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Customer Service & Sales-Work From Home (Spanish Speaking Bilingual Preferred Not Required)

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Description

Answer incoming phone calls from members and internal customers by answering questions and resolving issues to ensure quality service. Timely service the needs of the members and enhance their financial relationships with the credit union.

  • Please Note: We are only able to move forward with candidates who reside in the following states:

    • Utah
    • Nevada
    • Idaho
    • Montana
    • Arizona
    • New Mexico
    • Texas

    Important Information

    Spanish Speaking Bilingual Preferred-$1.00hr Differential Pay for Language Skill But is NOT required

    Next Training Classes Starts Through July and August 2024

    Training Schedule: Mon-Fri 10am-6:30pm MDT for 6-7 weeks; shifts begin AFTER training is complete

    Evening Shift

    Tuesday-Saturday 12:30pm-9pm MDT (Evening Shift)

    Sunday-Thursday 12:20-9pm

    Four-10hr Shifts:

    Wednesday-Saturday 10:30am-9pm MDT

    Sunday-WEd 10:30am-9pm MDT

    NOTE: All times are scheduled in Mountain Time, shifts will vary to your time zone (Example: If you are Pacific Time shifts are 1 hour behind so 11:30am 8pm; if you are Central Time shifts are 1 hour ahead, e.g.: 1:30pm-10pm, etc.

    We are committed to taking care of all our employees

    • Competitive Pay starting at $18, higher starting wage based on experience
    • Spanish Speaking Bilingual Positions Available! $1.00hr Differential for Language Skill
    • Competitive Incentive program
    • Evening Shift Differential + Weekends! Any hours worked on Saturday or Sunday or AFTER 6pm LOCAL TIME will have $1.00 Differential
    • Position is 100% remote (working from home)
    • Consistent performance reviews with opportunities to increase compensation
    • Excellent medical and dental benefits with minimal employee contribution
    • Paid time off, volunteer time off, and paid holidays
    • Matching 401K
    • Tuition assistance
    • Professional development

    Can you see yourself at Mountain America?

    Professional development and skill training is one of our strongest passions in our culture we take pride from promoting within for leadership and other high skilled positions. Make a difference in peoples’ lives and in the community. Choose a career that will guide you forward.

    Your Responsibilities

    • Cross-sells credit union products and services to encourage a full-financial relationship with the credit union.
    • Able to work efficiently and effectively within multiple channels of inquiries
    • Plays an important role within CU lending. Utilizes CU lending guidelines and weighs CU risk when making lending decisions.
    • Works in conjunction with other business partners (Underwriting, Consumer Lending and Loan Servicing) to ensure we adhere to all established Federal regulatory guidelines
    • Advises and assists members in making informed decisions regarding their accounts.
    • Adheres to the philosophy and mission of the credit union in actions and communications.

    Our Culture

    What we do (our Mission) has been and continues to be driven by our unique, member-first culture. Why we do it (our Vision) is to help our members define and achieve their financial dreams. We offer a friendly, comfortable, and inclusive work environment, fun employee activities, and exciting events to ensure no day is dull

    Making a difference

    Mountain America has a strong commitment to the communities where our members live, work and play, and this has been a hallmark of our organization throughout our 85-year history. Through the support of hundreds of non-profit organizations and significant financial literacy efforts in schools, Mountain America continually brings untold value into dozens of communities, positively affecting thousands of lives.

    What we’re looking for

    • Minimum six months of customer service or call center experience
    • High school graduate or GED
    • Basic computer operating skills. Intermediate skills in Microsoft Office (Outlook, Word, Excel)
    • Type a minimum of 35 words per minute preferred.

    IMPORTANT INFORMATION

    • Training is 7 Weeks Monday-Friday
    • Specific criteria must be met in order to work from home-Minimal Tech Requirements: Internet Download Speed 50 Megabytes and Upload Speed 10 Megabytes, a fiber, cable, or high-speed DSL internet service is required for your internet connection. Please note, dial up, satellite and fixed wireless internet service providers are not adequate to support work from home use.
    • Must have Home Office free of distractions, noise, with closing door
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