstances or conditions.
• Take initiative to be a problem solver and provide suggestions to improve processes and efficiencies.

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

Ability to sit, talk and hear consistently

Ability to stand, walk, and use hands to handle or reach occasionally

Vision Requirements

Close vision (clear vision at 20 inches or less)

Distance vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds occasionally

Environmental

There are no unusual environmental factors (such as a typical office)

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***

#LI-FW1

#indgen

Hybrid Mountain America Center

9800 South Monroe Street

Sandy, UT 84070

SCHEDULE:

11:30-8 Mon-Fri and Saturday shift is 8:30-5

To be effective, an individual must be able to perform each job duty successfully.

• Ensures the needs of the membership and the credit union are met through professional, legal, and effective collection procedures.
• Adheres to MACUWay behaviors, values, and philosophy while fulfilling responsibilities as a team member of the Servicing Operations department and the Credit Union.
• Exemplifies role as a team member to promote and maintain effective partnerships with team and membership. Adhere to quality expectations, ensuring compliance with regulatory guidelines (NCUA, FDCPA, CFPB, etc.) while serving the needs of our membership.
• Maintain working partnerships with various MACU teams, including Loan Servicing, Deposit Ops, Fraud, etc. to better serve the needs of the membership and organization.
• Collect on all past due loans within the MACU lending portfolio including secured and unsecured loans, negative shares, resolve problems with member loans and accurately document all collection information to minimize credit union losses.
• Collect on mortgages including negotiating reinstatements, repayment plans, discuss loan modifications & workout loan eligibility, while maintaining compliance with regulatory and credit union policy.
• Consult members and co-signors via telephone and written communication regarding delinquency, and record any contact made.
• Answers incoming calls from members, branches, and service center.
• Keys file maintenance on accounts, collect, and transfers payments on delinquent accounts.
• Basic understanding of repossession procedures, ability to explain process to members to resolve delinquency.
• Validating results of skip trace information.
• Overcoming member objections, de-escalation of member concerns, ability to review and explain MACU policy pertaining to individual circumstances.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS, and ABILITIES

The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

One year of Collections, Loss Mitigation, Loan Servicing, Sales, or Customer Service experience.

Education

High school diploma or equivalent

Licenses, Certifications, Registrations

n/a

Managerial Responsibility

Has no supervisory/managerial responsibilities

Computer/Office Equipment Skills

Intermediate skills in Microsoft Office (Outlook, Word, PowerPoint and Excel)

Language Skills

Must have the ability to read, understand and carry out instructions in written and oral form.

Other Skills and Abilities

Exceptional negotiation skills.

Outstanding telephone and written communication skills.

Ability to maintain professional conduct when interacting with members.

Familiarity with lending-related terminology and processes.

Excellent reasoning and research skills.

Ability to safeguard confidential member and company information.

A solid work ethic, high integrity, a positive attitude, and strong attention to detail.

Ability to follow instructions but work with minimal direct supervision.

Ability to perform mathematical calculations.

Ability to communicate effectively.

Must be detailed oriented, self-motivated, have excellent follow through and the ability to multi-task.

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

Ability to sit, talk and hear consistently

Ability to stand, walk, and use hands to handle or reach occasionally

Vision Requirements

Close vision (clear vision at 20 inches or less)

Distance vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds occasionally

Environmental

There are no unusual environmental factors (such as a typical office)

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

Las Vegas Branch

7280 W Lake Mead Blvd

Las Vegas, NV 89128

SCHEDULE

Full Time; Monday - Friday 8:40am - 6:15pm:

Rotating Saturday 8:40am - 2:15pm (at the Henderson Branch)

At Mountain America, we are committed to taking care of all our employees.

• Starting competitive pay of $17.50 per hour and can increase depending on experience, plus incentive
• Additional $1.00 per hour for helping in Spanish
• Performance reviews with opportunities to increase compensation
• Excellent medical and dental benefits with minimal employee contribution (full time employees)
• Paid time off, volunteer time off, and paid holidays
• Matching 401K
• Tuition assistance
• Professional development
• And more!L

To be effective, an individual must be able to perform each job duty successfully.

Member Focus

• Provides exceptional member service to credit union membership by assessing member needs, advising to meet their needs, and assisting in those transactions, which could include opening new accounts, servicing existing accounts, and explaining our products and services that best suit our member’s needs and accomplish the credit union objectives.
• Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach
• Consistent focus on increasing member satisfaction and account retention
• Expected to meet sales and service goals
• Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services
• Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach

Branch Operations

• Maintains cash drawer
• Initiates wire transfers, cashiers checks, and cash advances
• Creates VISA cards
• Opens and processes IRA transactions, certificates of deposit, and redeem savings bonds
• Uses judgement to place appropriate check holds and issue fee reversals
• Assist fraud victims by processing fraud disputes
• Accurately and efficiently processes transactions in accordance with established policies and procedures
• Assists in the opening and closing procedures of the branch
• Responsible for Branch Security which includes vault combinations, security codes, and member information.

Other Responsibilities

• Represents the credit union in a professional manner, both in dress and in actions
• Keeps work area neat and clean
• Responds to email/voicemail/missed calls/other communication in a timely manner
• Actively participates and completes product knowledge courses
• Travel may be required
• Complies with all regulations as required by law
• Performs other duties as assigned

KNOWLEDGE, SKILLS, and ABILITIES
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience
At least six months of customer service experience.

Industry experience preferred.

Education
High school diploma or equivalent

Licenses, Certificates, Registrations, Trainings

• A valid driver’s license is required

To be completed during the first 90 days:

• MSR onboarding through the following:
  • Branch Foundations
  • Teller Branch Checklist
  • Products & Services
  • Teller Follow-up Training

Computer/Office Equipment Skills

• Proficient computer operating skills
• Understanding of Microsoft Office Suite (Outlook, Word, Excel)

Managerial Responsibility

No supervisory/managerial responsibilities

Other Skills and Abilities

• Thorough knowledge of credit union policies, procedures and regulations
• Ability to identify lending opportunities and make recommendations.
• Ability to cross-sell financial services of the credit union to create exceptional member service
• Ability to perform financial calculations
• Ability to communicate effectively and persuasively using written and verbal communication

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

• Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently
• Ability to stand, walk, kneel and crouch occasionally

Vision Requirements

• Close vision (clear vision at 20 inches or less)
• Distance Vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally

Environmental

There are no unusually environmental factors

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

#LI-JL1

#INDS

• Serves walk-in customers efficiently.
• Accepts, sorts and documents all incoming mail and packages.
• Manages and logs in all FedEx and UPS incoming and outgoing packages.
• Receives branch bags sort, fills and processes for courier delivery.
• Delivers mail throughout the corporate buildings.
• Prepares all outgoing mail and packages in time for daily pick up.
• Processes returned mail.
• Fulfills all branch email requests for interoffice and other items needed.
• Keeps mail room and dock delivery area clean and organized.
• Maintains proficiency in 3rd party software systems for shipping, returned mail, etc.
• Maintains and cleans equipment.
• Fulfills orders from MAC shopper and maintains inventory for MAC shopper items (name tags, name plates, etc.).
• Assembles and prepares business kits for mailing.
• Supports branch and corporate teams with questions, tracking, etc.
• Drives the corporate shuttle, maintaining timely, efficient and personable service.
• Ensures that assigned vehicles are clean and fueled.
• Supports cafeteria services in food plating/prep and delivery as needed.
• Monitors and maintains inventory of corporate admin room supplies.
• Monitors corporate shred bins and replaces containers as needed.
• Cross trains on Mail Room Team Lead’s specific operational responsibilities.
• Works assigned schedule which may alternate between early/late shifts and different locations.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

EDUCATION AND EXPERIENCE

Equivalent to a high school education.

Two years of clerical or customer service experience required.

LICENSES, CERTIFICATES, REGISTRATIONS

Valid driver’s license with a good driving record.

Food handler’s permit valid for Salt Lake County, UT (may be acquired upon hire).

COMPUTER/OFFICE EQUIPMENT SKILLS

Intermediate skills with Microsoft, including Outlook, Word and Excel, and ability to learn additional software.

MANAGERIAL RESPONSIBILITY

Has no supervisory/managerial responsibilities.

LANGUAGE SKILLS

Must have the ability to read, understand and carry out instructions in written and oral form.

OTHER SKILLS AND ABILITIES

• Basic clerical skills, including some filing and organizing with proven ability to be detail oriented and accurate.
• Excellent inter-personal skills including the ability to collaborate with internal and external teams.
• Ability to work both autonomously and collaboratively in a fast-paced environment.
• Self-starter with strong organizing and time management skills and the ability to work productively and efficiently in a fast-paced environment with multiple projects and timelines.
• Adaptive to change, responds positively to altered circumstances or conditions.
• Possess a desire and willingness to learn and continually update knowledge base.
• Take initiative to be a problem solver and provide suggestions to improve processes and efficiencies.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

Requires frequent standing, walking, sitting, using hands to handle or feel, reaching with hands and arms, talks and hears. Occasionally climbs, kneels or crawls.

