Professional Development Specialist- Sales and Service

Description

Manage, develop and facilitate MACU’s professional development program with a main focus on Member Facing Teams. Study and research ways to further professional development and sales enablement. Measure effectiveness of professional development and sales enablement initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To be effective, an individual must be able to perform each essential duty successfully.

·

· Possess and demonstrate required concepts, practices, procedures and skills in training, sales and communication in order to meet organizational needs and that of our Membership.

· Centralize sales training for all production managers using the AAA philosophy and sales coaching techniques that will be created and delivered by the Branch Professional Development Team

· Coordinate with relevant SVP’s and VP’s over applicable production areas and teams

· Manages areas of MACU’s Professional Development Program including scheduling, marketing and facilitation of professional development & sales courses.

· Measures Branch specific professional development courses for effectiveness, making necessary changes in order to meet organizational objectives. Utilizes data to make decisions and to influence stakeholders.

· Works strategically with key leaders to determine professional development & sales enablement needs.

· Assist with the Creation of new professional development courses to remain competitive and current.

· Portrays an image of confidence and professionalism through mannerisms, speech, attitude and appearance.

· Facilitates core program courses as needed.

· Assists in the planning and development of training, leadership, and sales learning events.

· Has knowledge & experience in sales content development, coaching and adult learning techniques and continue to innovate in these areas.

· Supports the execution of internal sales and member experience initiatives by determining knowledge needs and implementing solutions in collaboration with other stakeholders.

· Other duties as assigned.

KNOWLEDGE, SKILLS, and ABILITIES

The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

Seven or more years’ experience in related field.

Education

Four-year college degree or equivalent experience

Licenses, Certificates, Registrations

N/A

Managerial Responsibility

Has no direct reports

Interpersonal Skills

A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

Computer/Office Equipment Skills

Advanced to expert in Microsoft Office Suite, Outlook, Symitar.

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

Ability to sit, talk and hear consistently

Ability to stand, walk, and use hands to handle or reach occasionally

Vision Requirements

Close vision (clear vision at 20 inches or less)

Distance vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 30 pounds occasionally

Environmental

There are no unusual environmental factors (such as a typical office)

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***