VISION REQUIREMENTS

Closer vision (clear vision at 20 inches or less)

Distant vision (clear vision at 20 feet or more)

WEIGHT LIFTED OR FORCE EXERTED

Ability to lift up to 30 pounds consistently, up to 50 pounds occasionally, and team lift up to 100 pounds occasionally. Must occasionally push or pull carts exceeding 100 pounds.

ENVIRONMENTAL

There are no unusual environmental factors.

NOISE ENVIRONMENT

Moderate noise (business office with computers and printers; mail folders, sorters and scanners; light traffic).

***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***

Phoenix Tatum Blvd Branch:

10810 N Tatum Blvd #114
Phoenix, AZ 85028

SCHEDULE

Full Time; Monday – Friday 8:45am – 6:15pm;

Rotating Saturdays 8:45am – 2:15pm

At Mountain America, we are committed to taking care of all our employees.

• Starting competitive pay of $17.50 per hour and can increase depending on experience, plus incentives
• AZ Branches have an additional $2.00 per hour location allowance
• Bilingual allowance for helping members in Spanish $1.00 per hour
• Performance reviews with opportunities to increase compensation
• Excellent medical and dental benefits with minimal employee contribution (full time employees)
• Paid time off, volunteer time off, and paid holidays
• Matching 401K
• Tuition assistance
• Professional development
• And more!

To be effective, an individual must be able to perform each job duty successfully.

Member Focus

• Provides exceptional member service to credit union membership by assessing member needs, advising to meet their needs, and assisting in those transactions, which could include opening new accounts, servicing existing accounts, and explaining our products and services that best suit our member’s needs and accomplish the credit union objectives.
• Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach
• Consistent focus on increasing member satisfaction and account retention
• Expected to meet sales and service goals
• Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services
• Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach

Branch Operations

• Maintains cash drawer
• Initiates wire transfers, cashiers checks, and cash advances
• Creates VISA cards
• Opens and processes IRA transactions, certificates of deposit, and redeem savings bonds
• Uses judgement to place appropriate check holds and issue fee reversals
• Assist fraud victims by processing fraud disputes
• Accurately and efficiently processes transactions in accordance with established policies and procedures
• Assists in the opening and closing procedures of the branch
• Responsible for Branch Security which includes vault combinations, security codes, and member information.

Other Responsibilities

• Represents the credit union in a professional manner, both in dress and in actions
• Keeps work area neat and clean
• Responds to email/voicemail/missed calls/other communication in a timely manner
• Actively participates and completes product knowledge courses
• Travel may be required
• Complies with all regulations as required by law
• Performs other duties as assigned

KNOWLEDGE, SKILLS, and ABILITIES
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience
At least six months of customer service experience.

Industry experience preferred.

Education
High school diploma or equivalent

Licenses, Certificates, Registrations, Trainings

• A valid driver’s license is required

To be completed during the first 90 days:

• MSR onboarding through the following:
  • Branch Foundations
  • Teller Branch Checklist
  • Products & Services
  • Teller Follow-up Training

Computer/Office Equipment Skills

• Proficient computer operating skills
• Understanding of Microsoft Office Suite (Outlook, Word, Excel)

Managerial Responsibility

No supervisory/managerial responsibilities

Other Skills and Abilities

• Thorough knowledge of credit union policies, procedures and regulations
• Ability to identify lending opportunities and make recommendations.
• Ability to cross-sell financial services of the credit union to create exceptional member service
• Ability to perform financial calculations
• Ability to communicate effectively and persuasively using written and verbal communication

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

• Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently
• Ability to stand, walk, kneel and crouch occasionally

Vision Requirements

• Close vision (clear vision at 20 inches or less)
• Distance Vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally

Environmental

There are no unusually environmental factors

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

#LI-JL1

#INDS

Vernal 1818 W Hwy 40 Branch

1818 W Highway 40
Vernal, UT 84078

SCHEDULE

Part Time; Monday – Friday Hours will vary between 8:40am – 6:15pm; Saturdays 8:40am – 2:15pm

*Day off during the week when a Saturday is worked*

*Flexibility needed 20 – 25 hrs./week based on needs of the branch*

At Mountain America, we are committed to taking care of all our employees.

-Starting competitive pay of $17.50 per hour and can increase depending on experience, plus incentives
-Performance reviews with opportunities to increase compensation
-Excellent medical and dental benefits with minimal employee contribution (full time employees)
-Paid time off, volunteer time off, and paid holidays
-Matching 401K
-Tuition assistance
-Professional development
-And more!

To be effective, an individual must be able to perform each job duty successfully.

Member Focus

• Provides exceptional member service to credit union membership by assessing member needs, advising to meet their needs, and assisting in those transactions, which could include opening new accounts, servicing existing accounts, and explaining our products and services that best suit our member’s needs and accomplish the credit union objectives.
• Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach
• Consistent focus on increasing member satisfaction and account retention
• Expected to meet sales and service goals
• Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services
• Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach

Branch Operations

• Maintains cash drawer
• Initiates wire transfers, cashiers checks, and cash advances
• Creates VISA cards
• Opens and processes IRA transactions, certificates of deposit, and redeem savings bonds
• Uses judgement to place appropriate check holds and issue fee reversals
• Assist fraud victims by processing fraud disputes
• Accurately and efficiently processes transactions in accordance with established policies and procedures
• Assists in the opening and closing procedures of the branch
• Responsible for Branch Security which includes vault combinations, security codes, and member information.

Other Responsibilities

• Represents the credit union in a professional manner, both in dress and in actions
• Keeps work area neat and clean
• Responds to email/voicemail/missed calls/other communication in a timely manner
• Actively participates and completes product knowledge courses
• Travel may be required
• Complies with all regulations as required by law
• Performs other duties as assigned

KNOWLEDGE, SKILLS, and ABILITIES
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience
At least six months of customer service experience.

Industry experience preferred.

Education
High school diploma or equivalent

Licenses, Certificates, Registrations, Trainings

• A valid driver’s license is required

To be completed during the first 90 days:

• MSR onboarding through the following:
  • Branch Foundations
  • Teller Branch Checklist
  • Products & Services
  • Teller Follow-up Training

Computer/Office Equipment Skills

• Proficient computer operating skills
• Understanding of Microsoft Office Suite (Outlook, Word, Excel)

Managerial Responsibility

No supervisory/managerial responsibilities

Other Skills and Abilities

• Thorough knowledge of credit union policies, procedures and regulations
• Ability to identify lending opportunities and make recommendations.
• Ability to cross-sell financial services of the credit union to create exceptional member service
• Ability to perform financial calculations
• Ability to communicate effectively and persuasively using written and verbal communication

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

• Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently
• Ability to stand, walk, kneel and crouch occasionally

Vision Requirements

• Close vision (clear vision at 20 inches or less)
• Distance Vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally

Environmental

There are no unusually environmental factors

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

#INDMS

Fully Remote in MACU Footprint

MUST Be located in: Utah, Arizona, Nevada, Idaho, or Montana

SCHEDULE:

Monday-Friday 10am-7pm or 11am-8pm

Rotating Saturdays 9am-3pm

To be effective, an individual must be able to perform each job duty successfully.

• Provide quality service to credit union members, support teams, and third parties to resolve loan problems and enhance financial relationships with Mountain America members
• Adhere to department quality service standards in call handling, internal reviews, compliance reviews, and member satisfaction responses
• Assist with loan correction requests. Correction requests may require interest calculations, credit reporting disputes, payment adjustments, and other loan corrections.
  • A specialist should determine the merit of a request and whether a correction or education will be provided
• Perform loan, share, payment, and error adjustments in Symitar
• Handle loan payoff requests in a timely and accurate manner
• Record all interactions and resolution efforts in Symitar
• Advise on Loan Servicing Support requests regarding adjustments, credit reporting, flood insurance, subordinations, reconveyances, Servicemembers Civil Relief Act (SCRA) benefits, and check payments/payoffs
• Provide support and servicing for loan protection related questions including proof of insurance and debt cancellation products
• Act as a liaison to the Titles team for title related questions on collateral vehicles to assist in securing, updating, and releasing MACU liens
• Maintain a detailed knowledge of MACU consumer loans, processes, products and current promotions through ongoing trainings, department updates, Knowledge Center instructions, and credit union internal communications
• Educate callers on MACU loan processes and regulations, as it pertains to individual requests
  • Comprehend and interpret loan documents to create mutual understanding with callers
• Comply with federal regulations and credit union guidelines applicable to loan origination and servicing
• Build and maintain a cooperative working relationship with personnel from branches, Service Center, and other support teams to assist with servicing questions or concerns
• Uphold professional communication in all interactions, including escalated situations
• Respond to requests through email, chat, or Online branch messaging systems
• May assist in training other Loan Servicing employees, as needed.
• Perform other duties as assigned.

KNOWLEDGE, SKILLS, and ABILITIES

The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

Minimum of one year customer service or contact center experience required

Minimum of one year banking or other financial experience (i.e. titles, insurance, mortgage, etc.) preferred

Education

High school diploma or equivalent

Licenses, Certificates, Registrations

• Must meet/exceed all performance expectations

Computer/Office Equipment Skills

• Basic computer operating skills
• Basic phone operating skills
• Intermediate skills in Microsoft Office (Outlook, Word, Excel)
• Must be proficient in all relevant internal systems
• Type a minimum of 35 words per minute preferred. Symitar and 10-Key experience preferred.

Managerial Responsibility

Have no supervisory/managerial responsibilities

Other Skills and Abilities

• Critical thinking and creative problem solving
• Must have the ability to speak and write in English
• Maintain professional phone, chat, and email etiquette
• Exceeds performance goals and expectations

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently

Ability to stand, walk, kneel and crouch occasionally

Vision Requirements

Close vision (clear vision at 20 inches or less)

Distance Vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds consistently and up to 25 pounds occasionally

Environmental

There are no unusual environmental factors

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***

North Ogden 2600 North Branch

323 East 2600 North
North Ogden, UT 84414
United States of America

SCHEDULE

Part Time; Monday – Friday Hours will vary between 8:40am – 6:15pm; Saturdays 8:40am – 2:15pm *Day off during the week when a Saturday is worked* *Flexibility needed 20 – 25 hrs./week based on needs of the branch

• Mountain America, we are committed to taking care of all our employees.
• Starting competitive pay of $17.50 per hour and can increase depending on experience, plus incentives
• Performance reviews with opportunities to increase compensation
• Excellent medical and dental benefits with minimal employee contribution (full time employees)
• Paid time off, volunteer time off, and paid holidays
• Matching 401K
• Tuition assistance
• Professional development
• And more!

To be effective, an individual must be able to perform each job duty successfully.

Member Focus

• Provides exceptional member service to credit union membership by assessing member needs, advising to meet their needs, and assisting in those transactions, which could include opening new accounts, servicing existing accounts, and explaining our products and services that best suit our member’s needs and accomplish the credit union objectives.
• Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach
• Consistent focus on increasing member satisfaction and account retention
• Expected to meet sales and service goals
• Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services
• Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach

Branch Operations

• Maintains cash drawer
• Initiates wire transfers, cashiers checks, and cash advances
• Creates VISA cards
• Opens and processes IRA transactions, certificates of deposit, and redeem savings bonds
• Uses judgement to place appropriate check holds and issue fee reversals
• Assist fraud victims by processing fraud disputes
• Accurately and efficiently processes transactions in accordance with established policies and procedures
• Assists in the opening and closing procedures of the branch
• Responsible for Branch Security which includes vault combinations, security codes, and member information.

Other Responsibilities

• Represents the credit union in a professional manner, both in dress and in actions
• Keeps work area neat and clean
• Responds to email/voicemail/missed calls/other communication in a timely manner
• Actively participates and completes product knowledge courses
• Travel may be required
• Complies with all regulations as required by law
• Performs other duties as assigned

KNOWLEDGE, SKILLS, and ABILITIES
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience
At least six months of customer service experience.

Industry experience preferred.

Education
High school diploma or equivalent

Licenses, Certificates, Registrations, Trainings

• A valid driver’s license is required

To be completed during the first 90 days:

• MSR onboarding through the following:
  • Branch Foundations
  • Teller Branch Checklist
  • Products & Services
  • Teller Follow-up Training

Computer/Office Equipment Skills

• Proficient computer operating skills
• Understanding of Microsoft Office Suite (Outlook, Word, Excel)

Managerial Responsibility

No supervisory/managerial responsibilities

Other Skills and Abilities

• Thorough knowledge of credit union policies, procedures and regulations
• Ability to identify lending opportunities and make recommendations.
• Ability to cross-sell financial services of the credit union to create exceptional member service
• Ability to perform financial calculations
• Ability to communicate effectively and persuasively using written and verbal communication

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

• Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently
• Ability to stand, walk, kneel and crouch occasionally

Vision Requirements

• Close vision (clear vision at 20 inches or less)
• Distance Vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally

Environmental

There are no unusually environmental factors

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

#INDMS

#LI-KG2

St George River Rd Branch:

123 South River Road
St George, UT 84790

SCHEDULE

Full Time; Monday – Friday 8:40am – 6:15pm;

Saturdays 8:40am – 2:15pm

At Mountain America, we are committed to taking care of all our employees.

• Starting competitive pay of $17.50 per hour and can increase depending on experience, plus incentives
• Performance reviews with opportunities to increase compensation
• Excellent medical and dental benefits with minimal employee contribution (full time employees)
• Paid time off, volunteer time off, and paid holidays
• Matching 401K
• Tuition assistance
• Professional development
• And more!

To be effective, an individual must be able to perform each job duty successfully.

Member Focus

• Provides exceptional member service to credit union membership by assessing member needs, advising to meet their needs, and assisting in those transactions, which could include opening new accounts, servicing existing accounts, and explaining our products and services that best suit our member’s needs and accomplish the credit union objectives.
• Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach
• Consistent focus on increasing member satisfaction and account retention
• Expected to meet sales and service goals
• Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services
• Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach

Branch Operations

• Maintains cash drawer
• Initiates wire transfers, cashiers checks, and cash advances
• Creates VISA cards
• Opens and processes IRA transactions, certificates of deposit, and redeem savings bonds
• Uses judgement to place appropriate check holds and issue fee reversals
• Assist fraud victims by processing fraud disputes
• Accurately and efficiently processes transactions in accordance with established policies and procedures
• Assists in the opening and closing procedures of the branch
• Responsible for Branch Security which includes vault combinations, security codes, and member information.

Other Responsibilities

• Represents the credit union in a professional manner, both in dress and in actions
• Keeps work area neat and clean
• Responds to email/voicemail/missed calls/other communication in a timely manner
• Actively participates and completes product knowledge courses
• Travel may be required
• Complies with all regulations as required by law
• Performs other duties as assigned

KNOWLEDGE, SKILLS, and ABILITIES
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience
At least six months of customer service experience.

Industry experience preferred.

Education
High school diploma or equivalent

Licenses, Certificates, Registrations, Trainings

• A valid driver’s license is required

To be completed during the first 90 days:

• MSR onboarding through the following:
  • Branch Foundations
  • Teller Branch Checklist
  • Products & Services
  • Teller Follow-up Training

Computer/Office Equipment Skills

• Proficient computer operating skills
• Understanding of Microsoft Office Suite (Outlook, Word, Excel)

Managerial Responsibility

No supervisory/managerial responsibilities

Other Skills and Abilities

• Thorough knowledge of credit union policies, procedures and regulations
• Ability to identify lending opportunities and make recommendations.
• Ability to cross-sell financial services of the credit union to create exceptional member service
• Ability to perform financial calculations
• Ability to communicate effectively and persuasively using written and verbal communication

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

• Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently
• Ability to stand, walk, kneel and crouch occasionally

Vision Requirements

• Close vision (clear vision at 20 inches or less)
• Distance Vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally

Environmental

There are no unusually environmental factors

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

#INDMS

#LI-CC1

St George Sunset Branch:

2104 W Sunset Blvd.

St George, UT 84770

SCHEDULE

Part Time; Monday - Friday hours will vary between 8:40am-6:15pm;

Saturdays 8:40am - 2:15pm

*Day off during the week when a Saturday is worked.

*Flexibility needed 20-30 hrs/week based on needs of branch

At Mountain America, we are committed to taking care of all our employees.

• Starting competitive pay of $17.50 per hour and can increase depending on experience, plus incentives

• Performance reviews with opportunities to increase compensation

• Additional $1.00/hr for those who are fluent in English/Spanish

• Excellent medical and dental benefits with minimal employee contribution (full time employees)

• Paid time off, volunteer time off, and paid holidays

• Matching 401K

• Tuition assistance

• Professional development

• And more!

To be effective, an individual must be able to perform each job duty successfully.

Member Focus

• Provides exceptional member service to credit union membership by assessing member needs, advising to meet their needs, and assisting in those transactions, which could include opening new accounts, servicing existing accounts, and explaining our products and services that best suit our member’s needs and accomplish the credit union objectives.
• Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach
• Bilingual English/Spanish preferred, not required
• Consistent focus on increasing member satisfaction and account retention
• Expected to meet sales and service goals
• Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services
• Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach

Branch Operations

• Maintains cash drawer
• Initiates wire transfers, cashiers checks, and cash advances
• Creates VISA cards
• Opens and processes IRA transactions, certificates of deposit, and redeem savings bonds
• Uses judgement to place appropriate check holds and issue fee reversals
• Assist fraud victims by processing fraud disputes
• Accurately and efficiently processes transactions in accordance with established policies and procedures
• Assists in the opening and closing procedures of the branch
• Responsible for Branch Security which includes vault combinations, security codes, and member information.

Other Responsibilities

• Represents the credit union in a professional manner, both in dress and in actions
• Keeps work area neat and clean
• Responds to email/voicemail/missed calls/other communication in a timely manner
• Actively participates and completes product knowledge courses
• Travel may be required
• Complies with all regulations as required by law
• Performs other duties as assigned

KNOWLEDGE, SKILLS, and ABILITIES
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience
At least six months of customer service experience.

Industry experience preferred.

Education
High school diploma or equivalent

Licenses, Certificates, Registrations, Trainings

• A valid driver’s license is required

To be completed during the first 90 days:

• MSR onboarding through the following:
  • Branch Foundations
  • Teller Branch Checklist
  • Products & Services
  • Teller Follow-up Training

Computer/Office Equipment Skills

• Proficient computer operating skills
• Understanding of Microsoft Office Suite (Outlook, Word, Excel)

Managerial Responsibility

No supervisory/managerial responsibilities

Other Skills and Abilities

• Thorough knowledge of credit union policies, procedures and regulations
• Ability to identify lending opportunities and make recommendations.
• Ability to cross-sell financial services of the credit union to create exceptional member service
• Ability to perform financial calculations
• Ability to communicate effectively and persuasively using written and verbal communication

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

• Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently
• Ability to stand, walk, kneel and crouch occasionally

Vision Requirements

• Close vision (clear vision at 20 inches or less)
• Distance Vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally

Environmental

There are no unusually environmental factors

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

#INDMS

#LI-CC1

Spanish Fork Branch:

1308 N Canyon Creek Pkwy

Spanish Fork, UT 84660

Payson Branch:

818 S. State St.

Payson, UT 84651

SCHEDULE

Full Time; Monday – Friday 8:40am – 6:15pm;

Saturdays at Payson Branch 8:40am – 2:15pm

*Day off during the week when working a Saturday*

To be effective, an individual must be able to perform each job duty successfully.

Member Focus

• Provides exceptional member service to credit union membership by assessing member needs and advising them to improve their financial situation. Which includes opening new accounts, servicing existing accounts, and explaining our products and services that best suit our members’ needs and accomplish the credit union objectives.
• Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach.
• Consistent focus on increasing member satisfaction, building the membership base and account retention.
• Expected to meet sales and service goals.
• Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services.
• Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach.

Loan Servicing

• Originates loans by accepting, reviewing, and approving loan applications.
• Interviews loan applicants, reviewing credit report and cross-sells loans.
• Prepares loan documentation, initiates credit reports and conducts closings for home equity, personal, and auto loans
• Complies with all regulations as required by law, including but not limited to Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC (funds availability), Regulation DD (TIS) and other regulations as required by law as it relates to his/her position
• Loan Underwriters, Title Specialist

Other Responsibilities

• Acts as a liaison to Business Services
• Reaches out to the community through outbound phone calls and by attending SEG events
• Performs Teller duties as needed
• Represents the credit union in a professional manner, both in dress and in actions
• Keeps work area neat and clean
• Responds to email/voicemail/missed calls/other communication in a timely manner
• Actively participates and completes product knowledge courses
• Complies with all regulations as required by law
• May require travel to other branches
• Performs other duties as assigned

KNOWLEDGE, SKILLS, and ABILITIES
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

• At least 1+ year of retail banking or related sales and customer service experience.
• Ability to satisfy immediate and unexpected needs, by recommending credit union products and services with knowledge and confidence.
• Ability to multi-task and maintain composure while handling all member activities and requests.
• Ability to prepare loan documents and cross-sell financial services of the credit union to ensure quality service.
• Ability to perform mathematical calculations.
• Ability to communicate effectively using written and verbal communication.

Education
High school diploma or equivalent

Licenses, Certificates, Registrations, Trainings

• Requires valid driver’s license for travel.

Training to be completed:

• Mountain America Accounts and Lending
• Required regulatory and compliance trainings.
• Notary Public
• NMLS Certification
• Must be able to qualify annually as a Mortgage Loan Originator under S.A.F.E Act Registration

Computer/Office Equipment Skills

• Basic computer operating skills
• Beginner to intermediate skills in Microsoft Office (Outlook, Word, Excel)
• Type a minimum of 35 words per minute preferred
• Symitar experience preferred

Managerial Responsibility

No supervisory/managerial responsibilities

Other Skills and Abilities

• Thorough knowledge of credit union policies, procedures and regulations
• Ability to prepare loan documents and cross-sell financial services of the credit union to ensure quality service
• Ability to perform mathematical calculations
• Ability to communicate effectively using written and verbal communication

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

• Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently
• Ability to stand, walk, kneel and crouch occasionally

Vision Requirements

• Close vision (clear vision at 20 inches or less)
• Distance Vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally

Environmental

There are no unusually environmental factors

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

#INDMS

#LI-CC1

Henderson Branch

3451 St Rose Parkway
Henderson, NV 89052

SCHEDULE

Part Time: Flexibility Needed Monday – Friday 8:40am-6:15pm

Rotating Saturday 8:40am - 2:15pm

*You will have a day off during the week when a Saturday is worked*

• At Mountain America, we are committed to taking care of all our employees.
• Starting competitive pay of $17.50 per hour and can increase depending on experience, plus incentives
• Additional $1.00 for helping in Spanish
• Performance reviews with opportunities to increase compensation
• Excellent medical and dental benefits with minimal employee contribution (full time employees)
• Paid time off, volunteer time off, and paid holidays
• Matching 401K
• Tuition assistance
• Professional development
• And more!

To be effective, an individual must be able to perform each job duty successfully.

Member Focus

• Provides exceptional member service to credit union membership by assessing member needs, advising to meet their needs, and assisting in those transactions, which could include opening new accounts, servicing existing accounts, and explaining our products and services that best suit our member’s needs and accomplish the credit union objectives.
• Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach
• Consistent focus on increasing member satisfaction and account retention
• Expected to meet sales and service goals
• Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services
• Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach

Branch Operations

• Maintains cash drawer
• Initiates wire transfers, cashiers checks, and cash advances
• Creates VISA cards
• Opens and processes IRA transactions, certificates of deposit, and redeem savings bonds
• Uses judgement to place appropriate check holds and issue fee reversals
• Assist fraud victims by processing fraud disputes
• Accurately and efficiently processes transactions in accordance with established policies and procedures
• Assists in the opening and closing procedures of the branch
• Responsible for Branch Security which includes vault combinations, security codes, and member information.

Other Responsibilities

• Represents the credit union in a professional manner, both in dress and in actions
• Keeps work area neat and clean
• Responds to email/voicemail/missed calls/other communication in a timely manner
• Actively participates and completes product knowledge courses
• Travel may be required
• Complies with all regulations as required by law
• Performs other duties as assigned

KNOWLEDGE, SKILLS, and ABILITIES
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience
At least six months of customer service experience.

Industry experience preferred.

Education
High school diploma or equivalent

Licenses, Certificates, Registrations, Trainings

• A valid driver’s license is required

To be completed during the first 90 days:

• MSR onboarding through the following:
  • Branch Foundations
  • Teller Branch Checklist
  • Products & Services
  • Teller Follow-up Training

Computer/Office Equipment Skills

• Proficient computer operating skills
• Understanding of Microsoft Office Suite (Outlook, Word, Excel)

Managerial Responsibility

No supervisory/managerial responsibilities

Other Skills and Abilities

• Thorough knowledge of credit union policies, procedures and regulations
• Ability to identify lending opportunities and make recommendations.
• Ability to cross-sell financial services of the credit union to create exceptional member service
• Ability to perform financial calculations
• Ability to communicate effectively and persuasively using written and verbal communication

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

• Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently
• Ability to stand, walk, kneel and crouch occasionally

Vision Requirements

• Close vision (clear vision at 20 inches or less)
• Distance Vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally

Environmental

There are no unusually environmental factors

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

#LI-JL1

#INDS

Hurricane Branch:

1155 State St.
Hurricane, UT 84737

SCHEDULE

Full Time; Monday – Friday 8:40am – 6:15pm;

Saturdays 8:40am – 2:15pm

*Day off during the week when you work a Saturday*

At Mountain America, we are committed to taking care of all our employees.

• Starting competitive pay of $19.00 per hour and can increase depending on experience, plus incentives
• Performance reviews with opportunities to increase compensation
• Excellent medical and dental benefits with minimal employee contribution (full time employees)
• Paid time off, volunteer time off, and paid holidays
• Matching 401K
• Tuition assistance
• Professional development
• And more!

To be effective, an individual must be able to perform each job duty successfully.

Member Focus

• Provides exceptional member service to credit union membership by assessing member needs, advising to improve their financial situation. Which includes opening new accounts, servicing existing accounts, and explaining our products and services that best suit our member’s needs and accomplish the credit union objectives.
• Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach
• Consistent focus on increasing member satisfaction, building the membership base and account retention
• Expected to meet sales and service goals
• Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services
• Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach

Loan Servicing

• Originates loans by accepting, reviewing, and approving loan applications.
• Interviews loan applicants, reviewing credit report and cross-sells loans.
• Prepares loan documentation, initiates credit reports and conducts closings for home equity, personal, and auto loans
• Complies with all regulations as required by law, including but not limited to Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC (funds availability), Regulation DD (TIS) and other regulations as required by law as it relates to his/her position
• Loan Underwriters, Title Specialist

Other Responsibilities

• Acts as a liaison to Business Services
• Reaches out to the community through outbound phone calls and by attending SEG events
• Performs Teller duties as needed
• Represents the credit union in a professional manner, both in dress and in actions
• Keeps work area neat and clean
• Responds to email/voicemail/missed calls/other communication in a timely manner
• Actively participates and completes product knowledge courses
• Complies with all regulations as required by law
• May require travel to other branches
• Performs other duties as assigned

KNOWLEDGE, SKILLS, and ABILITIES
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

• At least one year of retail banking or related sales and customer service experience
• Ability to satisfy immediate and unexpected needs, by recommending credit union products and services with knowledge and confidence.
• Ability to multi-task and maintain composure while handling all member activities and requests
• Ability to prepare loan documents and cross-sell financial services of the credit union to ensure quality service.
• Ability to perform mathematical calculations.
• Ability to communicate effectively using written and verbal communication

Education

High school diploma or equivalent

Licenses, Certificates, Registrations, Trainings

To be completed during the first 90 days:

• MSR Certification Package:
  • Teller Follow-up Training
  • MSR Sales Certification
• Annual FSR Certification

Training to be completed generally during the first 90 days:

• New Account Training
• IRA Training
• Loan Training
• Loan Follow-up Training
• Notary Public
• NMLS Certification
• Must be able to qualify annually as a Mortgage Loan Originator under S.A.F.E Act Registration

Computer/Office Equipment Skills

• Basic computer operating skills
• Beginner to intermediate skills in Microsoft Office (Outlook, Word, Excel)
• Type a minimum of 35 words per minute preferred
• Symitar experience preferred

Managerial Responsibility

No supervisory/managerial responsibilities

Other Skills and Abilities

• Ability to satisfy immediate and unexpected needs, by recommending credit union products and services with knowledge and confidence
• Ability to multi-task and maintain composure while handling all member activities and requests
• Ability to prepare loan documents and cross-sell financial services of the credit union to ensure quality service
• Ability to perform mathematical calculations
• Ability to communicate effectively using written and verbal communication
• Thorough knowledge of credit union policies, procedures and regulations
• Ability to prepare loan documents and cross-sell financial services of the credit union to ensure quality service
• Ability to perform mathematical calculations
• Ability to communicate effectively using written and verbal communication

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

• Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently
• Ability to stand, walk, kneel and crouch occasionally

Vision Requirements

• Close vision (clear vision at 20 inches or less)
• Distance Vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally

Environmental

There are no unusually environmental factors

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

#INDMS

#LI-CC1

***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***

St George Sunset Branch:

2104 W Sunset Blvd.

St George, UT 84770

Schedule

Full Time; Monday - Friday 8:40am-6:15pm;

Saturdays 8:40am - 2:15pm

*Day off during the week when a Saturday is worked.

At Mountain America, we are committed to taking care of all our employees.

• Starting competitive pay of $17.50 per hour and can increase depending on experience, plus incentives
• Performance reviews with opportunities to increase compensation
• Additional $1.00/hr for those who are fluent in English/Spanish
• Excellent medical and dental benefits with minimal employee contribution (full time employees)
• Paid time off, volunteer time off, and paid holidays
• Matching 401K
• Tuition assistance
• Professional development
• And more!

To be effective, an individual must be able to perform each job duty successfully.

Member Focus

• Provides exceptional member service to credit union membership by assessing member needs, advising to meet their needs, and assisting in those transactions, which could include opening new accounts, servicing existing accounts, and explaining our products and services that best suit our member’s needs and accomplish the credit union objectives.
• Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach
• Bilingual English/Spanish preferred, not required
• Consistent focus on increasing member satisfaction and account retention
• Expected to meet sales and service goals
• Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services
• Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach

Branch Operations

• Maintains cash drawer
• Initiates wire transfers, cashiers checks, and cash advances
• Creates VISA cards
• Opens and processes IRA transactions, certificates of deposit, and redeem savings bonds
• Uses judgement to place appropriate check holds and issue fee reversals
• Assist fraud victims by processing fraud disputes
• Accurately and efficiently processes transactions in accordance with established policies and procedures
• Assists in the opening and closing procedures of the branch
• Responsible for Branch Security which includes vault combinations, security codes, and member information.

Other Responsibilities

• Represents the credit union in a professional manner, both in dress and in actions
• Keeps work area neat and clean
• Responds to email/voicemail/missed calls/other communication in a timely manner
• Actively participates and completes product knowledge courses
• Travel may be required
• Complies with all regulations as required by law
• Performs other duties as assigned

KNOWLEDGE, SKILLS, and ABILITIES
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience
At least six months of customer service experience.

Industry experience preferred.

Education
High school diploma or equivalent

Licenses, Certificates, Registrations, Trainings

• A valid driver’s license is required

To be completed during the first 90 days:

• MSR onboarding through the following:
  • Branch Foundations
  • Teller Branch Checklist
  • Products & Services
  • Teller Follow-up Training

Computer/Office Equipment Skills

• Proficient computer operating skills
• Understanding of Microsoft Office Suite (Outlook, Word, Excel)

Managerial Responsibility

No supervisory/managerial responsibilities

Other Skills and Abilities

• Thorough knowledge of credit union policies, procedures and regulations
• Ability to identify lending opportunities and make recommendations.
• Ability to cross-sell financial services of the credit union to create exceptional member service
• Ability to perform financial calculations
• Ability to communicate effectively and persuasively using written and verbal communication

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

• Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently
• Ability to stand, walk, kneel and crouch occasionally

Vision Requirements

• Close vision (clear vision at 20 inches or less)
• Distance Vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally

Environmental

There are no unusually environmental factors

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

#INDMS

#LI-CC1

Cedar City Royal Hunte Drive Branch

701 Royal Hunte Drive

Cedar City, UT 84720

SCHEDULE

Part Time: Monday - Friday hours vary between 8:40am - 6:15pm

Saturdays 8:40am - 2:15pm

• *Day off in the during the week when a Saturday is worked*
• *Flexibility needed 20 - 25 hours/week based on needs of the branch

At Mountain America, we are committed to taking care of all our employees.

• Starting competitive pay of $17.50 per hour and can increase depending on experience, plus incentives
• Bilingual English/Spanish preferred but not required. Additional $1.00 per hour if bilingual in English/Spanish
• Performance reviews with opportunities to increase compensation
• Excellent medical and dental benefits with minimal employee contribution (full time employees)
• Paid time off, volunteer time off, and paid holidays
• Matching 401K
• Tuition assistance
• Professional development
• And more!

To be effective, an individual must be able to perform each job duty successfully.

Member Focus

• Provides exceptional member service to credit union membership by assessing member needs, advising to meet their needs, and assisting in those transactions, which could include opening new accounts, servicing existing accounts, and explaining our products and services that best suit our member’s needs and accomplish the credit union objectives.
• Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach
• Consistent focus on increasing member satisfaction and account retention
• Expected to meet sales and service goals
• Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services
• Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach

Branch Operations

• Maintains cash drawer
• Initiates wire transfers, cashiers checks, and cash advances
• Creates VISA cards
• Opens and processes IRA transactions, certificates of deposit, and redeem savings bonds
• Uses judgement to place appropriate check holds and issue fee reversals
• Assist fraud victims by processing fraud disputes
• Accurately and efficiently processes transactions in accordance with established policies and procedures
• Assists in the opening and closing procedures of the branch
• Responsible for Branch Security which includes vault combinations, security codes, and member information.

Other Responsibilities

• Represents the credit union in a professional manner, both in dress and in actions
• Keeps work area neat and clean
• Responds to email/voicemail/missed calls/other communication in a timely manner
• Actively participates and completes product knowledge courses
• Travel may be required
• Complies with all regulations as required by law
• Performs other duties as assigned

KNOWLEDGE, SKILLS, and ABILITIES
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience
At least six months of customer service experience.

Industry experience preferred.

Education
High school diploma or equivalent

Licenses, Certificates, Registrations, Trainings

• A valid driver’s license is required

To be completed during the first 90 days:

• MSR onboarding through the following:
  • Branch Foundations
  • Teller Branch Checklist
  • Products & Services
  • Teller Follow-up Training

Computer/Office Equipment Skills

• Proficient computer operating skills
• Understanding of Microsoft Office Suite (Outlook, Word, Excel)

Managerial Responsibility

No supervisory/managerial responsibilities

Other Skills and Abilities

• Thorough knowledge of credit union policies, procedures and regulations
• Ability to identify lending opportunities and make recommendations.
• Ability to cross-sell financial services of the credit union to create exceptional member service
• Ability to perform financial calculations
• Ability to communicate effectively and persuasively using written and verbal communication

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

• Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently
• Ability to stand, walk, kneel and crouch occasionally

Vision Requirements

• Close vision (clear vision at 20 inches or less)
• Distance Vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally

Environmental

There are no unusually environmental factors

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

#INDMS

#LI-CC1

To be effective, an individual must be able to perform each job duty successfully.

Member Focus

• Provides exceptional member service to credit union membership by assessing member needs and advising them to improve their financial situation. Which includes opening new accounts, servicing existing accounts, and explaining our products and services that best suit our members’ needs and accomplish the credit union objectives.
• Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach.
• Consistent focus on increasing member satisfaction, building the membership base and account retention.
• Expected to meet sales and service goals.
• Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services.
• Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach.

Loan Servicing

• Originates loans by accepting, reviewing, and approving loan applications.
• Interviews loan applicants, reviewing credit report and cross-sells loans.
• Prepares loan documentation, initiates credit reports and conducts closings for home equity, personal, and auto loans
• Complies with all regulations as required by law, including but not limited to Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC (funds availability), Regulation DD (TIS) and other regulations as required by law as it relates to his/her position
• Loan Underwriters, Title Specialist

Other Responsibilities

• Acts as a liaison to Business Services
• Reaches out to the community through outbound phone calls and by attending SEG events
• Performs Teller duties as needed
• Represents the credit union in a professional manner, both in dress and in actions
• Keeps work area neat and clean
• Responds to email/voicemail/missed calls/other communication in a timely manner
• Actively participates and completes product knowledge courses
• Complies with all regulations as required by law
• May require travel to other branches
• Performs other duties as assigned

KNOWLEDGE, SKILLS, and ABILITIES
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

• At least 1+ year of retail banking or related sales and customer service experience.
• Ability to satisfy immediate and unexpected needs, by recommending credit union products and services with knowledge and confidence.
• Ability to multi-task and maintain composure while handling all member activities and requests.
• Ability to prepare loan documents and cross-sell financial services of the credit union to ensure quality service.
• Ability to perform mathematical calculations.
• Ability to communicate effectively using written and verbal communication.

Education
High school diploma or equivalent

Licenses, Certificates, Registrations, Trainings

• Requires valid driver’s license for travel.

Training to be completed:

• Mountain America Accounts and Lending
• Required regulatory and compliance trainings.
• Notary Public
• NMLS Certification
• Must be able to qualify annually as a Mortgage Loan Originator under S.A.F.E Act Registration

Computer/Office Equipment Skills

• Basic computer operating skills
• Beginner to intermediate skills in Microsoft Office (Outlook, Word, Excel)
• Type a minimum of 35 words per minute preferred
• Symitar experience preferred

Managerial Responsibility

No supervisory/managerial responsibilities

Other Skills and Abilities

• Thorough knowledge of credit union policies, procedures and regulations
• Ability to prepare loan documents and cross-sell financial services of the credit union to ensure quality service
• Ability to perform mathematical calculations
• Ability to communicate effectively using written and verbal communication

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

• Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently
• Ability to stand, walk, kneel and crouch occasionally

Vision Requirements

• Close vision (clear vision at 20 inches or less)
• Distance Vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally

Environmental

There are no unusually environmental factors

Noise Environment

Moderate noise (business office with computers and printers)

#INDMS

#LI-CC1

Las Vegas Branch

7280 W Lake Mead Blvd

Las Vegas, NV 89128

SCHEDULE

Full Time; Monday - Friday 8:40am - 6:15pm:

Rotating Saturday 8:40am - 2:15pm (at the Henderson Branch)

At Mountain America, we are committed to taking care of all our employees.

• Starting competitive pay of $19.00 per hour and can increase depending on experience, plus incentive

• Additional $1.00 per hour for helping in Spanish

• Performance reviews with opportunities to increase compensation

• Excellent medical and dental benefits with minimal employee contribution (full time employees)

• Paid time off, volunteer time off, and paid holidays

• Matching 401K

• Tuition assistance

• Professional development

• And more!

To be effective, an individual must be able to perform each job duty successfully.

Member Focus

• Provides exceptional member service to credit union membership by assessing member needs and advising them to improve their financial situation. Which includes opening new accounts, servicing existing accounts, and explaining our products and services that best suit our members’ needs and accomplish the credit union objectives.
• Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach.
• Consistent focus on increasing member satisfaction, building the membership base and account retention.
• Expected to meet sales and service goals.
• Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services.
• Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach.

Loan Servicing

• Originates loans by accepting, reviewing, and approving loan applications.
• Interviews loan applicants, reviewing credit report and cross-sells loans.
• Prepares loan documentation, initiates credit reports and conducts closings for home equity, personal, and auto loans
• Complies with all regulations as required by law, including but not limited to Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC (funds availability), Regulation DD (TIS) and other regulations as required by law as it relates to his/her position
• Loan Underwriters, Title Specialist

Other Responsibilities

• Acts as a liaison to Business Services
• Reaches out to the community through outbound phone calls and by attending SEG events
• Performs Teller duties as needed
• Represents the credit union in a professional manner, both in dress and in actions
• Keeps work area neat and clean
• Responds to email/voicemail/missed calls/other communication in a timely manner
• Actively participates and completes product knowledge courses
• Complies with all regulations as required by law
• May require travel to other branches
• Performs other duties as assigned

KNOWLEDGE, SKILLS, and ABILITIES
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

• At least 1+ year of retail banking or related sales and customer service experience.
• Ability to satisfy immediate and unexpected needs, by recommending credit union products and services with knowledge and confidence.
• Ability to multi-task and maintain composure while handling all member activities and requests.
• Ability to prepare loan documents and cross-sell financial services of the credit union to ensure quality service.
• Ability to perform mathematical calculations.
• Ability to communicate effectively using written and verbal communication.

Education
High school diploma or equivalent

Licenses, Certificates, Registrations, Trainings

• Requires valid driver’s license for travel.

Training to be completed:

• Mountain America Accounts and Lending
• Required regulatory and compliance trainings.
• Notary Public
• NMLS Certification
• Must be able to qualify annually as a Mortgage Loan Originator under S.A.F.E Act Registration

Computer/Office Equipment Skills

• Basic computer operating skills
• Beginner to intermediate skills in Microsoft Office (Outlook, Word, Excel)
• Type a minimum of 35 words per minute preferred
• Symitar experience preferred

Managerial Responsibility

No supervisory/managerial responsibilities

Other Skills and Abilities

• Thorough knowledge of credit union policies, procedures and regulations
• Ability to prepare loan documents and cross-sell financial services of the credit union to ensure quality service
• Ability to perform mathematical calculations
• Ability to communicate effectively using written and verbal communication

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

• Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently
• Ability to stand, walk, kneel and crouch occasionally

Vision Requirements

• Close vision (clear vision at 20 inches or less)
• Distance Vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally

Environmental

There are no unusually environmental factors

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

#LI-JL1

#INDS

• Assists in managing the administration of all commercial construction loan requests and files, which includes:
  • Reviewing and analyzing the feasibility of commercial construction loan requests, cost to build, debt ratios, cash to close, construction timelines, project/contractor reviews, and third-party reports,
  • Oversees processes for loan documentation, funding and disbursement of construction funds,
  • Performs property inspections during course of construction, and
  • Ensures the safety and soundness of the commercial construction division and the Credit Union.
• Maintains a strong knowledge of commercial underwriting practices including loan analysis, credit history, industry knowledge, risk mitigation, financial and cash flow analysis, and internal policies and procedures.
• Monitors the commercial construction loan portfolio and informs management, including MACU Loan Committee, of issues that arise during the construction process that could negatively impact the ability to secure long term financing.
• Partners with commercial loan officers in presenting complex commercial construction loan and modification requests in Loan Committee for decision. Ensures all pertinent information is presented to Loan Committee so an informed decision can be made.
• Works and communicates directly with contractors, builders, inspectors, title companies and borrowers to ensure timely project completion and facilitation of long-term financing.
• Assists in leading the commercial construction team; has sufficient knowledge and is cross-trained sufficiently to handle all duties in the absence of the construction manager.
• Trains SBA and commercial loan officers, processors, and underwriters with respect to required documentation of construction loan files.
• Builds in-depth knowledge of each construction loan relationship understanding strengths and weaknesses of borrower and overall risk to the Credit Union.
• Ensures compliance with regulatory standards and requirements.
• Assesses environmental risks.
• Reviews and understands geo-technical reports.
• Reviews professional commercial real estate appraisals and understands the three valuation methods used.
• Working knowledge of the State Construction Registry and its equivalent in the footprint within which the Credit Union operates.
• Working knowledge of title insurance, endorsements, and settlement statements.
• Offers the member outstanding service, ease of access, and competitive products.
• Ensures procedure manuals are kept updated as changes occur.

KNOWLEDGE, SKILLS, and ABILITIES

The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

Four years commercial lending or related commercial experience in a progressive financial setting, working in a lending setting preferred.

Education

Bachelor’s degree from an accredited institution in business, marketing, finance, economics or related field OR an additional 2 years combined progressive experience in a business/commercial lending setting. Experience with construction lending preferred.

Managerial Responsibility

Has no supervisory/managerial responsibilities.

Computer/Office Equipment Skills

• Advanced skills with Microsoft Office Suite including Outlook, Word, and Excel.
• Experience with financial reporting or tax analysis software preferred.
• Experience with loan origination systems preferred.
• Experience with loan documentation software preferred.

Language Skills

• Must have the ability to read and interpret documents such as safety rules, operating maintenance instruction, and procedure manuals. Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of employees, members, or clients. Demonstrated ability to clearly express ideas, methodology, results and recommendations verbally, in writing and through insightful reports and graphic illustrations.
• Demonstrated ability to present information in a manner appropriate for key stakeholders and all levels of the organization.
• Strong writing and grammatical skills relating to preparing credit memos, addendums, memorandums, and all forms of written communication.

Other Skills and Abilities

• Ability to adeptly gauge the merits of a commercial construction loan request, the ideal structure and whether there are enough strengths to mitigate expected weaknesses to a degree satisfactory to MACU.
• Ability to work both autonomously and collaboratively in a fast-paced environment.
• Willingness to be accountable and take ownership of assigned roles and responsibilities.
• High level of coordination, organization, planning, and prioritization of work, and management of one’s own time in a fast-paced environment.
• Adaptive to change, responds positively to altered circumstances or conditions.
• Possess a desire and willingness to learn and continually update knowledge base on financial concepts, strategies, systems etc.
• Take initiative to be a problem solver and provide suggestions to improve processes and efficiencies.
• Knowledge of rules, requirements and regulations from governing bodies (NCUA, CFPB, et al), specifically with respect to commercial construction.
• Data analytics and data validation skills and proficiency in business data analysis (MS Excel, etc.).

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

Ability to sit, talk and hear consistently

Ability to stand, walk, and use hands to handle or reach occasionally

Vision Requirements

Close vision (clear vision at 20 inches or less)

Distance vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds occasionally

Environmental

There are no unusual environmental factors (such as a typical office)

Noise Environment

Moderate noise (business office with computers and printers, light traffic

#LI-FW1

#indgen

LOCATION

Hybrid (willing to consider full remote)

Mountain America Center

9800 South Monroe Street

Sandy, UT 84070

SCHEDULE:

Monday-Friday

9am-6pm

To be effective, an individual must be able to perform each job duty successfully.

• Establish configuration standards and independently architect highly complex HR technology solutions across multiple functional domains, evaluating enterprise-wide downstream impacts and ensuring scalability, data integrity, security, and alignment with organizational strategy. Partner with Product Management to influence product roadmaps, evaluate future system capabilities, and recommend scalable technology solutions and investments aligned with business strategy. Analyze and lead evaluation of emerging AI capabilities and HR technology trends within HR technology systems, providing expert recommendations regarding adoption, testing functionality, and implementing solutions that improve processes, data insights, and overall team member experience.
• Lead the design and support of highly complex system enhancements, integration, workflow design, integrations, and process automation that affect multiple functions, systems, or business processes.
• Serve as the technical lead for enterprise HR technology initiatives, major implementations, and complex transformation efforts, including initiatives outside the primary area of specialization.
• Resolve highly complex, ambiguous, cross-functional, or enterprise-wide system issues; lead root cause analysis and establish sustainable solutions that address systemic risks and downstream impacts. Advise Product Managers to evaluate and identify opportunities for system improvements, technology utilization, and enhanced team member experience.
• Establish support and execute system updates, testing strategies, releases, and upgrades, including assessment and testing strategy, validation, and deployment activities.
• Establish and design system documentation standards, including business processes, configuration details, and user procedures.
• Lead data integrity by developing audits, validation processes, and ongoing monitoring of system performance.
• Serve as the highest-level functional escalation point for highly complex, recurring, cross-system, and enterprise-wide issues; provide expert consultation, technical direction, and mentoring to HR System Administrators and Analysts. Collaborate and influence cross-functionally with HR, Finance, IT, and other business teams to ensure systems are integrated, aligned, and operating effectively.
• Contribute to broader HR technology initiatives, including system implementations, optimization efforts, and continuous improvement strategies.
• Ability to build and troubleshoot system integrations.
• Serve as a recognized expert across multiple HR technology domains and provide authoritative guidance on system capabilities, architecture decisions, solution design, and cross-functional impacts. Other duties as assigned.

KNOWLEDGE, SKILLS, and ABILITIES

The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

• Minimum of 6 years of progressive experience supporting HR technology systems or similar platforms.
• Experience configuring and supporting multiple functions within enterprise HR systems such as Workday, LMS platforms, ServiceNow, or similar technologies.
• Demonstrated experience serving as a lead subject matter expert, establishing technical standards, influencing technology decisions, and leading highly complex system implementations, integrations, or transformation initiatives.

Education

Bachelor’s degree in business, human resources, analytics or related field. OR 3 combined years of progressive equivalent experience relevant to functional area.

Computer/Office Equipment Skills

Understanding of HR system and technology concepts, including AI capabilities and their application within HR systems, along with advanced skills in Microsoft Office Suite.

Managerial Responsibility

Has no supervisory/managerial responsibilities

Other Skills and Abilities

• Expert knowledge of HR systems, data structures, and business processes and actively seeks to improve upon existing processes and promotes enhancements that support the business Recognized as a trusted advisor and technical authority for highly complex or high-impact HR technology decisions. Ability to analyze highly complex problems, identify root causes, and implement effective solutions.
• Demonstrated ability to operate with broad autonomy, set technical direction, and lead highly complex priorities with limited guidance.
• Strong critical thinking and problem-solving skills with attention to detail and data accuracy.
• Ability to collaborate and influence across teams and influence stakeholders through clear, professional communication.
• Strong written and verbal communication skills, including the ability to translate technical concepts for non-technical audiences.
• Experience supporting projects, system enhancements, or implementations with moderate complexity.
• Ability to manage multiple priorities and adapt in a fast-paced, evolving environment.
• Demonstrated commitment to maintaining confidentiality and handling sensitive information with discretion.

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

Ability to sit, talk and hear consistently

Vision Requirements

Close vision (clear vision at 20 inches or less)

Distance vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds frequently and up to 25 pounds occasionally

Environmental

There are no unusual environmental factors (such as a typical office)

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

Combs Road Branch

150 West Combs Road
Queen Creek, AZ 85140

SCHEDULE

Full Time; Monday – Friday 8:40am – 6:15pm;

Rotating Saturdays 8:4am – 2:15pm

At Mountain America, we are committed to taking care of all our employees.

• Starting competitive pay of $17.00 per hour and can increase depending on experience, plus incentives

• AZ Branches have an additional $2.00 per hour location allowance

• Additional $1.00 for helping in Spanish

• Performance reviews with opportunities to increase compensation

• Excellent medical and dental benefits with minimal employee contribution (full time employees)

• Paid time off, volunteer time off, and paid holidays

• Matching 401K

• Tuition assistance

• Professional development

• And more!

To be effective, an individual must be able to perform each job duty successfully.

Member Focus

• Provides exceptional member service to credit union membership by assessing member needs, advising to meet their needs, and assisting in those transactions, which could include opening new accounts, servicing existing accounts, and explaining our products and services that best suit our member’s needs and accomplish the credit union objectives.
• Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach
• Consistent focus on increasing member satisfaction and account retention
• Expected to meet sales and service goals
• Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services
• Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach

Branch Operations

• Maintains cash drawer
• Initiates wire transfers, cashiers checks, and cash advances
• Creates VISA cards
• Opens and processes IRA transactions, certificates of deposit, and redeem savings bonds
• Uses judgement to place appropriate check holds and issue fee reversals
• Assist fraud victims by processing fraud disputes
• Accurately and efficiently processes transactions in accordance with established policies and procedures
• Assists in the opening and closing procedures of the branch
• Responsible for Branch Security which includes vault combinations, security codes, and member information.

Other Responsibilities

• Represents the credit union in a professional manner, both in dress and in actions
• Keeps work area neat and clean
• Responds to email/voicemail/missed calls/other communication in a timely manner
• Actively participates and completes product knowledge courses
• Travel may be required
• Complies with all regulations as required by law
• Performs other duties as assigned

KNOWLEDGE, SKILLS, and ABILITIES
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience
At least six months of customer service experience.

Industry experience preferred.

Education
High school diploma or equivalent

Licenses, Certificates, Registrations, Trainings

• A valid driver’s license is required

To be completed during the first 90 days:

• MSR onboarding through the following:
  • Branch Foundations
  • Teller Branch Checklist
  • Products & Services
  • Teller Follow-up Training

Computer/Office Equipment Skills

• Proficient computer operating skills
• Understanding of Microsoft Office Suite (Outlook, Word, Excel)

Managerial Responsibility

No supervisory/managerial responsibilities

Other Skills and Abilities

• Thorough knowledge of credit union policies, procedures and regulations
• Ability to identify lending opportunities and make recommendations.
• Ability to cross-sell financial services of the credit union to create exceptional member service
• Ability to perform financial calculations
• Ability to communicate effectively and persuasively using written and verbal communication

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

• Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently
• Ability to stand, walk, kneel and crouch occasionally

Vision Requirements

• Close vision (clear vision at 20 inches or less)
• Distance Vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally

Environmental

There are no unusually environmental factors

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

#LI-JL1

#INDS

Reno Branch

1181 Steamboat Parkway

Reno, NV 89521

Schedule

Full Time; Monday – Friday 8:40am – 6:15pm

At Mountain America, we are committed to taking care of all our employees.

-Starting competitive pay of $17.50 per hour and can increase depending on experience, plus incentives
-Performance reviews with opportunities to increase compensation
-Excellent medical and dental benefits with minimal employee contribution (full time employees)
-Paid time off, volunteer time off, and paid holidays
-Matching 401K
-Tuition assistance
-Professional development
-And more!

To be effective, an individual must be able to perform each job duty successfully.

Member Focus

• Provides exceptional member service to credit union membership by assessing member needs, advising to meet their needs, and assisting in those transactions, which could include opening new accounts, servicing existing accounts, and explaining our products and services that best suit our member’s needs and accomplish the credit union objectives.
• Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach
• Consistent focus on increasing member satisfaction and account retention
• Expected to meet sales and service goals
• Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services
• Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach

Branch Operations

• Maintains cash drawer
• Initiates wire transfers, cashiers checks, and cash advances
• Creates VISA cards
• Opens and processes IRA transactions, certificates of deposit, and redeem savings bonds
• Uses judgement to place appropriate check holds and issue fee reversals
• Assist fraud victims by processing fraud disputes
• Accurately and efficiently processes transactions in accordance with established policies and procedures
• Assists in the opening and closing procedures of the branch
• Responsible for Branch Security which includes vault combinations, security codes, and member information.

Other Responsibilities

• Represents the credit union in a professional manner, both in dress and in actions
• Keeps work area neat and clean
• Responds to email/voicemail/missed calls/other communication in a timely manner
• Actively participates and completes product knowledge courses
• Travel may be required
• Complies with all regulations as required by law
• Performs other duties as assigned

KNOWLEDGE, SKILLS, and ABILITIES
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience
At least six months of customer service experience.

Industry experience preferred.

Education
High school diploma or equivalent

Licenses, Certificates, Registrations, Trainings

• A valid driver’s license is required

To be completed during the first 90 days:

• MSR onboarding through the following:
  • Branch Foundations
  • Teller Branch Checklist
  • Products & Services
  • Teller Follow-up Training

Computer/Office Equipment Skills

• Proficient computer operating skills
• Understanding of Microsoft Office Suite (Outlook, Word, Excel)

Managerial Responsibility

No supervisory/managerial responsibilities

Other Skills and Abilities

• Thorough knowledge of credit union policies, procedures and regulations
• Ability to identify lending opportunities and make recommendations.
• Ability to cross-sell financial services of the credit union to create exceptional member service
• Ability to perform financial calculations
• Ability to communicate effectively and persuasively using written and verbal communication

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

• Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently
• Ability to stand, walk, kneel and crouch occasionally

Vision Requirements

• Close vision (clear vision at 20 inches or less)
• Distance Vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally

Environmental

There are no unusually environmental factors

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

#LI-PS2

Boise Ustick Road Branch

10440 West Ustick Road

Boise, Idaho 83704

SCHEDULE

Part Time; Monday – Friday Hours will vary between 8:40am – 6:15pm; Saturdays 8:40am – 2:15pm *Day off during the week when a Saturday is worked* *Flexibility needed 20 – 25 hrs./week based on needs of the branch

• Mountain America, we are committed to taking care of all our employees.

• Starting competitive pay of $17.50 per hour and can increase depending on experience, plus incentives

• Performance reviews with opportunities to increase compensation

• Excellent medical and dental benefits with minimal employee contribution (full time employees)

• Paid time off, volunteer time off, and paid holidays

• Matching 401K

• Tuition assistance

• Professional development

• And more!

To be effective, an individual must be able to perform each job duty successfully.

Member Focus

• Provides exceptional member service to credit union membership by assessing member needs, advising to meet their needs, and assisting in those transactions, which could include opening new accounts, servicing existing accounts, and explaining our products and services that best suit our member’s needs and accomplish the credit union objectives.

• Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach

• Consistent focus on increasing member satisfaction and account retention

• Expected to meet sales and service goals

• Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services

• Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.

• Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach

Branch Operations

• Maintains cash drawer

• Initiates wire transfers, cashiers checks, and cash advances

• Creates VISA cards

• Opens and processes IRA transactions, certificates of deposit, and redeem savings bonds

• Uses judgement to place appropriate check holds and issue fee reversals

• Assist fraud victims by processing fraud disputes

• Accurately and efficiently processes transactions in accordance with established policies and procedures

• Assists in the opening and closing procedures of the branch

• Responsible for Branch Security which includes vault combinations, security codes, and member information.

Other Responsibilities

• Represents the credit union in a professional manner, both in dress and in actions

• Keeps work area neat and clean

• Responds to email/voicemail/missed calls/other communication in a timely manner

• Actively participates and completes product knowledge courses

• Travel may be required

• Complies with all regulations as required by law

• Performs other duties as assigned

KNOWLEDGE, SKILLS, and ABILITIES
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience
At least six months of customer service experience.

Industry experience preferred.

Education
High school diploma or equivalent

Licenses, Certificates, Registrations, Trainings

• A valid driver’s license is required

To be completed during the first 90 days:

• MSR onboarding through the following:

  • Branch Foundations

  • Teller Branch Checklist

  • Products & Services

  • Teller Follow-up Training

Computer/Office Equipment Skills

• Proficient computer operating skills

• Understanding of Microsoft Office Suite (Outlook, Word, Excel)

Managerial Responsibility

No supervisory/managerial responsibilities

Other Skills and Abilities

• Thorough knowledge of credit union policies, procedures and regulations

• Ability to identify lending opportunities and make recommendations.

• Ability to cross-sell financial services of the credit union to create exceptional member service

• Ability to perform financial calculations

• Ability to communicate effectively and persuasively using written and verbal communication

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

• Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently

• Ability to stand, walk, kneel and crouch occasionally

Vision Requirements

• Close vision (clear vision at 20 inches or less)

• Distance Vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally

Environmental

There are no unusually environmental factors

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

#INDMS

#LI-KG2

• Maintains Mountain America’s mission, vision, and values by providing quality service to credit union members to resolve problems and enhance their financial relationship.
• Provide superior customer service to both internal and external customers via email and telephone, escalate complex concerns as directed
• Accurately and efficiently initiate card claims, and advises business partners in the same.
• Utilizes critical thinking to investigate complex card fraud, card disputes and ATM dispute cases in which members are victims or perpetrators.
• Own the outcomes and decisions of these investigations, recognizing their direct financial impact on the member experience and organizational trust
• Meticulously review rebuttal documentation and compelling evidence provided by merchants on card fraud claims, and respond effectively to ensure favorable recovery outcomes
• Gathers and documents critical evidence including transaction information, internal reports, online banking records, security footage, and other appropriate evidence
• Work closely with Fraud Data Analysts to communicate card fraud findings or issues, contributing to the improvement of card fraud rules and prevention strategies
• Interviews members, internal partners, and reviews filing phone calls to clarify affidavit statements, as needed
• Accurately and appropriately issue credits to members’ accounts, as directed
• Process technical and quality reviews to ensure accurate submission of all card claims, both fraud and non-fraud
• Processes all card claims submissions across multiple networks
• Promptly and appropriately logs complaints and submits Unusual Activity Referrals (UAR’s) to the BSA Team
• Gathers and provides feedback on other business units in regard to all ATM, Card Fraud, and Non-Fraud Card disputes to Dispute Resolution Specialists III’s for training and coaching.
• Assists process improvement and surfaces ideas and feedback to management.
• Keeps current on fraud trends and complies with all regulations as required by law, including but not limited to the Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC, Regulation DD, Regulation Z, Regulation E and other regulations as required by law as it relates to the position.
• Perform other duties as assigned.

KNOWLEDGE, SKILLS, and ABILITIES

The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience:

• 2+ years of retail banking or related financial service and customer service experience
• Fraud or Dispute related experience preferred
• Knowledge of Visa, STAR, and/or Co-Op network rules preferred, but not required

Education:

Associate degree or equivalent work experience

Licenses, Certificates, Registrations, Trainings:

None

Computer/Office Equipment Skills:

Microsoft Office Suite knowledge and the ability to learn applicable software to do the job.

Managerial Responsibility:

Has no supervisory/managerial responsibilities

Language Skills:

Must have the ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of employees, members, or clients.

Other Skills and Abilities:

• Prefer general knowledge of credit union operations and organizational structure.
• Must have demonstrated great organizational skills. Must have demonstrated attention to detail.
• Ability to communicate effectively using written and verbal communication
• Ability to show effective decision-making skills and recognize the appropriate action to be taken based on recovery probability in both fraud and non-fraud claims
• Has a thorough knowledge of regional and international card network rules and regulations, and Credit Union policies and procedures, applicable to card fraud claims
• Ability to take feedback and implement goals to make improvements.
• Ability to accel in a fast-paced and goal-oriented environment.
• Ability to meet deadlines and adhere to defined time frames.

PHYSICAL ABILITIES / WORKING CONDITIONS:

Physical Demands:

Requires sitting, using hands to handle or feel, reaching with hands and arms, talking and hearing.

Vision Requirements:

Requires close, distance, color, peripheral and depth perception vision as well as the ability to focus.

Weight Lifted or Force Exerted:

Frequently lifts up to 10 pounds, occasionally lifts up to 25 pounds and rarely lifts up to 100 pounds.

Environmental:

Office type conditions, indoors.

Noise Environment:

Moderate noise such as in a business office with equipment and light traffic.